Founded in 2012, Nykaa is an Indian e-commerce portal that sells beauty, wellness and fashion products. The catalogue includes a wide selection of niche products. Believe or not, there are more than 2,400 domestic and international brands listed on the platform. Some of the top brands include L’Oreal Paris, MAC Cosmetics, Huda Beauty, Kama Ayurveda, Biotique, Fiama, Essence, Givenchy, The Body Shop, Estee Lauder, Garnier, Nivea, and Olay, to name a few. Besides, the company also sells its in-house beauty products under various brand names that include Nykaa Naturals and Nykaa Cosmetics
Though originally focused on women’s beauty and wellness products, Nykaa later expanded the catalog to include men’s grooming, maternity and baby care, and health and wellness products. It has also introduced several fashion labels, such as Nykd by Nykaa, 20 Dresses, RSVP, Mondano, Likha and Pipa Bella. Besides the website and smartphone app, shoppers can visit one of the physical stores to purchase the beauty and wellness products. The brick-and-mortar stores include brands namely, Nykaa Luxe, Nykaa On Trend and Nykaa Beauty.
Shopping on the website can be done using debit/credit card, Internet Banking and Cash on Delivery. Products are shipped within 1-4 business days. The delivery costs and timeframe are revealed during checkout. If you have purchased a product from Nykaa recently and are not sure about the cancellation and refund policy, read ahead.
What is Nykaa’s Cancellation Policy
If you wish to cancel an order before it has been shipped, you can write to their customer support team on support@nykaa.com or call on 1800-267-4444 from Monday to Saturday, between 8 A.M. to 10 P.M. and on Sunday between 10 A.M. to 7 P.M. Once the cancellation request is processed, you will receive the refund amount within 24-48 business hours. In the cases where the shipment has already been dispatched or is being returned, the refund will be processed after the products have been received and verified.
For credit/debit card payments or net banking the refund will be processed to the same account from which you made the payment within 24 to 48 business hours of receiving the products back. Note that the amount may reflect in your account after 2 to 3 business days. It may take the same amount of time for cash on delivery payments too. A bank transfer will be initiated against the refund amount for the billing details shared by you.
Also, if you wish to go for a more convenient refund option you can opt for Nykaa coupons, which can be used for purchases in the future.
How to Request Returns, Replacements & Refunds
Nykaa has a straightforward return policy that lets you raise a return/exchange request of a product within 15 days of its delivery.
Follow these steps to begin your replacement/return.
1) Sign in to your account using registered phone or email.
2) Navigate to the ‘Orders’ section where you will see the recent purchases.
3) Choose the order you want to request cancellation or exchange, and provide reason for return.
The other option is to contact Nykaa’s customer support team via phone or email within 15 business days of receiving the order. Provide your order ID details and your request to return/replace/refund your order. For an hassle-free return, you might be asked to email a picture of the product you wish to return/exchange/refund.
Your product will be picked up within 2-4 business days. Once your product is received in its original packaging and is properly sealed and labeled with barcodes intact, your refund or replacement will be initiated.
For international orders, products which are received by the customer in a damaged/defective state or has crossed the shelf life will be eligible for returns or exchanges. Note that Nykaa return policy does not accept opened or used products. Once a return is accepted, it will replace or refund the invoiced value of the product. The customer will get the additional customs amount paid by them reimbursed in the form of a refund coupon.
For the uninitiated, customized products such as lipsticks, compacts, mascaras and other such items cannot be returned since they are ordered on demand and are available during select promotions. In addition, due to hygiene issues, personal care appliances cannot be returned.
Conclusion
The most important factor that consumers value most is an easy and hassle-free return and cancellation policy. This allows users to build a trust with the brand and return for more shopping. Nykaa processes most cancellation/refund/return requests within 24 to 48 business hours of receiving the products back. However, if your query was unresolved or have a concern on the policies, you can reach out to their customer service at support@nykaa.com. Customers outside India can write to internationalsupport@nykaa.com. You can also connect with Nykaa on social media platforms such as Twitter and Facebook. Let us know how your experience has been by leaving a comment below.
