Need to activate your Singtel prepaid SIM? Find out how here

Singtel, otherwise known as Singapore Telecommunications Ltd, is a telecommunications giant based in Singapore. Founded in 1879, it is one of the four major telecom operators in the country, with a total subscriber base that exceeds 770 million users (as of 2022). Singtel also offers IPTV, ISP, and fixed-line telephone services to its customers.

As of the present, Singtel has expanded its services to Africa, Australia, and India, through joint ventures and subsidiaries. It should be known that Singtel controls a significant share of the Singaporean telecom market, capturing 47 per cent of the mobile market, 82 per cent of the fixed-line market, and 43 per cent of the broadband market. Additionally, the company is also listed on the Singapore Exchange and is primarily owned by Temasek Holdings.

When it comes to connectivity, Singtel offers 3.5G, 4G/LTE, and 5G services across Singapore. However, do note that only the N78 band is supported on 5G; additional frequency bands will be added over time. Thus, if you are planning to shift your mobile services to Singtel’s network, then you can do so by following the below-mentioned steps.

How to Activate Singtel Hi! Prepaid Online

If you are looking to activate your Singtel Hi! Prepaid SIM online, then follow the given steps below for a seamless experience.

1. To start the activation process, you need to first download the Singtel Hi! app on your smartphone via any WiFi hotspot. The app can be downloaded on the Google Play Store or the Apple App Store.
2. Once downloaded, launch the application and select the “Register New SIM Card” option.
3. In the next step, you have to select the identification document that you will be using to verify your identity. It can be your NRIC (National Registration Identity Card), employment pass, work permit details, or passport. It is recommended that you use your NRIC if you are a Singaporean citizen or your passport if you are a foreigner. Additionally, you also have to provide your ID details.
4.  Once done, you then have to scan your SIM details from the SIM card package. After that, you also need to scan your ID card (front and back).
5. Finally, you have to provide facial validation with the help of a selfie. Once done, your new SIM registration will be complete. After that, you simply have to recharge your new number with any top-up value and start using Singtel’s services without any worries.

How to Activate Singtel Hi! Prepaid via Phone

To activate your Singtel Hi! Prepaid SIM with the help of the company’s hotline, be sure to follow the below-mentioned steps closely.

1. Begin the SIM activation process by first calling 6220 1011 from an alternate mobile phone number.
2. Navigate through the IVR (Interactive Voice Response) menus and select the option to talk to a customer care executive.
3. Once a live agent connects to your call, proceed to ask for a new SIM activation. The representative will first ask you to verify your identity, and once the verification is complete, you have to provide your new SIM number for activation.
4. The customer care executive will then activate your SIM, and eventually you can disconnect the call.
5. After that, all you have to do is switch off your mobile phone, insert your new Singtel SIM card (that you just activated), and switch on the mobile phone. Finally, you can start using your new SIM card. However, do remember to recharge your phone number with a viable top-up value to enjoy all the voice, message, and data benefits.

How to Activate Singtel Hi! Prepaid at Store

If you want to activate your Singtel Hi! Prepaid SIM offline through one of the many company’s retail stores, you can follow the steps provided below.

1. Before you can start your activation process, you need to find a retail store nearest to you. To do that, you can use the official store locator here.
2. Once you have found your preferred store, you can either choose to head over there without any prior appointment or you can proceed to book an appointment to save time. Additionally, take your ID proof, mobile phone, and SIM card with you.
3. Ask the store representative to help you with the SIM activation process. The store agent will first ask you to verify your identity using your ID proof. Once the verification is complete, you have to provide your SIM number for seamless on-the-spot activation.
4. After your SIM card is activated, insert it into your mobile phone and then switch on your phone. Your phone will now receive a cellular signal from Singtel’s nearby mobile towers.
5. Lastly, you have to recharge a plan of your choice so that you can start using Singtel’s services without any delay.

If you have any further questions, you can contact Singtel customer care at 1800 482 2800. Phone lines are open from Monday to Sunday, from 8:30 AM to 8:30 PM.