JD.com, one of the leading eCommerce companies in China and the biggest internet company in terms of revenue, has set a standard when it comes to online shopping. The company has been able to garner a wide customer base, and the credit goes to its commitment to the quality and an extraordinary portfolio of the products available on the site. The portal has got it all – from food to fashion, apparel to electronics. One of the best partners for local and global brands, JD.com has combined its business model of direct sales with absolute control over the supply chain to ensure the best quality delivered. JD.com is currently on a quest of ensuring maximum market penetration via quality customer service, and this is the reason that the company has incorporated the best service techniques to provide top-notch service quality to its customers. With millions of customers and an impressive number of sellers, any company should have more than one way for the customers to reach through, and that is exactly what JD.com has done. Any customer can reach this behemoth shopping portal for support through more than one way.
Smart chatbot
JD.com has recently launched its fully functional chatbot by collaborating it with AI. The chatbot is available on the website, and customers can type in direct queries to get a solution. You need to log in to your JD.com account to post any query on the chatbot. Logging in makes it easy for the chatbot assistant to pull out all the necessary details, including the orders you have placed on the site. The chatbot also helps the customers with pre-programmed queries, so that the customer saves time by just toggling over an issue instead of typing it all.
Email
One of the best and quickest ways to contact JD’s customer service team is to write an email. Customers who have already placed an order on the website, or are interested in a future purchase, can write to service@jd.com. The customers must note that every email to the customer service email address is promptly responded to. To make the best out of email communication, customers need to make the communication crisp and clear. In any email to the customer service team, make it a point to enter all the relevant details, including the order number, to make it easy for the service team to extract your correct order details. You can enquire about the pricing, logistics estimation, and you can use the email address to send in feedback for your previous purchases as well.
Call JD.com
You can call JD’s customer care team for any query related to individual or bulk orders, pricing, payment, logistics, delivery, and return policies. The contact number for the customer care department is +86 400 606 5500. Since international call charges might be applicable, calling is not the best available option, but if the query is not resolved otherwise, you are free to pick up your phone. JD’s customer care line assists international customers, so besides the local language, English is among the available language options to make conversing easy.
