How to cancel Cox Internet via phone, store or chat

Cox Communications is a well-known telecommunications company that has been around for decades, providing reliable cable TV and internet services. Cox began offering it’s high-speed internet services in 1996 and since then has grown into the third-largest internet service provider in the United States. As of the current day, the company serves more than 7 million customers across the nation and registers an annual revenue of more than $12 billion.

With availability spanning across 19 states in the US including the District of Columbia and Washington DC, Cox Internet also offers fibre-optic internet services in select areas. So, if you are someone who lives within Cox’s coverage, then you can be assured that the provided cable speeds will certainly be better than any satellite, DSL or fixed wireless connections. Not to mention, the company offers reasonable data usage terms with no throttling.

However, there is no denying that Cox’s plans can slightly be towards the pricier end than other cable internet service providers. And what can be more infuriating is that the pricing structure can push you towards a more expensive plan, while also dealing with a monthly data cap. Therefore, if any of the aforementioned issues have been bothering you for a long time and you are looking for solutions, then the time may have arrived to look for an alternative internet service provider.

But, before you decide to cancel or deactivate your Cox Internet services, you have to keep in mind certain information pertaining the same. For starters, Cox will bill you on a pro-rata basis, meaning that you will be charged for the partial month of services that you obtained before your disconnection. So, if your plan runs from the first day to the end of every month and you submit your disconnection request on the 18th, then you will only be charged up to the 18th and not the entire month.

Additionally, when you cancel or deactivate your Cox Internet services, then you have to return any internet equipment that was leased to you within 10 days of cancellation. These include modems, cable boxes, cables, remote controls, etc. You can either ship or drop your equipment at your nearest Cox Internet store. Also, do note that if you have signed a 12-month or 24-month contract and are cancelling/deactivating before the completion of your contract, then you have to pay an early termination fee. The early termination fee is $10 for every remaining month in your contract. The later you are in your contract term, the lesser will be the cancellation fee.

How to Cancel Cox Internet via Phone

To cancel or deactivate your Cox Internet services via phone, be sure to follow the steps mentioned below.

1. Firstly, you have to get in touch with Cox Internet customer care at 800-234-3993. Customer service will be available Monday to Friday from 8 AM to 9 PM and Saturday from 9 AM to 6 PM Eastern Time.
2. Navigate through the IVR (Interactive Voice Response) menus and you will be required to enter your 10-digit billing phone number. Once you have entered the same, a customer care executive will connect to the call shortly.
3. After the customer care representative connects to your call, ask him/her to cancel your internet services. The representative will ask you the reason for your cancellation, upon which you can describe your overall dissatisfaction with using Cox Internet services.
4. After the successful cancellation of your internet services, you will be notified of the same while on-call. Also, do not forget to ask regarding any outstanding balance you have to pay along with the process of returning any internet service equipment.
5. A cancellation notification will be sent to your registered email address as well as your phone number.

How to Cancel Cox Internet at Official Store

When trying to cancel or deactivate Cox Internet services through offline stores, proceed to follow the steps mentioned below.

1. Start the process by heading over to Cox’s online store locator web page here.
2. Enter your city name, address or postcode, so that the online system can find the nearest store around you. Disconnect your internet service equipment and pack them before heading over to the selected store near you.
3. Once you reach the store, ask the store representative to cancel your Cox Internet services. The representative will ask you about your name and account details. Also, do not forget to hand over the equipment that you have carried with you.
4. After the successful cancellation of your internet services, the store representative will provide a receipt carrying proof that you have returned the leased internet service equipment.
5. Additionally, confirmation messages for cancellation will be sent to your email address and phone number as well.

How to Cancel Cox Internet via Chat

If you are looking to cancel your Cox Internet services online via chat, then follow the below steps.

1. Firstly, you have to visit the official Cox’s ‘Contact Us’ web page to initiate a chat session.
2. Proceed to start a chat with the online chatbot and type ‘Cancel Service’ in the chat box. The bot will ask whether you want to cancel your mobile or internet service as well as the reason why you want to cancel.
3. After that, the chatbot will connect you to a live agent. Do note that the live agent availability timings are 8 AM to 9 PM from Monday to Friday and 9 AM to 6 PM on Saturdays.
4. Once the live agent is online, proceed to explain your situation and ask for service cancellation.
5. After successful cancellation or deactivation, a confirmation message will be sent to your registered phone number and email address.