How to book repair for Toyota cars in Indonesia

For more than two decades, Toyota has been a driving force in the Indonesian car industry. It was 1971 when Toyota entered the Indonesian market and created a collaboration with Astra Motor, ultimately kickstarting a joint venture that proved to be the start of a successful reign.

Toyota’s operations in Indonesia work in two ways: the parent company is responsible for acting as the manufacturer and exporter of vehicles, whereas the Toyota-Astra Motor joint venture helps in handling the distribution and sales. Focusing on domestic production has helped Toyota appeal to Indonesian consumers, while the joint venture ensures a widespread dealer network and strong after-sales service support.

Today, Toyota Indonesia offers a variety of vehicles for its consumers, from hybrid-electric cars that focus on sustainability and eco-friendliness to traditional ICE (Internal Combustion Engine) vehicles that focus on convenience and affordability. So, if you are someone who already owns a Toyota car in Indonesia and are looking to book a service appointment, then our extensive guide will show you the correct way.

What are the Steps to Book an Appointment

All official Toyota workshops in Indonesia provide the highest quality of service to their customers because vehicles are handled by experienced and certified technicians, along with modern equipment that has passed the company’s quality assurance standards. Additionally, genuine spare parts are provided to ensure that your Toyota vehicle can continue to maintain its high-end performance and reliability.

If you are ready to book a service appointment for your Toyota vehicle, then be sure to follow the suggested steps judiciously.

1. Begin the appointment registration process by first heading over to the official website here.
2. Hover your mouse cursor over the left-hand side of your screen, and then select ‘After Sales > Booking Service’.
3. You will then be redirected to a new web page, where you will need to fill out a web form with all the necessary information.
4. Start by first selecting your ‘City’ and then the respective ‘Dealer’ in that city. After that, you need to choose the make and model of your Toyota vehicle.
5. Once done, fill out the rest of the information regarding your vehicle, and then select the type of service you want, your preferred service date and time, and the problems you are currently facing with your vehicle. Try to be as precise as possible when explaining your situation.
6. After that, state your name, primary phone number, and email address.
7. Once you have successfully completed filling out the form, click on ‘Submit’.
8. After submitting the online web form, a Toyota representative will get in touch with you regarding your service appointment.

Please note that when stating your preferred service date and time, the same should be no sooner than 3-4 days before the day on which you fill out the service appointment form.

Other Ways to Book a Repair

In addition to booking a service appointment online for your Toyota vehicle, you can also decide to walk in-person with your vehicle to any of the 297 maintenance and repair workshops, as well as the 70 body and paint workshops, located across Indonesia, that are ready to serve you instantaneously.

To find a nearby workshop location that you can visit, follow the suggested steps laid out below.

1. Start by first heading over to the official website here.
2. On the landing page, you will be required to select your preferred ‘Province’ as well as the relevant ‘City’.
3. Once done, click on ‘Search’, and the online system will show the workshop location in that area, stating the establishment’s address, phone number, and fax number.
4. After you have obtained the workshop address, head over there with your Toyota vehicle. Additionally, you can also give a call on the provided phone number to know the operating hours of the workshop so that you reach the destination on time.
5. At the workshop, submit your vehicle for servicing by stating the problem(s) you have been facing and providing any other necessary information as required, such as your name, phone number, vehicle registration papers, etc.
6. The workshop staff will then let you know the estimated time of delivery of your vehicle after servicing.
7. Once your vehicle servicing is completed, you will be notified via your phone number via a message or call so that you can make the necessary payment and collect your vehicle.
8. After successfully completing the post-servicing formalities, you can start using your Toyota automobile again.

How to Make a Complaint

If you would like to share any complaint or feedback regarding the servicing of your Toyota automobile in Indonesia, then you can get in touch with the PT Toyota Astra Motor customer support via phone at 1500 315 or customer-care@toyota.astra.co.id.

Additionally, you can also fill out the online web form when submitting complaints or visit the company’s head office in-person at the following address: Jl. Laksda Yos Sudarso, Sunter II, Jakarta 14330.