Etihad Airways, the national airline of the United Arab Emirates (UAE), has always emerged as one of the most formidable competitors to established Indian airlines such as Air India and SpiceJet. The company’s foray into the Indian market began in 2003 with initial flights to Mumbai. As time went by, Etihad recognized the immense potential of the Indian aviation sector, which prompted it to expand its operations across other major cities such as Delhi, Kolkata, Bangalore, and Chennai.
It should be known that Etihad Airways in India has always positioned itself to cater itself to both leisure and business travelers, offering seamless connectivity for traveling to global destinations through its Abu Dhabi hub. In addition to that, the company has also collaborated with other Indian airline operators such as Vistara (a joint venture between Tata and Singapore Airlines) and Jet Airways, allowing it to tap into a wider customer base while also strengthening its domestic presence within the country. Presently, Etihad uses a mixture of Boeing 787 and Airbus A380 aircraft for its Indian fleet, while also focusing on providing world-class service standards similar to its global counterpart.
Having said that, if you are someone who requires a GST (Goods and Services Tax) invoice for a travel booking that you have made directly with Etihad Airways in India, then you can follow our comprehensive guide to complete your objective.
Steps to Get Tax Invoice Online
Etihad Airways states that individuals who require a GST invoice in India must get in touch with the airlines’ customer support within 48 hours of travel or ticket booking. Additionally, to obtain a GST invoice, the individual must also be registered for Goods and Services Tax in India with a valid GSTIN (Goods and Services Tax Identification Number) ID.
The primary mode of communication should be via email, and Etihad Airways states that you will need to present the following set of information when applying for a tax invoice via email: booking reference number; full name of the individual; the Indian GST Identification Number of the individual; the registered official address of the individual (as present on the GST Portal); the email address to which the tax invoice should be issued; and the individual’s phone number.
Once the airlines’ customer support is satisfied with the information served, a GST invoice will be mailed to the provided email address. To start the application process, follow the necessary steps laid out below.
- Begin by first signing into your preferred email account (preferably the one that you used to create the travel booking).
- Proceed to draft an email by first stating ‘GST Invoice’ in the subject line.
- After that, in the email body, state all the details that have been mentioned beforehand, such as your booking reference number, your registered name and GSTIN ID, your registered address and the email ID to which you want the invoice to be sent, and finally your phone number.
- Once done, send the drafted email to the following address: contactcentre@etihad.ae.
- Wait for a follow-up response from Etihad’s customer support, and do not forget to check your provided email ID for the tax invoice document.
How to Request on Phone
In addition to obtaining your GST invoice in India from Etihad Airways through email, you can also request the same via phone. However, keep in mind that you need to provide a similar set of documents or information, as have been mentioned earlier.
To start the request process, follow the suggested steps outlined below.
- The primary step involves getting in touch with Etihad Airways customer support at 1800 1233901. Phone lines are available 24×7.
- Select the appropriate on-call options so that your call gets forwarded to a customer care agent.
- Once the agent connects to your call, state that you want to obtain a tax or GST invoice for the travel booking you made via Etihad Airways, and you will be required to provide a variety of different information (mentioned beforehand).
- Proceed to provide your booking reference number, your registered name, GSTIN, and address, along with your phone number and the email ID to which you want the invoice to be delivered.
- As soon as the customer care agent receives all the required information, your request will be registered on their system, and the invoice will be sent to your stated email address in due time.
Some Useful Information
Etihad Airways states that any individual who is obtaining a tax or GST invoice from the company by providing all the required information mentioned above is directly confirming that the invoice is being requested for travel and related expenses that are legally incurred by the same individual whose details are being shared.
Additionally, the company states that by submitting the invoice obtainment request, the individual is liable to compensate Etihad Airways in case of any legal repercussions later on caused due to incorrect or incomplete GST details discovered by Indian tax authorities.
Lastly, if you have made your booking through a travel agent, then you must contact your agent within 48 hours of booking to provide all the required information to obtain the GST invoice.
