How-to Guides

Emirates Post: 4 things to do when you don’t receive package

Welcome to the world of Emirates Post, where people are connected with businesses and communities through the power of postal services. Established in 1909, it is one of the oldest and most trusted postal service providers in the UAE, with a rich history of serving its customers with dedication and commitment.

Emirates Post is more than just a postal service provider. It is a symbol of the UAE’s progress and development and a testament to the nation’s vision of excellence and innovation. With its extensive network of post offices, state-of-the-art technology, and world-class infrastructure, it offers a range of postal, logistics, and financial services to meet the diverse needs of its customers.

From sending letters and parcels to paying bills and renewing your vehicle registration, Emirates Post is your one-stop shop for all your postal needs. Its services are designed to be convenient, reliable, and affordable, making it easy for you to stay connected with your loved ones, grow your business, and access financial services.

Emirates Post is committed to delivering excellence in everything it does, and it is proud to be part of the UAE’s journey towards becoming a global hub for trade and commerce.

Products and Services of Emirates Post

Emirates Post offers a wide range of products and services to meet the diverse needs of its customers. It offers postal services, including domestic and international mail, courier services, and express mail. It also offers logistics services, including warehousing, transportation, and supply chain management.

Further, it provides a range of financial services, including money transfer, bill payment, and currency exchange. Plus, it offers various government-related services, including passport renewal, visa application, and Emirates ID card renewal. Furthermore, it provides e-commerce services, including online shopping, package tracking, and parcel delivery.

Emirates Post operates a postal shop that offers a wide range of postal products, including stamps, envelopes, and packaging materials.

The company is committed to delivering these services with excellence and strives to meet the evolving needs of its customers by continually innovating and improving its offerings.

If you do not receive your mail within the estimated timeframe at Emirates Post, here is what you should do

1) Track Status of Order

First, you should first check the tracking status of your mail to see if there is any information about the delay. For tracking the status of your order, visit the Emirates Post website.

Click on the “Track your Shipment” option located at the top of the homepage. You will first have to enter your tracking number in the given field. Then click on the ‘Track’ button to view the status of your mail.

If you see that your mail has not been delivered within the estimated timeframe or is delayed, you should contact Emirates Post customer service to inquire about the status of your mail.

2) Call Customer Support on 600 599 999

Emirates Post offers several ways to reach its customer service team, both online and offline. When contacting the support team, be sure to provide your tracking number and any other relevant information about your mail. The representative will investigate the matter and provide you with an update on the status of your mail. In some cases, if the parcel is delayed or lost, Emirates Post may offer compensation or a refund for the service. However, this will depend on specific circumstances and the terms and conditions of the service used.

You can call the Emirates Post customer service team at 600 599 999 (within UAE) or +971 600 599 999 (outside UAE) to speak with a representative. You can also send an email to them at

3) Use Chat and Web Support

You can use the chat feature on the Emirates Post website or submit a support ticket through the website’s contact form. Emirates Post is also active on social media and can be reached through Facebook and Twitter for customer service inquiries.

By using any of these channels, you can get in touch with the support team at Emirates Post for any questions or concerns you may have regarding its products and services.

4) File Claim For Value of Missing Parcel

If you have a missing parcel and would like to file a claim for its value at Emirates Post, you will first need to contact customer service by phone or email and inform them about the matter.

Provide them with the necessary information like the tracking number of the missing parcel, the date and time it was sent, the contents of the parcel, its declared value, the sender, and the recipient.

The team will investigate the claim and may ask for additional information or documentation, such as proof of purchase or receipts. If the claim is approved, Emirates Post will offer compensation for the declared value of the missing parcel. The amount of compensation will depend on the specific circumstances and the terms and conditions of the service used.

Note that the claims process may take some time, and it is important to provide accurate and complete information to ensure a smooth process. We also recommend you keep copies of all relevant documentation and communication with Emirates Post.

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