The FlixTrain was launched in the year 2018 by FlixMobility, which is one of the best-known transportation companies in Europe that runs subsidiaries like FlixBus, FlixTrain, and FlixCar. FlixTrain operates in Germany and Sweden in the EU.
It is a fast, safe, affordable, and environmentally sustainable mode of travel for the people of these countries. It is a good substitute for low-cost flights for long-distance trips across the country (Germany/Sweden). There are plans in the pipeline to expand the routes and add more destinations in a bid to meet a high demand for its ease of travel.
FlixTrain is a hit in Germany already, given its premium onboard services at pocket-friendly prices. It is a one-of-a-kind green railroad service that doesn’t exist anywhere in the world. The other impressive features of the train are — clean interiors, comfortable seats in the coaches and compartments with power sockets and enough legroom, free WiFi, provision for reserved and unreserved seating arrangements (the train is 15 coaches long with lots of accommodation space), luggage lockers, cafeteria, bike spaces, and more. You also get to choose from a variety of seating options like window seats, comfort seats (with additional legroom), and table seats.
Luggage racks are not allotted additionally, which is a downside. You will have to remember to travel light and small so that you can place your rucksack under or over your seat. The popular FlixTrain routes in Germany are — Berlin-Erfurt-Frankfurt-Heidelberg-Stuttgart; Stuttgart-Heidelberg-Frankfurt-Erfurt-Berlin; Hamburg-Bremen-Essen-Düsseldorf-Köln Hbf (and reverse); Berlin-Hannover-Bielefeld-Essen-Düsseldorf-Köln Hbf; Hamburg – Berlin, and Berlin – Hamburg; Stockholm – Goteborg; and Goteborg – Stockholm.
If you wonder what you would do if you were to lose an item on FlixTrain, here’s help.
Submit a Missing Item Report Online
It is as easy as that. Click on the link given here that will direct you to fill up a missing form with complete and accurate details of the item/s lost on the train.
Once submitted, the authorities will swing into action, and appoint a search team to trace and retrieve the item for you.
Please remember to request a working email ID and phone number in the comments section so that you can personally follow up on your case and speak to a human to explain the matter at length, especially if you have lost something of value on the train. Sound urgent so that they know that they need to deliver in a limited time, even if that comes at a cost for you.
Get Customer Care at Your Service
It is useful to get as many sources on the matter as possible if you have lost or left behind a prized possession or other valuables on the train. Write to them (email) detailing the problem and request a quick resolution and closure on the matter. Alternatively, you can fill up the details given in the link here. Someone from their customer service team should get in touch with you shortly after your complaint has been successfully submitted and acknowledged.
Harness the Power of Social Media
Social media is speed technology that reaches word faster to the intended recipients in real-time than any other medium. Every company and organization is working hard to improve its social media presence with quick response time and rapid action, and this is especially true of train companies like FlixTrain that have a dedicated team to handle its social media that acts promptly on escalations and luggage missing complaints.
All you have to do is to send your message and raise your concerns unambiguously for authorities to take notice and revert to you. These are the links to their social media pages — Facebook, Twitter and Instagram.
Cheers to the power of social media, many travelers have successfully reunited with their lost belongings after they launched a social media campaign and raised a storm. Social media undoubtedly has a huge reach which makes it incredibly easy for you to get the word out and spread it fast, attracting the attention of the right people, and putting pressure on the concerned authorities if you fear they are lacking in their duties.
