Find below the customer service details of Spin Master. Besides contact details, the page also offers a brief overview of the company.
450 Front St. West
Toronto, Ontario M5V 1B6
Phone: 1 800 622 8339 (general help)
Phone: (416) 364 6002 (retail help)
Email: [email protected] (support)
About Spin Master
Spin Master, Ltd. is a global toy manufacturer and entertainment company, founded and based in Canada. Spin Master was started in 1994 by three young Canadians, who were on a quest to market their novelty gift item, known as Earth Buddy. Ronnen Harary, Anton Rabie, Ben Varadi, three students from the University of Western Ontario, decided to market their first product, a toy that Harary’s grandmother brought from Israel. It was a stocking filled with sawdust and grass seed, and it sprouted green ‘hair’ when watered. The product started garnering attention, and before they knew it, chains like Kmart started placing orders for it. The company has since then come a long way. Known for best class consumer products for children, the brands of Spin Master includes Gund, Etch A Sketch, Bakugan, Air Hogs, Aquadoodle, Hatchimals, Zoomer, Tech Deck, and PAW Patrol. Headquartered in Toronto, the company currently employs 1600 people and owns offices in all the major cities in the world including, the US, Canada, Mexico, UK, France, Poland, Germany, Sweden, China, Hong Kong, Japan, Australia, etc. The company reported a revenue of US$ 473.5 million for the last quarter of 2019.
The company won two prestigious TOTY (toy of the year) awards in 2019, hosted by the Toy Association at North American International toy fair. The PAW Patrol Ultimate Rescue Fire Truck won the vehicle Toy of the Year, and Cool Maker KumiKreator won the Creative Toy of the Year. Spin Master’s unparalleled dedication to helping children push towards innovation has helped it create a niche for itself in the market. The year 2019 was also the year when Spin Master marked its hundred TOTY nominations to date. The company was nominated for seven awards for six different categories including, the License of the Year for Hatchimals, Vehicle Toy of the Year by Paw Patrol Ultimate Fire Rescue Truck, and Collectible Toy of the Year for Twisty Petz.
The official website showcases products available for customers to explore and buy. Currently, it does not facilitate online shopping. The company now prompts its customers to purchase the products from online retailers and dedicated brand websites. Customers who have already placed an order on the Spin Master website can contact 1 855 321 7746, in case they have any outstanding inquiry related to order, payment, and refund. The products are available on individual brand sites. For example, if you are interested in the Air Hogs brand of Spin Master, you can purchase the items directly from its website. The same goes for all the other Spin Master brands. Customers can also follow the company on all the social networking platforms to stay updated about new launches.