Having a smartphone or an internet connection is no more a luxury but a necessity in the modern society. They help us stay connected while also allowing us to learn and work extensively. Similarly, selecting the ideal mobile or broadband service provider is crucial as well, since you want the utmost performance and reliability for the money you spend.
Movistar Argentina is one such service provider, being named one of the leading telecom enterprises in the country. Founded in 1993 as a joint venture between Telecom Italia and Telefonica, the company initially invested only in the mobile market. Later on, it expanded to a wide variety of services, such as fixed-line and internet services. As a result, Movistar Argentina commands a 30 per cent market share.
However, Movistar Argentina also comes with its fair share of customer grievances, primarily its poor customer service. Customers have regularly complained about how difficult it is to get in touch with a representative, and when they do, the resultant solution that is provided is not at all satisfactory. And then there is its poor network coverage and a myriad of technical problems that users have to face day in and day out. In addition to that, the company continues to sell expensive plans when rival service providers are providing similar or better services at a lower cost.
When you take all of the above mentioned issues into account, it is pretty evident that Movistar Argentina has to drastically enhance its customer care and services to retain customers in the long run. However, if you do not have the patience to witness such a transition, then it is a better choice to move to a different service provider altogether. But before you do so, follow our suggested guide to close your Movistar Argentina subscription.
What are the Cancellation Terms and Conditions?
Movistar Argentina allows its customers to cancel their service at any time they want. However, after cancellation, customers will only get a maximum of 10-15 days to return any leased equipment or device in their possession.
Returns can either be made at a Movistar store, or a company-hired technician will be responsible for collecting the leased equipment/device. It should be known that if any leased equipment is not returned, then the value of that equipment will be invoiced to your account, and you will have to pay for the same.
Lastly, if you are eligible for any refund, then the same will be credited to your payment source (which was originally used to make the payment) within the subsequent 25 business days.
Different Ways to Cancel Your Movistar Number
To ensure that the process of cancelling your Movistar Argentina service remains efficient and hassle-free, simply follow our below-mentioned recommended steps carefully.
Cancelling Online
- Start the cancellation process by heading over to the official website here.
- On the landing page, scroll down till you find the “How Can We Help You?” section. From there, proceed to click on the “Unsubscribe/Purchase Regret” button.
- A pop-up window will open where you will have to provide the requested information to process the cancellation. These include your name, phone number, registered email address, and the reason for your cancellation. Once done, your cancellation request will be registered.
- After your request is successfully processed, a company-hired technician will be responsible for collecting any leased equipment/device that you may have in your possession from your home. Alternatively, you can also return your equipment through an official Movistar store.
Cancelling via Phone
- Begin your journey by first calling Movistar Argentina’s customer care at one of the following numbers: 112 or *611 (when calling from a Movistar number), 0800 321 0611 (when calling from a different service operator), or 0800 333 8114 (for broadband users).
- Navigate through the on-call menus and select the option to speak to a customer care executive.
- When a live customer representative connects to your call, provide your name, phone number, email address, and account details, and then ask for cancellation of your service. You will also be asked to state the reason for your cancellation. After that, the customer care executive will register your cancellation request.
- Once your cancellation request is successfully processed, you will receive a confirmation email at your registered email address. Additionally, you will be able to return any leased equipment via any official Movistar Store.
Cancelling at Nearest Store
- First, you need to find a nearby Movistar store. To do that, you can use the official store locator here.
- Proceed to select your preferred store and head over to it. Ensure that you carry your leased equipment or mobile device containing your Movistar Argentina SIM card.
- At the store, return your leased equipment and ask the representative to cancel your service on the spot. You will then be required to verify your identity by providing your name, phone number, email address, and account details.
- Once your identity is verified, your service will be terminated immediately. Also, do not forget to obtain an equipment return receipt as proof.
For any additional assistance, you can get in touch with Movistar Argentina’s customer care department via Twitter at @movistararg.
