Most people across the globe have got one thing in common- the limitless love for sports. Sports enthusiasts throughout the world keenly look for avenues to move closer to their favourite game. Be it settling on a sofa for the live-action or standing in a serpentine queue just to get a ticket for the venue, people cannot get enough of the sports action. In the previous decade, fantasy sports has emerged as a new favourite and why not? The platforms have become immensely interactive. In 2008, when IPL was launched in India, fantasy cricket also started gaining ground. Gamers had already tried their hands in FPL fantasy football, and the news of fantasy cricket was more than good news. In India, cricket is a serious sport, and entrepreneur Harsh Jain saw a huge opportunity in fantasy cricket and grabbed it. Harsh along with his friend Bhavit Sheth launched Dream11, a fantasy sports platform, which became the haven for Indian sports lovers.
Dream11 was launched in 2008 in Mumbai. The founders tried various formats and pivoted the platform multiple times for at least three years. Then came 2012, when ‘growth hacking’ became the buzz word, and the duo learned everything about cohort analysis, retention A/B testing and more. When the platform became market-fit, there was no looking back. Dream11 has introduced multiple sports like cricket, volleyball, football, and basketball. Dream11 has a user base of 8 Crore+ players, and it is ever-growing. With such a huge player base, there is often support needed for verification, creating teams, joining contests, deposits, withdrawals and related. Dream11 realises the need to connect for support, and the platform has facilitated multiple ways for users to communicate regarding query, complaint or feedback.
Write an email
Users can contact Dream11 for a number of reasons. If you are not able to join a league, your account is suspended, you are facing login issues, or you have complaints concerning the points, you can contact the platform via email. The support team of Dream11 can be reached at helpdesk@dreams11.com. If you choose to communicate via email, you will have to mention your credentials and issues. The team takes 24-48 hours to respond to the emails. You will be guided further in written communication only, and the queries will be resolved as required.
Submit request on web
Another way to register a complaint is via the official Dream11 website. To avail of the option, you need to login into your account using your credential such as email id/phone number and password/OTP. The request submission page allows the users to register complaints on withdrawals, account suspension issues, PAN/bank error, invite code problems, login issues, and others related to offers and promotions. You can select the issue you are facing, followed by the description of the problem. You can proceed by clicking ‘submit’. The customer assistance team will reach you via your registered email id or phone number associated with the Dream11 account.
Support on social media
Dream11 is active on all social media platforms. The accounts are dedicated to providing information related to the developments on the platform, and users can contact the social media handles to seek help. Dream11 can be reached on Facebook and Twitter. Users can send a message to the official handle on Facebook or tag the Twitter handle with a tweet describing the issue.
