Shaw Mobile’s robust coverage, flexible plans, and competitively priced devices have made it easy for Canadians to stay connected with their friends and loved ones no matter where they reside. But what if you are not impressed with their service and want something better for the monthly payments you are making? Moments like these are when you need to explore better options on the market.
For the uninitiated, Shaw Mobile is a Mobile Virtual Network Operator (MVNO) that is entirely owned and run by Shaw Communications. Freshly launched in 2020, the company offers myriad wireless services in the Canadian provinces of British Columbia and Alberta. Shaw Mobile uses Rogers’ wireless network services to provide its customers with nationwide, reliable coverage.
With a Shaw Mobile subscription, users can enjoy unlimited talk, text, and data plans along with great roaming rates in over 200 countries. And its extensive list of retail stores and professional customer service executives are always ready to assist customers whenever the need arises. Additionally, you also get access to features such as WiFi calling and free access to Shaw’s Go WiFi across Canada.
However, Shaw Mobile has been routinely criticised for lacklustre internet speeds and call quality, especially in rural areas and the outskirts of big cities, making the network unusable for some people. If your experience with the company has not been great, then it makes sense to put an end to your misery and cancel your current subscription by following our recommended guide.
What is Shaw Mobile’s Cancellation Terms?
Shaw Mobile allows its customers to cancel or terminate their services at any given time simply by contacting its customer care department. The requested service will be terminated on the day the cancellation prompt is received. Similarly, porting your mobile phone number to a different operator will also come under the purview of service termination.
Upon registering the cancellation request, you also have to pay all the charges that you have incurred up to the date your service is stopped. The charges will also include the price of any equipment that you have purchased along with an early cancellation fee, which will be equal to the unpaid “MyTab” balance. Additionally, after the cancellation of your service, if your account holds a credit balance that is less than $10, you will not receive any refund. However, if the credit balance is $10 or more, then you will be eligible for a refund. The refund of the credit balance will be carried out within 30 days of cancellation, either by refund to the credit card used to make a recent purchase or by mailing a refund cheque to the last known address of yours that the company has in its records.
Lastly, you will also be required to ship back any rental equipment that you may have in your possession via your nearest Canada Post Office. The customer care department of Shaw Mobile will assist you with the shipping process.
What are the Steps to Cancel or Close Your Shaw Mobile Number?
Now that you are fully aware of what to expect when you request cancellation on your Shaw Mobile number, it is time that you follow the suggested steps below and go ahead with the procedure right away.
- Start the cancellation process by first getting in touch with Shaw Mobile customer care at 611 (when calling from your Shaw Mobile device) or 1-888-472-2222 (when calling from any other number or device). It should be known that calls to customer care will be free of charge when calling from a Shaw Mobile device. Phone lines are open seven days a week, from 7 AM to 8 PM (PST).
- Navigate through the on-call options and proceed to speak to a customer care executive.
- Once a live agent connects to your call, provide your Shaw Mobile account information and ask for immediate cancellation of services. You may have to state the reason for your cancellation as well.
- The customer care executive will first review your account information and then discuss the different plan options that you can opt for instead of cancelling your number. However, if you remain unsatisfied with the solutions provided so far, you can go ahead and confirm your decision.
- The customer care representative will register a cancellation request on your account and will let you know the charges that you have to pay (including the early cancellation fees) along with any leased equipment or device that you may have to return.
- Once done, you will receive a confirmation message on your email address. After that, proceed to pay the charges mentioned in the email sent to you.
- After successful payment, you need to ship back the rented equipment as per the directions provided earlier by the customer care representative.
- Finally, once your returned equipment is received by the company, you will receive a follow-up message on your email ID. And if your Shaw Mobile account showcases any credit balance that is more than ten dollars, then the same will be refunded to you within the subsequent 30 days.
For any further assistance, get in touch with a nearby Shaw Mobile store representative today.
