Traveling by the state-owned, sleek-looking, high-speed Renfe through Spain is like living a dream. It’s no less than traveling by a premier airline in first class. Manufactured and designed by the German company Siemens, Renfe is a complete package with a corporate feel! Another good reason to choose Renfe is to help reduce the carbon footprint on the planet. Next, when you are taking a trip, think of high-speed trains like the Renfe, rather than going by air.
There’s absolutely nothing that you would not get inside Renfe trains — free WiFi; spacious seats (seat configuration differs with classes; four-seater facing seats come with foldable tables) with enough legroom; control panels with lights and ac controls; footrests; reclining chairs; power sockets, entertainment inside coaches; squeaky clean washrooms; overhead space for small bags (they have a dedicated baggage section for the larger ones); cafe serving your favorite bites and beverages, and so much more.
The unbroken panoramic views of the passing landscape in a 2 to 3-hour train ride are totally unmissable! Diverse terrains from flatlands to mountainous regions keep you glued to your window screen more than the movie playing on their display set does.
More recently, Renfe has started operating low-cost high-speed Avlo services between Madrid and Barcelona. Renfe’s Avlo trains are comparatively much cheaper than its AVE network. About 25 trains are running daily between Madrid and Barcelona, covering a net distance of 506 kilometers. And 22 trains are running daily between Madrid and Seville, covering a net 390 kilometers. 16 trains are running daily between Madrid and Valencia, covering a net distance of 303 kilometers.
Further, there are 27 trains running daily between Barcelona and Zaragoza.
Now, if you were ever to lose your things on a Renfe train, this is what you do.
Reach Out to Lost & Found Department
Items that slip your attention and are eventually left behind on the train are picked up by Renfe’s onboard staff and carefully hand them over to the Lost and Found Office at the destination station. You can even take help from the booth station master who can guide you to the Lost and Found Office at your arrival station; officers here will help you make contact with the staff at the final destination of the train. If they receive items matching your description, they will contact you. Leave them a reachable number and email ID to revert to you.
In the majority cases, passengers get their things back on the same day. The sooner the realization of loss, the higher chances for the recovery of the items on the same day. The more days pass by, the chances of retrieval slim down, especially for objects like wallets with cash; jewelry; and/or other items of equal value or more.
Dial the Customer Service
You can contact Renfe at 902-320-320. You will reach an agent at their Lost and Found Office. They usually retain all recovered objects for 2 months or 60 days. For more information, you can visit the link here. Explain your loss and fill them with the necessary information that they will require to trace your bag/items. Train number, coach and seat number would be required. Please retain the file number they give you on logging your missing item complaint on their system.
Other alternative numbers for Renfe’s Lost and Found are 954-485-672 and 954-048-011. They are typically quick at processing claim requests. All communication happens via email, messaging service on the phone, or calls. So make sure you do not leave an incorrect contact with them; also, provide them with alternative contacts (if you have any). You will be instructed where to pick your stuff from once they trace it successfully.
Connect Through Social Media
This is a fast and dependable service that you can use to raise a missing item alert. Renfe’s social media managers take note of your complaint and pass it on to the concerned authorities at the customer care desk. Someone will call you to take details, and the processing begins. Please check out the links to Renfe’s social media pages to expedite things— Facebook, Twitter and Instagram.
