Goibibo booking or cancellation complaint? Try these steps

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Goibibo is an Indian travel e-commerce founded in 2009 by Sanjay Bhasin, and is the recipient of the brand excellence award for online travel and leisure in 2017. A subsidiary of MakeMyTrip Limited, Goibibo owns Redbus, an online bus ticketing platform, and provides a wide choice of services from hotels, flights, bus, car and train for travelers. Headquartered in Gurgaon, Goibibo is a trusted travel e-commerce brand for best travel offers, quick search, fast bookings, fast payments, hassle-free cancellations, and refund settlements. With a large inventory and engaging user interface, Goibibo emerges as the strongest contender in India for online travel companies. 

The services provided by Goibibo include travel booking for domestic and international flights, hotel bookings, domestic holiday packages, Redbus booking, IRCTC train ticketing, cab booking, sightseeing planner, and visa processing. Also, download and install the Goibibo app from Google Play, iPhone App store, and Windows store for Android, iPhone and Windows users. The Goibibo app is very convenient to book flights, track flight status, book hotels, car, IRCTC train and Redbus from your mobile. Likewise, Goibibo.com provides essential travel resources such as bus and airline routes status, international travel guide, Go stays handpicked hotel listings, goCash virtual wallet, flight schedules and train running status. 

Goibibo also provides dedicated customer support through their 24/7 go support and help page, to manage booking, and to address travel concerns. To file a complaint for claim of refund/cancellations/other service-related queries, call Goibibo customer care number at 0124 628 0407 or reach on the toll-free number at 1800 208 1060 and 1860 258 5858. Alternatively, drop in an email at [email protected] to address your concerns. Refund process takes about 10 business days after cancellation, and the refund is credited to the original source/mode of payment within 5-14 business days, and to check refund status, visit My Bookings section on Goibibo.com.  

Customers can also address grievances over refund and cancellation through Goibibo’s social sites, such as Twitter and Facebook. Customers can tweet complaints under the Twitter handle @Goibibo, and also through the official Facebook page of Goibibo, under the post section. Include all relevant booking details to support the nature of the grievance, and a Goibibo customer executive will shortly get in touch and address the concerned issue.  In most cases, the updates over refund will reflect on the account within 14 business days, after initiation of refund process. For flight refund, the airlines have to send a confirmation mail, following which, the refund will be credited to the account.  

Alternatively, consumer complaints boards provide free online service to assist customers to address grievances with Goibibo and to resolve issues quickly with optimal solutions. To know more about Goibibo refund policies, visit the customer support page at Goibibo.com or visit FAQ section here to know more about frequently asked questions regarding payments, refund, cancellation, general inquiry, service-related issues, UPI payments, reviews and ratings. 

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  1. Sunil Trakru Reply

    I booked tickets to pune with pnr 6IYPRF and 6J25VZ and since the airport is shut on those days so Vistara refunded the full amount to goibibo.
    I am trying every possible way to reach goibibo but nothing works. Their redressal system is atrocious to say the least. Have wasted a lot of time trying to get the money refunded from goibibo. I guess the portal discourages cancellations. Hope my refund comes one day.

  2. I had booked flight ticket PNR UU3KNL for Air Asia through goibibo.com. The flight got cancelled and so they have returned the money with full refund. However, since the flight was booked through goibibo.com, the website has stored the money onto their own wallet. Whenever, I try to transfer the refund from their wallet to my bank account, the website reject it saying some problem with their webpage. I tried several times calling their helpline no but they are claiming they cannot help. Although, Air Asia was very prompt in refunding the money, the website goibibo.com is holding money with them without my permission.

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