Being in fashion never gets out of fashion. Online retailers have a large role to play in making fashion trends affordable for everyone. Ajio is one such ecommerce destination that has been making clothing and lifestyle products accessible. It is an online retail company that sells a vast selection of apparel, footwear and accessories. Owned and operated by Reliance Retail, Ajio is today one of the largest online players in the field of fashion and lifestyle. It offers products from niche domestic brands and international labels. Additionally, the retailer has its own private label under which it sells a range of clothing and lifestyle products. Ajio offers a wide selection of stylish and trendy products for men, women and kids.
Buying fashion products online can be tricky as sometimes finding the perfect size is a daunting task. In such cases, one needs to either return, exchange or cancel a product. So, if you wish to know more about Ajio’s return and cancellation procedures, read ahead.
What is the Cancellation & Return Policy
You can fully or partially cancel orders before they are dispatched without much bother. Once the order is dispatched you will receive a unique tracking identity number which helps you track delivery status of your orders. You can then request Ajio to process a cancellation by sending an email to customercare@ajio.com by referencing the unique tracking identity number. In such cases, your refund will be initiated within two business days from the date of cancellation. If you have made the payment via cash on delivery method then the refund will reflect in your bank account or Ajio wallet within a suitable amount of time. If you have made the payment through prepaid mode, the refund will be made to the original mode of payment and will be subject to applicable charges as deducted by your bank. Also, note that Ajio does not accept cancellation after your order has been dispatched.
The company has product-wise terms and conditions for cancellation, return and refund. For example fashion and lifestyle products can be returned within 30 days from the date of delivery. Accessories can be returned within 7 days from the date of delivery. Navigate to their FAQ section for more details.
How to Request Cancellation or Return
Ajio’s return policy is quite simple and transparent. You can easily place a cancellation request by following these steps.
– Log in to your Ajio account.
– Here you will find the ‘My Account’ section at the top right corner.
– You will find a list of recent orders. Choose the item you wish to cancel.
– As soon as you click on the ‘Cancel’ button, your order will be cancelled.
In case you want to place a return request, you can do so by navigating to the My Account section. Here you can select the order you want to return and click on the Return/Exchange option. Now obtain your ‘Return ID’ by following the instructions on this page. You can also view a demo of the return creation under the My Account section. Additionally, you can copy and paste this link on your browser to view the video.
Please note that once the ‘Return ID’ is generated a pick up date will be shared by when your return order will be picked up. An estimated refund date is also given as soon as the ‘Return ID’ is generated.
Conclusion
Placing a return and cancellation request is a hassle-free procedure at Ajio. The time taken for the refund amount to reflect in your account depends on the mode of payment used during payment. With Ajio Wallet as payment option you can get a refund within 24 hours from the time of cancellation. If payment was done via bank account or e-wallet, it will reflect within 5 to 7 working days from the time of refund initiation. For more information related to return, refund or cancellation, head to their customer care section or write to customercare@ajio.com.
