Lufthansa is a German airline that was founded in 1953. It is headquartered in Cologne and operates from its primary hub at Frankfurt Airport. Lufthansa is the largest airline in Germany and one of the largest airlines in Europe. It is owned by the Lufthansa Group, which also owns other airlines such as Swiss International Airlines, Austrian Airlines, and Brussels Airlines.
Not surprisingly, Lufthansa has a fleet of over 300 aircraft, including planes from Airbus, Boeing, and Bombardier. The airline has won numerous awards over the years, including Skytrax’s ‘Best Airline in Europe’ in 2019 and 2020.
How to Contact Lufthansa
The airline has its headquarters located at Venloer Strasse 151-153 Koeln, 50672, Germany. For queries or complaints on reservation, cancellation or lost baggage, you can connect with support staff on the following numbers: +49 (0) 69 86 799 799 (Germany), +86 4008 868 868 (China), +33 170 48 91 70 (France), 1800 102 5838 (India), +1 800 645 3880 (US) and +44 371 641 0401 (UK).
Overview of the Airline
People choose to fly with Lufthansa for several reasons. The airline is known for its high level of service, comfortable seating, and extensive route network. Lufthansa also offers a Frequent Flyer Program, which allows passengers to earn and redeem miles for flights and other rewards.
One way in which Lufthansa stands apart from other carriers is its focus on sustainability. The airline has set a goal to become carbon neutral by 2050 and is investing in alternative fuel sources and other initiatives to reduce its environmental impact.
Lufthansa is the national carrier of Germany and operates flights to destinations all over the world. As of 2023, the airline flies to over 200 destinations in more than 80 countries.
Know the Popular Routes
Lufthansa has two primary hubs of operation, which are Frankfurt Airport (FRA) and Munich Airport (MUC). Frankfurt Airport is the larger of the two hubs and serves as the main hub for Lufthansa’s long-haul international flights. Munich Airport, on the other hand, serves as the base of operation for Lufthansa’s regional and European flights.
Besides the primary hubs, Lufthansa also has secondary hubs at Dusseldorf Airport, Berlin Airport, and Hamburg Airport in Germany, as well as Vienna International Airport in Austria and Zurich Airport in Switzerland.
Lufthansa flies to a wide range of destinations all over the world. Some of the major cities it serves include New York, Los Angeles, Paris, Rome, Amsterdam, Madrid, Barcelona, Venice, San Francisco, Washington DC, Chicago, Tokyo, Beijing, Shanghai, Sydney, Delhi, and Dubai. The airline also serves many popular vacation destinations, such as the Caribbean, Mexico, Hawaii, and various locations in Europe.
In terms of continents, Lufthansa flies to Europe, Asia, Africa, North America, South America, the Middle East, and Australia. Some of the popular countries that the airline serves are the United States, Canada, China, India, Japan, South Africa, and Brazil, among many more.
How to Book Your Flight
You can book your flight with Lufthansa in several ways. Online booking is hassle-free and empowering. You need not depend on a third-party to do the flight booking for you. Simply visit the Lufthansa website at www.lufthansa.com, and click on ‘Flights’ on the menu. Select the option that suits you — Round-trip, One-way, or Multi-city. Enter your travel details like cabin class, number of passengers, origin and destination cities, and travel date to see if flights are available on the desired travel day/date. Select the flights that suit your requirements and follow the prompts to complete your booking.
You can also book your flight through the Lufthansa app, which is available for both Android and iOS users. Download the app on your device, enter your travel details, select your flights, and complete your booking.
If you are not comfortable with technology, you can always call Lufthansa’s customer service center and speak to a representative who will assist you with your booking. Alternatively, you can contact a local travel agency, and take their help to book your Lufthansa flight.
Regardless of how you choose to book your Lufthansa flight, make sure to have all necessary information and travel documents on hand, such as your passport, visa (if required), and any relevant travel insurance information.
How to Check-In at Lufthansa
These days, it gets easier and more convenient to check-in online through the airline’s website or mobile app. Lufthansa, like most other carriers, allows several ways for passengers to check-in, including airport check-in.
Online Check-In: Visit Lufthansa’s official homepage and scroll down to click on the ‘Check-In’ option under the Frequently Visited Page tab. You can check-in online from 23 hours before your flight’s scheduled departure up to 1 hour prior to departure. Enter your booking reference or e-ticket number to begin the check-in process. You can select your seat, print your boarding pass, or download it to your mobile device.
Mobile Check-In: Alternatively, you can download the Lufthansa app and check-in from your mobile device. After downloading the app, simply enter your booking reference or e-ticket number, and then select your seat, and access your mobile boarding pass.
Airport Check-In: If you prefer to check-in at the airport, you can use the self-service kiosks or head straight towards the airport counters, or even the Lufthansa Service Center. Check-in counters typically open 2 hours before departure, but this may vary depending on your departure airport and destination.
Automated Bag Drop: At some airports, Lufthansa offers automated bag drop machines, which allow you to check your baggage quickly and easily without waiting in line at the check-in counter.
Some flights may have different check-in deadlines and procedures; you must check them out in advance.
How to Manage Booking
Visit the Lufthansa website and click on the ‘My Bookings’ section. Enter your booking reference or e-ticket number and last name to access your booking. You can then make changes to your flight, such as changing your seat or meal preference, adding baggage, or upgrading your class of service. You can also cancel your booking or request a refund.
You can manage your Lufthansa booking even through the Lufthansa mobile app.
If you prefer to speak with a Lufthansa representative, you can call the Lufthansa Customer Service Center and ask them to assist you with managing your booking.
Please note that some changes may require an additional fee, so be sure to check the specific terms and conditions for your booking.
What You Should Know of Frequent Flyer Program
The Frequent Flyer Program at Lufthansa is called Miles & More. It is a loyalty program that allows members to earn miles for flights with Lufthansa and its partner airlines. Members can redeem their miles for flights, upgrades, hotel stays, car rentals, and other rewards.
The different tiers in the Miles & More program include Miles & More Member, which is the entry-level tier. Then you have the Frequent Traveler, which is achieved after earning 35,000 status miles or 30 qualifying flights in a calendar year. Benefits include priority check-in, access to airport lounges, and extra baggage allowance.
There is also Senator, which is achieved after earning 100,000 status miles in a calendar year. Benefits include all the benefits of Frequent Traveler tier, as well as priority boarding, fastrack security, and access to additional airport lounges.
Lastly, there is HON Circle Member, which is achieved by invitation only and is reserved for Lufthansa’s most frequent and loyal travelers. You get all the benefits of the Senator tier, as well as a personal assistant, access to the first-class lounges, and other exclusive perks.
To join the program, you can sign up online on the Lufthansa website or by contacting the Miles & More service center.
