Zynga Head Office
699 Eight Street,
San Francisco, CA 94103,
United States
Zynga Customer Service
Phone: 1-800-762-2530
Phone: 1-855-449-9642
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Zynga Forum
To post your questions or to interact with other Zynga users, visit the Zynga community forum here.
About Zynga Inc
Zynga was founded by Mark Pincus in the year 2007. A leading provider of social game services, Zynga has introduced games for several platforms, including Facebook, Google+, Apple iOS, Google Android, Farmville, Yahoo!, iPad and iPhone. Zynga currently has over 240 million monthly active users from some 175 countries. The company develops and markets games for all major mobile and social networking platforms. All Zynga games are currently free to play.
Headquartered in San Francisco, California, Zynga as of Dec. 2011 employed close to 3,000 people. In 2011, the company had revenue of $1.14 billion. Zynga in 2011 spent some $727 million for research and development. Zynga’s competitors in the market include Apple, Electronic Arts, GREE, DeNA Co Ltd, Gameloft, Glu Mobile and Storm8.
Zynga games in fact can be directly played on its website Zynga.com. Some of the popular games found include CastleVille, Hidden Chronicles, Mafia Wars 2, CityVille, Empires & Allies, FarmVille, Pioneer Trail, Zynga Poker, Words with Friends and Mafia Wars. If you dint know, Facebook Credits (virtual currency) can be purchased using credit card, PayPal, mobile phone, among other payment methods.
I am having issues with FarmVille 3. Absolutely love the game. I have gotten to the food truck, where it is giving me instructions on how to begin. The ‘show me’ button appears but I am unable to select it, or anything else, so my game is now frozen in this state. This is happening on my phone and iPad.
After doing the required securing of my account I made a mistake.I saved the wrong account and can’t access my main account that I’ve been playing for over two years.I’ve spent thousands on this game and lots of hours play to get to where I am in game.When I put this to customer service they can’t sort it out? That is rubbish.They just ignore my pleas for help and said there’s nothing they can do!! Really? So in other words if you accidentally make a genuine mistake they can’t do anything to give you it back??
For the last five or so days, I have not been able to get into Words with Friends 2 to play. The screen is black with the W tile spinning around. I go in periodically to check and see if it’s going to stop spinning and let me into the game again. Thus far it hasn’t. I’d like to play again. Please give me some guidance.
I give Zynga 1 star at best. I have thousands into a game and one day lost all my progress. This happened in December 2020 and there is not yet a resolution. Response to emails, etc has been slow at best. I am beyond frustrated. I know COVID and all that, still the service/response has been slow.
Paid the $1 to get “expert” help with a problem I was having. That “expert” told me to call Customer Service. I didn’t need to pay to receive that advise. I am not an idiot. What a joke. Zynga is quick to take real money but is hesitant to give money won by playing.
I purchased coins to play. It was 75 coins for 5 swaps. Now you changed it to 100 coins. No one notified me you would be asking for 25 more coins. If you don’t change this back I will stop playing this game after years and years. I don’t like rules that change like that. I can fund something else o play and I will. Stop ripping people off
I am tired of my friends getting a lot of points for non valid words I lose the game some times because of this it is not fair. Is there any this can be fixed . This has been going on for months.i am ready to quit the game because of it.
The “power-up” bar is too close to the keyboard. If you hit any letter key a little off, it thinks you’ve chosen to “reveal a word” or ” show 10 letters” and I don’t want to select them. It’s happen to me several times and taken coins out of my account. How can I move or hide the “power-ups” bar from the bottom or relocate the keyboard? Thank you!
In Boggle, The daily challenge is not giving new opportunities. It hasn’t changed for the last 2 days and still says “improve your score”. I have an android phone
This also prevents one from completing the daily quest.
Please fix
In Crosswords with Friends, the Achievements tab shows that coins should be awarded for solving every daily puzzle in a year. I’ve done this, but have been awarded no coins. Can someone please explain this reward?
In Words with Friends 2, I was doing the solo challenge. I won against 3, and on the 4th challenger, after the game it says “processing” Its been stuck there for 3 days.
I have now emailed Zynga on numerous occasions regarding a huge lost bonus, I originally emailed through my phone via customer support who came back and told me to email through hirvip@zynga.com which I did but I have still not had any communication to resolve this. I play the Hit it Rich games regularly and have spent quite a lot of money buying coins so am a little peeved to not have had a response yet. The bonus I lost was 77 billion coins and I increased this by playing to 110 billion coins which then disappeared. You are quick to talk my money but not quick to answer query. It is also vey difficult to find an easy way to make contact with you.
I play words with friends but the game keeps freezing and i have to come out of it and then go back in to play then it freezes again then i have to repeat again any suggestions
I play FarmVille and I cannot send or receive any gifts. How can I get this taken care of. I have a new cash card and am afraid to use it in case I lose all my cash. Any help would be greatly appreciated.
Issue 1–I cannot connect through Facebook because it says I have another old account. However, that old username is no longer applicable to my Facebook account.
Can you please help fix that for me?
Issue 2- I cant play a user through Facebook Messenger yet can with all
others. What it says is that I cannot make moves with that match.
I need to report aggressive behavior of a player on Word with Friends. Please can someone contact me so I know who to report to? Thank you.
Tried to send this complaint but got a weird response to write more words? I’m not writing a story. So please can you fix your automated reply & not ask your customer to write more. And please I must report this player because I do not feel safe & want him to stop harrassing me. Thank you.
I need help with farmville 2, I can’t send posts or get requests. Please help
I was playing my zynga poker when several days ago it told that my acct was suspended. don’t know if that has to do with the fact that everyone I know said that it was slow and not working working properly after the most recent update and I really liked playing the game. i had over 14 million in my account…..was something I liked to do in my spare time and now am very disappointed.
I play Texas Holdem on Facebook. Last night I had over 18 million chips and this morning I wanted to play the challenges and also shootout, I found that I only had over 7 thousand in chips. Someone must have hacked into my account and stolen it. How can we investigate?
I have been playing Dream Heights on my Kindle and even made purchases. On 11/30/12 i opened the game and it started as if I was playing for the first time. I closed it out shut down my kindle and then restarted and the same thing happened. I had advanced to over 50 stories and still had monies to make other purchases. I need this issued resolved. Either restore my game or refund my money.