How to repair OnePlus device in the US in 3 ways

When smartphone brands such as HTC, Sony, and LG sunsetted the US market, the time had finally arrived for Chinese smartphone maker OnePlus to shine. Originally marketed as a “flagship killer” brand, the company became one of the crucial smartphone companies, offering value-for-money specifications with superior customer service.

In 2022, it was reported that OnePlus grew an astonishing 524 per cent over its 2021 statistics, thereby making it the fourth-largest smartphone maker in the United States. Such a massive market presence has allowed the company to launch some of its most popular smartphones in the country, namely the OnePlus 11 5G, OnePlus 10T 5G, OnePlus 10 Pro 5G, OnePlus Nord N20 5G, OnePlus Nord N200 5G, and OnePlus Nord N300 5G.

With that being said, if you are a proud OnePlus smartphone user and have recently faced any hardware or software issues with your device, then it is recommended that you waste no time and book a repair appointment right away. Doing so will allow you to start using your smartphone again, just like you always wanted.

How to Book a Repair on the Phone?

If you want to book a repair programme for your OnePlus smartphone via phone, then follow the below-mentioned steps for a flawless experience.

1. Start the booking process by calling OnePlus customer care at +1 (833) 777-3633. Phone lines are open from 9 AM to 9 PM EST on weekdays and from 10 AM to 8 PM EST on weekends.
2. Navigate through the IVR (Interactive Voice Response) options and proceed to speak to a customer care executive.
3. Once a customer care representative connects to your call, provide your device model name and IMEI number. This will allow the customer care executive to verify the credentials of your device and whether it is covered by the manufacturer’s warranty.
4. In the next step, state the issue that you are facing with your device and ask to book a repair appointment at the nearest service centre. However, to register a booking, you will need to provide your name, email address, phone number, and area of stay (city or postcode).
5. The customer care representative will then book a repair appointment at the service centre located near your place of stay, to which you have to ship your device. Additional confirmation messages will be sent to your phone number and email address.

How to Book a Repair Online?

Booking a repair appointment for your OnePlus device online is a much more straightforward task than calling customer care. To register a booking, follow the steps outlined below.

1. Head over to the official OnePlus web page for repairs here.
2. On the landing page, click on the “Request Repair” option. However, if your device is covered by the OnePlus Care protection plan, then you have to select the “File A Claim” option.
3. After that, sign in or create your OnePlus account using your phone number. Once logged in, proceed to provide your device serial number or IMEI number so that the online portal can retrieve the details of your OnePlus device.
4. In the subsequent step, mention the details of your issue and the type of repair or service you want to register for. Once done, you need to provide your name, email address, and residential address. The online portal will register a booking with the nearest service centre based on your provided location.
5. Once your online booking is successfully registered, you will be presented with the service centre address to which you need to ship your device. After you ship your OnePlus smartphone to the indicated address, it will be inspected and repaired. Finally, when the repair is completed, you will be required to pay for any expenses incurred, after which the device will be shipped back to your place of stay.

How to Book a Repair via Email?

It should be known that OnePlus does not have any walk-in service centres in the United States. However, if the above-mentioned steps fail to provide you with any solution, then you can book a repair appointment via email by following the below-mentioned steps.

1. Begin your journey by visiting the official email support web page here.
2. The primary step should be to provide your email address, name, and device model name. After that, select your product from the drop-down menu and choose “After Sales > Repair” from the query category.
3. After that, type in the subject of your email and then explain the issue in the blank box right below it. Also, mention your device’s serial number, IMEI number, and the date and place of purchase. Proceed to add any supporting documents or files that might seem worthy.
4. Once done, submit your query and wait for a follow-up message from OnePlus customer care within the next 48 hours.
5. After you receive a follow-up message, ask for a repair booking appointment by providing your name, residential address, and phone number. Customer care will be able to assist you in registering a booking appointment at a service centre near your place of stay, to which your device must be shipped for repairs.

Types Of Repair

At OnePlus, you get access to a host of different repair services for your device, allowing you to mitigate any issue seamlessly. Some of the popular ones have been listed below.

Mainboard Repair: Being the most costly repair of any smartphone, the process involves replacing your smartphone’s motherboard which houses the processor, the graphics unit, the storage, and the memory.

Screen Repair: Cracked, faulty, or damaged screens need a replacement and the cost will likely be reasonable for most customers out there.

Camera Repair: If your OnePlus smartphone’s camera (front, rear, macro, or ultra-wide) is not working as intended, then the module must be replaced. The overall cost will be on the lower side of things.

Battery Repair: Battery replacements are also quite inexpensive and are required if you are experiencing lesser battery life on your OnePlus device.

Speaker Repair: Speaker repairs are the simplest repairs carrying the least amount of cost.

In addition to the above-mentioned repairs, keep in mind that the out-of-warranty repair labour fee for all OnePlus smartphones will be $30. Finally, feel free to download your device manual for learning minor troubleshooting techniques and be sure to always register your OnePlus after purchase to join the Red Cable Club for exclusive offers, priority support, and more.