Being one of the largest department store chains in the United States, JCPenney was launched with a single goal in mind – to offer affordable, high-quality merchandise to the common people. Few years after its inception, in 1902, the company gradually evolved to become a much more upscale retailer while providing the same value to its customers. Presently, JCPenney boasts a network of more than 660 stores across the United States and Puerto Rico, selling a wide range of merchandise that includes home furnishing equipment, apparel, cosmetics, cookware, and jewelry.

Customers are provided with a range of shopping options, such as same-day delivery, online shopping, and in-store pickup, along with a robust loyalty program known as JCPenney Rewards. With JCPenney Rewards, enrolled customers can earn points on their purchases made via both the online and offline stores. The accumulated points can be redeemed for JCPenney reward certificates, which can then be used for making eligible purchases. If you are an existing JCPenney Rewards member and want to report an instance of missing points on your account, then our comprehensive guide can help you with same.

How to Claim Missing Points Online

Before you decide to report any instances of missing reward points, JCPenney first recommends signing into your rewards account and checking “My Rewards > Activity History”. Alternatively, if you want to verify reward points earned with a JCPenney-branded MasterCard, then you can review your account activity and points information via your JCPenney MasterCard billing statement. However, if you have already checked your rewards history and your account still has not received the due points from a recent purchase, then you can go ahead and report the same to the company’s customer care support.

JCPenney states that it takes approximately one day to process and post points to your account. This means that you can expect to see your earned points the day after your qualifying purchase. Also, remember that points are only credited when the payment card/account is charged and the relevant item(s) have been shipped. And if you have canceled your order or returned your item(s), then the reward points received for that specific purchase will be deducted from your account in the month when the return is made. Lastly, keep in mind that the report for missing points must be registered within 15 days of purchase. With the terms fully explored, follow the below-mentioned steps to complete the claims process.

  1. Kick-start your journey by first visiting the official website here.
  2. Proceed to log in to your JCPenney account using your registered email address and password.
  3. After signing in, head over to “My Rewards > Activity History” and, from there, select “Add Missing Points”.
  4. In the next step, you will need to enter the receipt details of the purchase for which you are reporting the missing reward points.
  5. Once done, submit your report and wait for a follow-up message from the company’s customer support.

How to Contact Customer Support

In addition to reporting your missing points via the online process laid out beforehand, you can also contact JCPenney customer support via phone at 1-888-JCP-RWDS (1-888-527-7937). Phone lines are open 24×7. Ensure that you keep your purchase receipt/order confirmation number handy with you (as a reference) when calling customer care.

Overview of the Program

JCPenney Rewards is a free-to-sign-up loyalty program for customers who like to shop at JCPenney retail stores as well as on its online website. To earn points, customers are simply required to sign up for a JCPenney account via their email addresses and phone numbers (either online or via the JCPenney smartphone app). The program is currently open to individuals who are over 18 years of age and reside in the United States or Puerto Rico.

Once you are enrolled in the rewards program, you can earn points for qualifying purchases made either online or offline (via JCPenney retail stores). If you have a JCPenney Credit Card or JCPenney Mastercard, then you will receive 1 point for every dollar you spend. And for any other payment option, you will earn 1 point for every $2 spent. You will also have the chance to earn twice the number of points on limited-time offers, and the maximum number of points that you can earn via a single transaction is 2,000 points.

According to JCPenney, qualifying purchases include merchandise, in-home custom window treatments, and optical, salon, or portrait services, either in-store or online. On the other hand, non-qualifying purchases include gift cards and eGift cards, along with any amount that you spend on paying taxes, installation charges, recycling, or restocking fees. Once you have collected enough points, you can redeem 200 points for a $10 JCPenney Rewards certificate, which can then be used for other purchases of your choice.

Apart from the above-mentioned advantages, JCPenney Rewards has also introduced multiple tiers for their JCPenney-branded cardholders, namely: Red, Gold, and Platinum. An in-depth explanation of the different tiers has been provided below.

If you are a JCPenney Card member, then you will start your journey with the base red tier that involves enjoying special discounts, savings, and financing offers on your qualifying purchases.

For those whose annual spending at JCPenney is more than $600, you will be promoted to the gold tier. Gold members will get to enjoy all the advantages of the red tier, along with several coupons that can help you save more on your qualifying purchases.

Once you cross the $1000 mark for your annual spend at JCPenney, you will be promoted to the platinum tier, where you will enjoy all the benefits of the previous tiers along with unique offers specifically tailored for you.

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Last Update: October 16, 2023