Revolutionizing the transportation industry with its ride-hailing services and rental vehicles, Lyft has committed itself to providing reliable, safe, and affordable transportation options for the common people. Being the second-largest ridesharing company in the United States, the company also offers a variety of programs that support its riders and drivers, including referral programs and free rides to essential workers. In addition to that, Lyft has introduced a food delivery service for customers who are in need of groceries and meals.
To enhance the overall customer experience, Lyft has also launched a loyalty program, known as Lyft Rewards, that rewards users for using their services. Eligible customers who are enrolled in the program will earn points per dollar spent on Lyft rides. And the accumulated points can later be redeemed for a variety of rewards and benefits, such as discounts on future rides, ride upgrades, discounts on partner programs, and much more.
So, whether you are a long-term user of Lyft Rewards or have recently been registered into the program, if you have noticed any missing reward points from your account, then our all-inclusive guide can help you claim the same seamlessly.
Steps to Claim Points Online
Before you decide to report your missing Lyft reward points, remember to always check whether you are logged in to the correct account and have opted for the rewards program. Additionally, it is also recommended to review your ride history so that you can ensure that the rides that you have completed in the past are eligible for rewards.
With that being said, even after a proper investigation, if you find that the issue is on the company’s side, you can report the same by following the below-mentioned steps judiciously.
- Begin the process by visiting the official website here.
- On the top-right corner of your screen, click on “Rider > Help”. You will then be redirected to a new web page.
- On the new page, scroll down to the bottom and select the “Contact Us” option. You will be prompted to sign in to your Lyft account. However, if you do not have an account or cannot access your registered account, then you can select the alternative options.
- In the next step, select the “I’m A Rider > Promos, Credits, And Rewards” option. From there, select the type of reward for which you want to report your issue. For instance, if you have referred Lyft to one of your friends but have not received any credit for the same, then you can choose the “Referred People But No Credit” option.
- You will then be provided with a pre-mediated solution for your issue, and if that does not satisfy you, you can click on the “I Still Need Help” option.
- After that, you will be asked to state your email address, phone number, and a description of the issue you are facing. You can also add any attachments to support your claim.
- Once done, click on “Submit,” and your report will be submitted to Lyft’s customer support. Now, all you have to do is wait for customer care to respond to your query. So, keep an eye out for your email address and phone number.
If you need any help, you can contact them through the website or via Twitter at @AskLyft.
Overview of the Program
If you are looking to make the most of every ride you take with Lyft, signing up for Lyft Rewards can help you maximize your benefits. With Lyft Rewards, you can earn points for every dollar you spend on the platform, which can then be synced with various airline, credit card, or hotel partnerships. The company has joined hands with multiple well-known enterprises, such as Delta Airlines, Hilton Hotels, Alaska Airlines, Bilt, Chase Bank, and MasterCard Credit Cards.
By connecting one or all of the above-mentioned accounts or services with your Lyft Rewards account, you will be able to earn points across all your accounts. A brief summary of each partnership has been provided below.
Delta SkyMiles: By linking your Delta SkyMiles and Lyft accounts together, you will be able to earn 1 mile per $1 spent on all Lyft rides in the United States. Additionally, 2 miles will be granted for every $1 spent on all airport rides.
Hilton Honors: Once you sync your Hilton Honors and Lyft accounts together, you will be able to earn 3 Hilton Honor points per $1 spent on Lyft rides.
Alaska Mileage Plan: Connecting your Alaska Mileage Plan with your Lyft account will help you earn 1 mile for every $1 spent on Lyft rides (excluding tips, taxes, and tolls).
Bilt: With Bilt and Lyft, you will be able to earn 2 Bilt Points per $1 spent on Lyft rides. And when you pay for your Lyft rides with a Bilt MasterCard, you will be able to earn 3 Bilt Points.
Chase: Paying Lyft rides with your Chase Sapphire Reserve card can help you earn 10X total Ultimate Rewards points. Additionally, you can also earn 5X total points or 5 per cent total cash back when you use Chase Sapphire, Chase Sapphire Preferred, Chase Freedom, Chase Freedom Rise, and Chase Ink credit cards.
MasterCard: If you own a World or World Elite MasterCard, then you will be able to earn $5 credit with three eligible rides in a month. Alternatively, if you own a Citi or AAdvantage Executive MasterCard, then your credit will be bumped up to $10.
In addition to the above-mentioned rewards program, Lyft has also introduced its Pink subscription plan. For $9.99 per month, you will be able to enjoy exclusive pricing, free priority pickup upgrades, easy ride cancellations, roadside assistance (up to $120 per year in value), free rental car upgrades, free scooter and bike unlocks, and a free Grubhub Plus membership for a year (with zero restaurant delivery fees).
Please note that Chase Sapphire Reserve and JP Morgan Reserve cardmembers will get two free years of Lyft Pink and 50 per cent off on the third year (if enrolled with Lyft Rewards before 31st December, 2024).
