Head Office
Vumatel
Parkhurst Johannesburg,
Guateng South Africa
Customer Service
Phone: 086 100 8862
Email: support@vumatel.co.za
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About Vumatel
Vumatel is a South African fibre optics company whose infrastructure supports speeds up to 1Gbps. Vumatel only acts as an open access fibre network as customers need to choose from a number of Internet Service Providers for packages. Customers get access to superfast Internet, can stream HD movies, connect home monitoring/security systems and much more. You can check for coverage by entering your address on the Vumatel website.
If your suburb has coverage, you will be able to enjoy the services instantly. Vumatel charges an installation fee that covers material and labour. There is an e-shop on Vumatel website where users can purchase from various internet services that support Vuma fibre. There include data and voice plans from major brands like Comtel, Vodacom, Vox, Webafrica, among others. For more information or queries on store locations, payment, refund, cancellation, technical support, or others, reach the Vumatel customer service.
Vuma has really outdone itself with the lack if customer service they have. Normally I get assisted within hours of reporting connection issues, but now it took them over 24 hours to attend to my issue. At this day and age without internet connection, you are stuck. I had to sleep with no security alarm as the house alarm needs wifi connection, my whole weekend was just a mess. I found myself shopping around for other network providers , if this issue occurs again I’m definitely jumping ship
Vuma are all talk. You can phone them on a daily basis and it takes them anything from 5 to 30 days to respond. Always have an excuse. Nothing fast about their service.