It ranks among the best in the aviation industry and has been operating since the 1950s. Gulf Air is the official carrier of the Kingdom of Bahrain, serves 50 destinations, and flies close to at least 30 countries spread across Europe, the Middle East, and Africa, among others.
The main flying hub of the airline is Bahrain’s International Airport. Gulf Air continues to maintain a spotless reputation regarding its safety record, flying punctuality, onboard entertainment and service, and overall hospitality and presentability. Passengers opt to fly Gulf Air owing to its comfort factor and affordability.
The carrier offers 4 classes to its flyers — Economy, Premium Economy, Business, and First Class. You can choose to travel by any class depending on your budget and needs. Irrespective of which you prefer to fly, they provide top-notch services for all travelers. Upgrading to the Falcon Gold Class can earn you an amazing dining experience from Sky Chef, besides availing of their luxurious lounge service.
Gulf Air has a fleet of modern and updated aircraft. The airline plays a key role in boosting economic growth and business in the Kingdom of Bahrain. Check the fare calendar and book your tickets online to avail yourself of special deals and experience hassle-free travel. Keep your eyes peeled for amazing offers and flying discounts, and do not miss out on opportunities to travel affordably to your favorite destinations likewise. These deals are mostly available for limited periods.
In the unfortunate event that you lose your baggage while flying Gulf Air, this is what you do.
1) Report Lost Bag Through Web Form
During peak seasons and festivities, there is an insane amount of traffic at airports across the globe. Topping this, a severe staff shortage can lead to a lot of mayhem and result in delayed or missing passenger baggage. You are among the fortunate few if you have never been through a nerve-racking experience such as losing a bag with valuables, but it is always advisable to know the protocol and stay sharp to fend off such serious situations.
To begin with, take pictures of all bags that you are booking, retain the bag tags as they are crucial in tracking missing luggage, and label all your belongings properly with your name and contact information so that even if they get held up or are mistakenly picked up by another passenger, chances of you getting reunited with your things are extremely high and that too within a short time.
If you have just flown in by Gulf Air and suspect that your things haven’t traveled with you on the same flight, approach the Lost Property Office within the airport before leaving the premises. The sooner, the better. Register a missing luggage complaint (PIR, or Property Irregularity Report), and you reserve the right to make a claim up to 21 days from the date of issuance of the PIR. Here is the link to report lost bag online. The authorities, while feeding your complaint formally into their database, will also enter your baggage details into a worldwide tracing system. They will provide you with a file reference number that you will use to track your baggage status online.
Enter details relevant to you, along with flight information and bag details. Please try to provide as accurate information as you can about your bag/s because this will help the officials to return your things in the quickest possible time. They will keep you updated, and will contact you for verification and collection when there is a successful match.
2) Connect with Customer Support Agent
You also have the option to talk to and explain your plight over the phone to an executive at Bahrain Manama Office. You can call on +973 1737 3737. The town office address is — Gulf Air, P.O.Box 138, Manama Kingdom of Bahrain.
However, you will not always be lucky. They receive a high volume of customer calls, and the line can be perpetually engaged which can be quite annoying. Alternatively, you may try talking to a chat agent on their chat option. This works just as well. Click on the link here, and click on the chat option to be instantly connected with someone on the other end who can guide and help you with important information.
3) Share Grievance on Social Media
Horror stories of lost bags fill social media pages as people queue up to make desperate calls and pleas for help over their lost belongings on social media feeds. Misplaced luggage is a direct fallout of flight cancellations due to staff shortages and strikes. As travel picks pace again, the on-ground situation is rather chaotic and puzzling. There have been instances where passengers have gone weeks without their bags with medicines, clothes, and official documents, among other important things. In the interim, they were clueless and left in the lurch as they received little to no response from airport officials responsible for the entire turmoil. Many even go the extra mile and bear the expense of traveling to an entirely different destination just to claim bags that got dumped there mistakenly.
You can, however, choose to avoid all the hassles only if you act smartly in time and raise an immediate alert on these public forums that have a huge reach and instant visibility. Corporate giants have social media agents who work professionally, respond promptly, and redress serious customer concerns in quick time to stall a backlash and avert customer escalations. Negative publicities tend to tarnish a company’s reputation, and no established organization wants that in today’s age of fierce business competition. Please take note of the following social media links to connect with Gulf Air online – Facebook, Twitter, Instagram and LinkedIn.
