Tangerine Telecom is a leading MVNO (Mobile Virtual Network Operator) telecommunications provider in Australia. Offering innovative mobile plans and internet services to individuals and businesses, the company is also one of the fastest-growing NBN (National Broadband Network) and SIM-only mobile service providers in the country.

Founded in 2013 by two enterprising brothers, Richard and Andrew Branson, Tangerine Telecom has strategically grown its business over the years. With an unrivalled commitment to customer satisfaction, the company is proud to provide its customers with fast and reliable services. Whether you are looking for basic phone plans or comprehensive internet packages, Tangerine Telecom has everything you need to stay well-connected with friends and family overseas or maintain a successful business network in this digitized world.

The company is also touted for their competitive plans, no lock-in contracts, and 24×7 support team, ultimately making it easy for its customers to stay connected while paying less. It should be known that Tangerine Telecom uses Telstra’s 3G, 4G, and 5G networks for providing their broadband and mobile services. Thus, you can expect great coverage across the country with minimal downtime.

However, one of the major downsides that users of the platform have complained about over the years is that – the company tends to focus more on their NBN broadband than their mobile telecom services. As a result, you cannot expect many perks if you subscribe to their mobile services compared to rivals such as Optus, Telstra, or Vodafone Australia, which are mobile-first service providers.

In addition to that, Tangerine’s mobile network and data plans are solely targeted at those users who use high amounts of mobile data. So, if you are someone who does not use much mobile data (4G or 5G), then you are better off with a rival service provider for the same amount of money. It should also be realised that the base Tangerine mobile plans do not come cheap, as they start at 9.90 AUD (Australian Dollars) per month, which can prove to be quite steep since you only get 1 GB of data allowance.

It is only when you move up the tier bracket that the mobile plans tend to provide more value, such as the 54.90 AUD per month plan that offers a 120 GB data allowance. Having said that, if you are looking for a more well-rounded mobile telecom service provider that offers additional perks and benefits over Tangerine Telecom, then it makes sense to cancel or deactivate your number without any delay.

What are Tangerine’s Cancellation Terms?

Since Tangerine’s mobile data plans do not come with any lock-in contracts, you can cancel your service at any moment. No-contract plans also mean that you do not have to pay for any early termination charges. And if you cancel your Tangerine service within the 14-day risk-free trial period, then you will receive your refund on the same payment source that was used for making the payment. Expect refunds to be processed within 3-5 business days.

Steps To Cancel or Deactivate Tangerine Mobile Number?

If you are planning to deactivate your Tangerine mobile number, then following the below-mentioned steps judiciously can prove to be helpful.

Cancelling Online

  1. Start the cancellation procedure by first heading over to the official website here.
  2. Proceed to sign in using your account number, email address, and password.
  3. Once logged in, click on “Cancel Mobile Service”.
  4. A new web page will open where you will have to provide your address, date of cancellation, and reason for cancellation. Also, do not forget to accept the terms and conditions.
  5. Once done, click on “Submit”. Within the next 24-48 hours, a confirmation message on your email will be sent by the company for receiving the cancellation request, and another one will be sent when the cancellation is complete.

Cancelling via Phone

  1. Begin the cancellation process by first calling customer service at 1800 211 112. Phone lines are open from 8 AM to 10 PM (AEDT) on weekdays and from 8 AM to 8 PM (AEDT) on weekends and public holidays.
  2. Navigate through the on-call menus and select the option to talk to a customer care representative.
  3. Once a customer care agent connects to your call, provide your email address and Tangerine account number and ask for cancellation.
  4. The customer service agent may ask you to state the reason for your cancellation.
  5. Once your cancellation request is registered by the customer care executive, you will receive a confirmation message in your email. Another confirmation message will be sent when your cancellation request is successfully processed.

For any additional queries, you can get in touch with the Tangerine customer care team via WhatsApp at +61 429637422. You can also visit the company’s office at Tangerine Telecom Pty Ltd., Level 6, 132-136 Albert Road, South Melbourne, VIC, 3205.

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Last Update: March 5, 2024