Virgin Trains Head Office
Virgin Rail Group Holdings,
The Battleship Building,
179 Harrow Road, London, W2 6NB
Virgin Trains Customer Service
Phone:Â 03331 031 031 (general)
Phone:Â 0344 556 5650 (customer service)
Phone:Â 08000 158 123 (JourneyCare)
Phone:Â 08000 158 123 (disabled assistance)
Email: customer.relations@virgintrains.co.uk
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About Virgin Trains
Virgin Trains is a train operator, owned jointly by Virgin and Stagecoach. Also known as West Coast Trains Limited, the company began operations in the year 1997. The long-distance passenger services on the West Coast Main Line connects important cities such as London, Birmingham, Manchester, Liverpool, Glasgow and Edinburgh. Virgin Trains operates a fleet of close to 80 Pendolino and Super Voyager trains.
Virgin Trains stops include Edinburgh, Haymarket, Glasgow Central, Motherwell, Lockerbie, Carlisle, Lancaster, Preston, Wigan North Western, Manchester Piccadilly, Stockport, Stafford, Crewe, Tamworth, Nuneaton, Rugby, Northampton, Watford Junction, London Euston, Kirkham & Wesham, Blackpool North, Liverpool Lime Street, Runcorn, Bangor, Chester, Wellington, Sandwell & Dudley, Birmingham New Street, among others.
Tickets for a journey can be reserved online on the Virgin Trains website. You can locate your seat here. Tickets can be booked using major credit or debit cards. You can print your ticket at the Fast Ticket machines located at most stations. You need to have your card and ticket collection reference to collect your ticket. If your train is delayed for 30 minutes or more, you are eligble to claim a full refund. You can make a claim on the link here.
The fare types found include Advance, Anytime, Off-Peak, Super Off-Peak and Season tickets. The Advance tickets offer discounted fares and must be booked up to 12 weeks in advance. It is non-refundable. The Anytime fare allows passengers to climb any train, any time. It is a fully refundable fare. As for Season tickets, one can get unlimited travel in both directions. There is Seven Day Season Ticket, One Month Season Ticket and One-Month-Plus Season Ticket.
If you regularly use Virgin Trains, having a National Railcard will help you save money in different ways. The types of Railcards found include 16-25 Railcard, Two Together Railcard, Seniors Railcard, Family and Friends Railcard and Disabled Persons Railcard. Speak to the customer service for more details.
As for the services found on Virgin Trains, the fleet comes equipped with WiFi. First class passengers enjoy free WiFi, besides complimentary snacks and drinks. First Class seats come with extended legroom and have plug points for using phone or laptop. Join the Traveller rewards programme to enjoy free First Class travel. There is also Nectar programme that allows members to earn points on every pound spent. For more information or queries on new reservation, refund/cancellation, Railcards, lost and found items, or others, reach the Virgin Trains customer service via phone or email.
