Cleartrip complaints: 3 proven methods for customer resolution

Cleartrip, a leading online travel company in India brings about a refreshing experience for customers in the field of leisure, travel and tourism. Founded in 2006, Cleartrip provides innovative travel products, services and solutions through mobile and internet-based platforms. Headquartered in Mumbai, Gurgaon and Bangalore, Cleartrip has offices across Middle East in Egypt, UAE and Saudi Arabia to handle domestic and international flight ticketing, train reservations, hotel bookings, local sightseeing, leisure activities, and intuitive travel apps and products. An award-winning travel company, Cleartrip has bagged recognition for the best travel website, best mobile app for travel, and most innovative travel company in Asia in 2018.  

As part of customer care, Cleartrip launched a host of travel self-help tools that are user-friendly for easy travel such as Agent box for travel agents, Cleartrip mobile app for Android booking, Quickeys for last minute booking, Expressway for online payments, In-app flight amendment for flight bookings, WayToGo for trip and route planning, Passbook Support for iOS users, Pricewatch for automatic flight refunds, Multi-city flight bookings app, Price lock to lock flight prices for booking, Fare alerts to inform users about drop or hike of fares, Tagging for customers to find hotels using tag-based recommendations, Flexifly for frequent flyers to reschedule flight bookings, and Cleartrip for Work (CFW) for corporate travelers. 

Customer Service
For addressing grievances over refund, cancellation, reschedule of flights, and other travel related queries, log in to the primary website with the Trip ID and e-mail ID available on the confirmation ticket, and activate your account. The account page shows the upcoming trips, and select the one to be cancelled and click on the Trip ID, and hit cancellations, and select passengers to cancel and click on review cancellations and refund, and finally click Yes, cancel now. The refund amount will be processed within 24 hours and reflect on your account in 3-14 working days. Alternatively, email [email protected] along with Trip ID, to claim full refund or call on Cleartrip customer care number 09595 333 333. 

Social Media
Customers following Cleartrip on social media sites can also easily raise a complaint over refund and cancellation, through the official Facebook page @cleartrip and contact Cleartrip on messenger or comment the complaint query under the post section. Likewise, file a complaint via the Twitter handle @cleartrip, and tweet about the concerned issue. Complaints raised through Facebook and Twitter, will be responded by a Cleartrip customer care executive, and after verification of the cancellation and initiation of the refund process, the refund claim would reflect in the original source of payment within 3-14 business days. To read more about how to cancel flights, claim refunds, and reschedule travel bookings, visit www.cleartrip.com/faq.  

Consumer Board
Also, customers can address grievances with Cleartrip through Indian consumer boards. To submit a complaint, log in with your account and click on submit a complaint, a new complaint registration form will appear, fill in the relevant details such as company name, complaint subject, complaint details, attach evidence, and click submit. Depending on the circumstances and concerned issue, the grievance will be resolved and intimated to the consumer. 

Furthermore, to know more about refund and cancellation policies, visit Cleartrip, and log in with your trip ID to experience a fully automated support system to assist, manage and handle online bookings, refunds, reschedule flights, access travel credit, and much more.