There is no denying that credit cards not only offer a convenient and secure way to pay for goods and services but also give you access to a host of additional benefits that you would not be able to enjoy with debit cards. However, there are times when fraudulent charges or errors can appear on your credit card statements, which is precisely why all credit card companies offer a way to dispute charges. By disputing a specific transaction, you will be able to reverse unauthorized charges on your card, avoid billing errors, and get a refund for goods or services that were not delivered to you.
With DBS Singapore, you can expect to enjoy the same set of services when it comes to raising a dispute for a specific credit card transaction. Additionally, the institution goes a step further and offers a way to dispute an IPP (Installment Payment Plan), especially when a specific merchant has ceased its business. And the aforementioned guidelines apply to transactions made internationally as well. So, if you are ready to start the claim process, simply go through our comprehensive guide for all the necessary steps that you need to follow.
What are the Steps to Dispute Charge
There are two primary categories of disputes. The first type includes a fraudulent transaction where the cardholder did not authorize the payment. While the second type includes a transaction where the cardholder faces issues with the services or goods purchased, commonly known as the ‘Lemon Law,’
To lodge a claim, follow the steps outlined below.
- First, you need to get in touch with DBS Bank’s 24-hour customer service hotline via phone at 1800 339 6963 (domestic) or (65) 6339 6963 (overseas).
- Navigate through the on-call options and select the option to speak to a customer care executive.
- Once a live agent connects to your call, provide your customer ID and credit card details and ask to raise a dispute. After that, explain the situation in detail so that every bit of information is relayed to the customer care representative.
- The customer care will then lodge a dispute based on your provided information. Details for the same will be sent to your bank’s registered email address.
Once you have lodged your dispute, you will be further asked by your card-issuing bank (Diners, American Express, MasterCard, Visa, JCB, or UnionPay) to submit a dispute resolution form. After submitting the requisite form, you can expect a resolution within approximately four to twelve weeks (assuming all required documentation has been duly submitted). However, the time taken may vary based on the overall complexity of the case.
In addition to raising a claim or dispute through the 24-hour customer support hotline, DBS Bank customers can also get in touch with bank officials for their credit card chargeback claims by simply visiting the nearby branch during their operation hours. To find a DBS Bank around you in Singapore, visit the official locator website here. Lastly, you can also register a complaint online via the official web page.
Overview of the Bank’s Products
Since DBS Bank operates as one of the leading financial organizations in Singapore, customers can expect to have access to a wide range of credit card options at their disposal. Each credit card offering has been specifically designed to meet the necessary demands of the customer, which is why it makes sense to get an idea of some of the popular ones that you can obtain today.
Starting things off, if you are a student, then you can take a look at the DBS Live Fresh Student Card. With this credit card, you will be able to enjoy 5 per cent cashback at your favorite cafes and restaurants, such as Starbucks and McDonald’s. The 5 per cent cashback is further extended to your favorite streaming services and select retailers and transport services. Additionally, 0.3 per cent cashback can be earned on all other expenses.
On the other hand, if you are a salaried professional and are looking for reward-oriented credit cards, then the DBS-branded Yuu (issued by Visa or American Express), Esso, Takashimaya (issued by Visa or American Express), and Women’s cards might be worth checking out. With the Yuu card, you can get up to 18 per cent cash rebates across 1,000 different places in Singapore, while the Takashimaya card is ideal for obtaining 5-6 per cent rebates at department stores and shopping centers. The Woman’s Card is specifically created for female customers who can gain up to 10X points on online and overseas purchases. And lastly, the Esso card is for Synergy fuel top-ups at Esso.
DBS Bank also offers credit cards for frequent fliers through its Vantage and Altitude/Altitude Signature cards (issued by Visa or American Express). With the Vantage card, you will be able to earn either 2.2 per cent cashback on your flight bookings or earn 2.2 miles per 1 Singaporean dollar spent on flight tickets. The same goes for Altitude/Altitude Signature, where 10 miles will be earned per 1 Singaporean dollar spent on flight tickets or 2 miles per 1 Singaporean dollar spent on retail purchases.
Lastly, there is the SAFRA DBS Card, where you can earn a 3 per cent rebate on local MasterCard contactless payments and online shopping.
