OVO has been at the forefront in promoting digital transactions in Indonesia, allowing millions of users to effortlessly carry out financial transactions. Established in 2017, the Jakarta-based company offers a convenient and secure e-wallet service so that quick and secure cashless transactions can take place instantly, eliminating the need for cash.
What differentiates OVO from other popular e-wallets is its widespread adoption. As of the current day, more than 500,000 merchants across 300 Indonesian cities accept OVO, and its adoption rate will only get better with time. Additionally, OVO offers services such as mobile recharges, bill payments, and parking payments, as well as seamless integration with online shopping websites such as Tokopedia and Grab for effortless online transactions. And since the platform continues to offer promotional benefits such as cashback and coupons, users will continue to stay loyal for the foreseeable future.
Presently, OVO boasts a user base of more than 110 million customers across Indonesia, and if you want to add to that number, then our extensive guide is just what you require to get yourself registered on the platform.
What are the Eligibility Requirements
According to the terms laid down by OVO, every applicant must be at least 21 years of age, not under guardianship, and be legally competent under the laws of the Republic of Indonesia. However, for applicants who are not legally competent individuals, their registration must be approved by their parents or legal guardians.
During the registration process, you need to provide your phone number and email address – both of which must be active and have never been previously utilized on the platform. This is because your phone number will be used to send an OTP (One-Time Password) during the initial onboarding process, and your email address will be primarily used for communication, such as obtaining your e-wallet statements. In addition to that, you may also be required to produce a valid identity proof to complete the verification process.
How to Apply and Activate
With the eligibility requirements out of the way, let us focus on the steps you need to fulfill to apply for and activate your OVO account.
- Start the sign-up process by first downloading and installing the OVO app from either the Apple App Store or the Google Play Store.
- Launch the app on your smartphone, and you will be greeted with a welcome screen where you will be required to enter your preferred mobile number.
- Once you enter your mobile number, an OTP will be sent to your phone number via text message. Proceed to enter the code, and your initial sign-up process will be completed.
- After that, you will be required to enter your personal details, such as your name, date of birth, and email address.
- In the next step, you will be required to provide a photo of your identity document. For instance, if you are an Indonesian citizen, you need to provide a photo of your KTP (Indonesian Identity Card), while for foreign citizens, a photo of the identity page on the passport is necessary.
- Once done, you need to click a selfie via the app as well as record facial movement verification in an accurate and clear manner.
After successful verification of your photos and documents, you will be able to start using OVO and its services right away. Additionally, your account will also be upgraded from ‘Club’ to ‘Premier’ category, showcasing that you have unrestricted access to the platform, such as transferring between OVO accounts and bank accounts, as well as enjoying other financial features.
How to Contact For Help
If you need further assistance regarding OVO’s functionality, then you can get in touch with their support team via phone at 1 500 696. You can also send them an email at cs@ovo.id.
Lastly, if you are planning to visit OVO’s head office physically, then you can do so at the following address: South Quarter Tower B, Lantai 20, Jalan R.A. Kartini Kaveling 8, Kel. Cilandak Barat, Kec. Cilandak, Jakarta Selatan 12430.
What are OVO Points
In a nutshell, OVO Points is a loyalty reward program that allows OVO users to earn points equal to the amount of money they transact on the platform. Users earn OVO Points by making transactions with merchants that participate in the OVO Points granting program. Currently, 1 OVO Point equals 1 Indonesian Rupiah.
The accrued OVO Points can then be exchanged for payment transactions at OVO partner merchants. However, keep in mind that these points cannot be cashed out or transferred. Additionally, the minimum transaction required to earn OVO Points is 10,000 Indonesian Rupiah.
OVO states that its earned points are valid for 18 months, after which they expire. And you will not earn OVO Points for the payments you make with your earned points. Lastly, if you close your OVO account permanently, then all your OVO Points will be forfeited as well.
