Shopping Guide

DHgate: What to do when you don’t receive your order

DHgate is a thriving online marketplace that has revolutionized the way people around the world shop. It brings together buyers and sellers from all corners of the globe. With its vast array of products, unbeatable prices, and user-friendly interface DHgate is transforming the way people shop for goods online.

Founded in 2004, the company has grown to become one of the largest B2B e-commerce platforms in the world. The platform offers an unparalleled selection of products, from the latest electronics to fashion-forward clothing, cutting-edge beauty products, home decor, and so much more. DHgate’s sellers offer products at wholesale prices, making it easy for customers to save money while still enjoying high-quality products.

DHgate is also a platform for entrepreneurs, providing a powerful tool for starting and growing online businesses. With its user-friendly interface and vast network of suppliers, DHgate makes it easy for anyone to start their online store and reach customers around the world.

At DHgate, customers can shop with confidence, thanks to the platform’s secure payment processing and top-rated sellers. With its commitment to quality, affordability, and customer satisfaction, DHgate is the ultimate destination for savvy shoppers and aspiring entrepreneurs alike.

3 Things to Do When You Do Not Receive Your Order

If you have not received your order in the expected timeframe from DHgate, you must check your order status, contact the seller, or open a dispute. The platform has its own messaging system where you can ask the seller for an update on the status of your order and when you can expect to receive it.

And if you are unable to resolve the issue with the seller, you can open a dispute on DHgate. The platform also provides a dispute resolution system that allows you to request a refund or replacement for your order.

Track Status of Order

To track the status of your order online, you must log in to your DHgate account and go to your order history. Find the order you want to track and click on the tracking number provided by the seller. This will take you to the tracking information provided by the shipping carrier. You can track your order using the tracking number and see its current status, estimated delivery date, and any updates on its location.

If you are having trouble tracking your order or need further assistance, you can contact DHgate support for help.

Connect With Customer Service

DHgate has a customer service team that is available 24/7 to assist you with any issues that you may have with your order. It also has a buyer protection policy that guarantees a full refund or replacement for eligible orders that are not received or are significantly different from the product description. The company has a robust system for mediation and arbitration if needed.

To contact customer support regarding an order that has not arrived on time, you can visit the DHgate website at Click on the “Customer Service” button at the bottom of the page. You can fill out a form with your order information and a description of your issue.

Alternatively, you can send an email to [email protected]. You can also send a fax to +86-10-82025922. You will need to provide your order number and a description of your issue to the customer service representative. The Live Chat support can also be accessed through their website. Simply click on the “Live Chat” button at the bottom of the page and speak to a customer support representative in real-time. If you are active on social media, you can also explore reaching out through Facebook or Twitter.

Approach the Consumer Court

Approaching the consumer court should be considered a last resort after exhausting all other possible means of resolving the issue with DHgate. Before taking legal action, we recommend you try and resolve the issue through the platform’s dispute resolution system.

But if things have still not worked despite all your efforts, then you can start by collecting relevant documents related to your purchase, including the order confirmation, invoice, shipping information, and any communication you had with DHgate. Then file a complaint with the relevant consumer court in your area. Make sure to attend hearings and carry all supporting documents and evidence with you. The court will review your case and make a decision. If the court rules in your favor, DHgate may be ordered to provide a refund or take other corrective action to resolve the issue.

DHgate has made significant efforts to improve its customer service and redressal procedures in recent years. The company has implemented new policies and tools to ensure customer satisfaction and has received positive feedback from many customers who have had their order-related and other issues resolved quickly and fairly. Hence, we recommend you explore and exhaust all your options to contact the seller and the support team at DHgate first before approaching the consumer court, which could be a lengthy and expensive process of seeking resolution with no guarantee that the decision will be in your favor.

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