Head Office
Zerodha,
153/154 4th Cross Dollars Colony
J.P Nagar 4th Phase
Bangalore 560078
Customer Service
Phone: 080-47181888
Phone: 080-40402020
Email: support@zerodha.com
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About Zerodha
Zerodha is an online trading platform launched in the year 2010. The company, founded by Nithin Kamath, allows members to buy and sell financial instruments such as stocks, futures and options. The services include Equity Trading, Derivatives Trading, Currency Trading and Commodity Trading. Headquartered in Bangalore, Karnataka, the discount broking firm employs over 600 associates. Currently, it boasts of more than 250,000 users on the platform. Zerodha has offices in Hyderabad, Lucknow, Kolkata, Goa, New Delhi, Bhopal, Vijayawada, Mumbai, Chennai, Bhubaneswar, among other major cities.
A member of NSE, BSE, MCX and MCX-SX, Zerodha is popular for its low cost pricing. It’s chief products consist of Kite, Kite Connect and Coin. Kite is a cutting edge trading platform that is available in several regional languages. It has an extensive charting with over 100 indicators and 6 chart types, and serves over 5 million requests a day.The Kite Connect enables companies to develop and deploy stock trading platform. The Coin is a mutual fund platform. There is also Open Trade, that offers realtime trade updates from profitable traders and Pi, which is a desktop trading application.
Zerodha charges nothing for equity investments, but only charges for intraday trades. Funds can be transfered to Zerodha account from over 20 different partner banks. Withdrawal of cash from stocks can be done after 2 trading days. For starters, Zerodha offers a variety of resources for training. There is a Q&A forum called Tradingqn and an education portal called Varsity. For more information or queries on new account, payment, deposits, withdrawal, technical support, or others reach the Zerodha customer service.
Zerodha has utter disregard in protecting customer interests. Here is an example.
Though the trader has margin money, it sets the order type as MIS just because the previous order happens to be so. Such orders are accepted without warning or reconfirmation. Without alerting the gullible trader, such orders are simply squared off in the market at market at 3.20. The F&O orders with MIS type going in as default causes havoc and heavy losses to the customer.
When I brought this loss and stupidity of the ordering system to Zerodha system, the answer was quite insensitive, saying the system is designed so, and the customer should be aware of avoiding such death traps.
Ratings:
Brokerage – Average
Account Maintenance Fees – Below Average
Website Usability – Below Average
Customer Service – Very Poor
Overall Experience – Very Poor
I am communicating with you from few months for closing my demat account my client id is XL5090 but i am still getting system genrated email can you just close my demat account as i am not using it for trading because that was the worst day when i opened demat witb zerodha. I dont need to know anything just want that the demat of mine should be close within 5 to 7 days.
This time take it seriously and do the needful done with immediate effect as i dont want to connect with Zerodha.
Pathetic !!
Support is anyway pathetic, even the complaints and compliance team is worst. Tickets remain unanswered for weeks and weeks. Bad service and reliability.
There is a login issue in Kite. I am unable to access my account. I don’t have a pi installed in my mac. I have been calling to all known customer service numbers of Zerodha. All numbers are busy. What sort of support is this? I already placed order but now I can’t exit my placed ordered even can’t see what’s going on my placed an order. How much loss or profit I will make and if there is loss so how can stop my loss. Who is responsible for my loss if I can’t exist my placed order? Please help me about my money. No response from anybody, Feeling really bad. This is not the kind of support, I expected from an organization 10 years old.
please give me nest plus chart connection to my account, my user ID is ‘DR0820’ and give me service to trade in my account. Moreover my humble submission is that pl. provide automatic pin regeneration system in your website.
Even though previously I tried several/multiple times but I could not contact the representatives of zerodha for my trading charts problems, kindly consider the request. thanks…
why the intraday charts are not displaying along with the
Zerodha trader terminal? Moreover why are not linked with the zerodha nest trader market watch. Even though, now you have to change your attitude regarding the customers problems. Everyone saying that we could not contact the customer care center the through the customer care number. Please change towards the customers’ grievences and settle by giving direct nest plus live charts to the zerodha market watch to your traders.
Very bad way of asking people to contact zerodha, it asks zpin, which there is no way of generating if the email address is wrong and forgot the login password. There should be a way to bypass and call the customer service. Too bad
I have opened the Zerodha accoint and paid online for account opening , in further process i facing problem and net getting the process completed
I contacted Zerodha on 8750072020 but not getting proper response
request to please do needful and get the process completed ,otherwise refund my money
Service is pathetic. Tried to login with clinet code and Zpin, saying wrong input. Several time reset the z pin, still not able to contact these support people. Very bad. Lost trading opportunity
I am going to open a demat account with Zerodha. I want to add nominee there as well. Could you plz guide me in detail what exactly required for nominating a person? I meant is Witness signature required on the form while filling nomination form. What is mandatory and what not?
I am not able to contact Customer care as they are asking z pin that i dont have also not found any option to regenerate.I open also commodity account but it is yet not activated by zerodha.Need help regarding the same
I am not able to contact Customer care as they are asking some pin that i dont have also not found any option to regenerate. Need help regarding the same.
I am not able to contact Customer care as they are asking Z pin that i dont have also not found any option to regenerate. Need help regarding the same.
I am not able to contact Customer care as they are asking some pin that i dont have also not found any option to regenerate. Need help regarding the same.
Ganesh Patil
I am unable to contact customer care.I have lost my 10,000 rupees in kite zerodha software.No one is replying the phone. So now I am going to complaint police about the matter if I will not get reply from zerodha immediately. Worst trading software & worst customer care service of all broker’s in market.I really advice new beginners not to open account in zerodha.Also not to believe the trading video makers when they suggest to open account in zerodha. These people are having commission from zerodha. They all are having chain system.
My trade :
Below Scenario for Weekly Banknifty Expiry 21st June 2018
Spot Price of banknifty when entered into trade was 26562
NRML trade on 15th June 2018 and want to exit on 21st June 2018.
Sell 26000PE @ 25.00 and Sell 27000CE @ 32.00
SL Buy @ 50 order for Sell 26000PE (trigger pending)
SL Buy @ 57 order for Sell 27000CE (trigger pending)
Situation:
In case market suddenly turned bullish or bearish by 600 points
My query is as below on above situation:
1) Will my trade exit at the above mentioned stop loss order (When buyer is available)
2) Will my trade exit at the above mentioned stop loss order (When buyer is not available)
Thanks and regards,
Prafful
I am not able to contact Customer care as they are asking Z pin that i dont have also not found any option to regenerate. Need help regarding the same.
There is a login issue in Kite. I am unable to access my account. I don’t have a pi installed in my mac. I have been calling to all known customer service numbers of Zerodha. No one is picking the phone . What sort of support is this ? I just need to place an order. But no response from anybody, including the local broker from which I started the account. Feeling really bad. This is not the kind of support , I expected from an organisation 10 years old.
I am not able to contact Customer care as they are asking some pin that i dont have also not found any option to regenerate. Need help regarding the same.
I am not able to contact Customer care as they are asking some pin that i dont have also not found any option to regenerate. Need help regarding the same.
I am not able to contact Customer care as they are asking some pin that i dont have also not found any option to regenerate. Need help regarding the same.