Head Office
Vumatel
Parkhurst Johannesburg,
Guateng South Africa
Customer Service
Phone: 086 100 8862
Email: support@vumatel.co.za
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About Vumatel
Vumatel is a South African fibre optics company whose infrastructure supports speeds up to 1Gbps. Vumatel only acts as an open access fibre network as customers need to choose from a number of Internet Service Providers for packages. Customers get access to superfast Internet, can stream HD movies, connect home monitoring/security systems and much more. You can check for coverage by entering your address on the Vumatel website.
If your suburb has coverage, you will be able to enjoy the services instantly. Vumatel charges an installation fee that covers material and labour. There is an e-shop on Vumatel website where users can purchase from various internet services that support Vuma fibre. There include data and voice plans from major brands like Comtel, Vodacom, Vox, Webafrica, among others. For more information or queries on store locations, payment, refund, cancellation, technical support, or others, reach the Vumatel customer service.
I’m on house number 5 ungcende street in Durban. I only use this network for 5 days and my router is totally off not coming on at all. I’m still waiting for maintenance, no maintenance is coming to fix the issue. Must I still pay or cancel this.
Very poor service. I just paid and then no connection, it’s been 5 months every time you pay there is no connection then boom a week before payment they fix your wifi.
I have moved property and it took forever for VUMATEL to come install the fibre box. Now that it is installed I am told since last week that someone will call me within 24 hours to to get me connected but I am still waiting and it has been 4 days now. All the agents at VODACOM just informs me they are logging a ticket or escalating but I am still waiting for feedback or connection. Very frustrating
I have vumatel at my house. When the network is offline you report it on WhatsApp. They repeat same thing for 5 days, they ask you same questions. They don’t fix the problem. How can you run a business like that.
I am also unhappy with Vumatel. Each month I must have a day or 2 without connection and there is no number to call to report a fault. Their WhatsApp number is of no use as well. How do you run a business without proper customer support channels.
I have a Vumatel fibre connection via ISP Accelerit. After struggling for months to get them to acknowledge frequent problems, I decided to rather switch to another ISP. I gave them the required 1 months notice on 28/2/2023 which they have failed to acknowledge. My problem is that it seems to be Vuma policy to prevent any new ISP registering a changeover until after the old ISP has released the line. I am in danger of being stuck in limbo without any connection. Surely Vuma can force the issue with their ISP.
Service extremely disappointing!!! I’ve been without internet for 5 days and counting! WhatsApp customer service is no help! I have to repeat myself constantly and still nothing has been resolved! I would not recommend anyone to sign up with Vuma until they have a proper process in place for customer service ! No number to call how is WhatsApp helping going back and forth! I feel like taking my business elsewhere
I am really unhappy with the service I am getting. You can only be contacted via whatsapp then you have to wait forever for someone to assist. I cancelled my one service with you guys in December only to find out now I have been debited twice because you never cancelled it. Now I am being told I have to wait two months for cancellation of a service I have not used since January.
I have scrolled down all the reviews about the service that you provide. It is impossible to work without Internet in this day and age. How does one get you to appreciate that customers are valuable. It is time you look in at yourselves and make serious improvement. How much longer will you keep me waiting.
Your services are very poor, been on WhatsApp for over 4hrs with no luck. Very quick to debit one’s account but failing to resolved a queue. Very disappointed.
I have had no internet since last Wednesday. Reported to my ISP. They forwarded to Vuma who have sent me a ticket number but so far absolutely no action or call to arrange for access to my property. Ticket number 1096397. It is absolutely unacceptable that we are left without internet access for so long. Impossible to call anyone at Vuma… maybe it is time to switch to OpenServe.
We’ve received a confirmation that the wifi is connected with login details but the password is incorrect. We are unable to contact you because you are currently closed. We are without internet the whole weekend. This is disappointing.
Extremely disappointed with your total lack of customer service. I have been without internet since Thursday. Webafrica is my current ISP, they tried refreshing the port but nothing. They lodged a call with Vumatel reference #118571, said a technician will call me. Have heard nothing. Tried calling your so called customer service number. All they were interested in was me placing an order, no prompt to put me through to a technician. Worst service I have ever experienced.
I will cancel my contract with Vodacom because of Vumatel. Their service is very poor i am not connected as we speak with ISP number they even make appointment i ask someone to be at home for whole day they never show up. I even suspect that this company is one of the scam the way they are oparating. One of their technician gave me attitute other day. Let me cancel this thing before it too late.
What customer service? It’s impossible to contact vumatel. My ISP is logging a new ticket everyday and nothing. Why is this the only way to communicate? It’s frustrating because I can’t do anything. Have been struggling to get fibre for a month now and I’m working from home.
Very Disappointing! We have been without WiFi for close to a month now. Our ISP (vodacom) has informed us that everything is done on their side and that we only require activation from Vumatel. We have issued several tickets and tried contacting them but to no avail. This is the worst service I’ve experienced.
Very unhappy with Vuma and VOX. A week with no internet . They close our log tickets with no communication. Extremely unhappy and annoyed.
I applied for internet 5 days ago, everything is setup on Cell C’a side. They tell me to contact Vumatel to get installation handled, but all of Vumatel’s email addresses bounce my emails back to me. They don’t answer their support number, they just leave you on hold indefinitely. I work from home and need internet to do so. I’m at a loss about how to process.
My wifi has been off since Thursday i paid for it and was told to give it 24 to 48 hours, its a week later and nothing has been resolved/activated. This is an existing account. So far all the agents told me they logging a ticket or escalating this and they stay sorry but still no feedback on why it hasnt been activated. I requested that manager contact me but doesnt want to. I need an answer as this affects my work. I have no choice but to go to social media and different platforms for answers. Very frustrating
I had my wifi installed on the 1st of February and it only worked for 2 days. From the third nothing, till now been trying to contact you but you keep referring me to a robot which doesn’t help. I’m disappointed with your service, please cancel my account.
I am so disappointed with Vuma + home connect for the poor service. Its been days without internet and they don’t seem to be serious about getting this sorted they tell me it’s active on their side meanwhile when I connect it says connected without internet. Vuma agent promised to call me back but never did and closed my ticket on their side. Home connect just seem to not care yet I’ve paid for the service I am not getting.
It’s been 3 days now without internet. It keeps saying incorrect password. I’ve sent countless emails, your service is very poor, you people are unreachable. I had to buy data for my kids to do their homework.
The agent I spoke to, I gave her my address 5 times. She told me that she picked up my address not knowing that she just chose any address just to solve the matter because she could not locate my address. Agents are pathetic, no efficiency at all.
I have been waiting for installation since December. I paid but no installation the agent kept on telling me vuma didn’t capture my payment.
I upgraded my package to 40 mbps…ever since its under 10 /10 mbps..im totally disappointed..and cant get through to their contact service.
Truly disappointing from C-Way and Vumatel.
Over a week without internet, and still no fix in sight. After repeated calls to C-Way I was told Vumatel issue.
I’m truly disappointed by your service I’m waiting for installation since Saturday. Your customer service line it’s not being answered since this morning
I moved back into my property which I rented to a tenant. Vumatel won’t give me wifi until previous tenants contract expires. We can’t do anything in this situation. I am lost. How do kids do school work most importantly.
Do you plan on getting your act together? I am dropping connection 5 times a day plus. I am paying for services that I am not receiving. I do my business from home, so my livelihood depends on stable connectivity which you are far from providing.
I just keep logging tickets and the services keep dropping. Reminds me of the days we had ADSL through Telekom, except its worse, because we cannot reach you.
I lost my easy pay number weeks ago and that made it hard for me reconnect because I couldn’t pay my wifi. I wrote, called and even emailed vuma but with no avail. I have spent my airtime trying to call their office only for my calls to be terminated before I’m helped. Remember I was not getting the wifi for free I paid and still going to be pay anytime if they can just provide me with my easypay number that’s all I need. I wish vumatel would hire dedicated employees that will take care of the hand that feeds them. I wish your customer care would help paying clients with dignity and respect.
I am very disappointed in vumatel. Since they install the fibre we have a problem and everyday I sent a mesage but no satisfaction. I also ask that they must come out to test the fibre but then they only come and test the router. Everyday then we have internet and then we don’t. I am sick and tired of that.