Head Office
UrbanClap Technologies India Pvt Ltd,
Plot 19, Sewa Towers, 5th floor,
Udyog Vihar Phase IV, Gurgaon 122015
Customer Service
Email: help@urbanclap.com
Phone: nil
______
About UrbanClap
UrbanClap is an Indian marketplace for home services launched in 2014. Founded by entrepreneurs Abhiraj Bhal, Raghav Chandra and Varun Khaitan, UrbanClap boasts a network of 100,000 service professionals. More than 3 million customers have used the services for repair, home cleaning, plumbing, and interior designing. There are close to 100 services that customers can make a booking. Currently, it serves the cities Delhi, Bangalore, Mumbai, Chennai, Hyderabad, Pune, Jaipur, Kolkata, Chandigarh, Noida and Ahmedabad. The professionals on the platform are verified and background checked. You can connect with a service expert by using the search on the homepage or by exploring the service categories.
You can look for a professional to repair home appliances, massage at home, pest control, home deep cleaning, carpet cleaning, car cleaning, laptop repair, plumbing, electrical work, assembling new furniture, photography, tax filing, event planning, and tutoring. If you need inspiration and ideas, you can explore 1000+ projects on home renovation and design. You can look for a service on the web or using the iOS or Android smartphone app. Once you get connected to a service expert, you can discuss the work and get a quote for approval.
Customers can choose the type of service needed to see a fixed pricing. You can then pick a time slot to start the work. On profiles of all professionals, you can read the reviews and know the location of the individual as well. A professional will be assigned within one hour of booking. You can sign in to your account to reschedule or cancel the booking. If you need to communicate with the service expert directly, you can do a voice call from the app. For paying for the service, you can ask the professional to send you the receipt and online payment link. Payment can be done through digital wallet, credit/debit card and net banking. In case of a cancellation, the amount will be automatically refunded within 5-7 business days.
Most services come with UrbanClap’s guarantee. Customers enjoy a 30 day service guarantee and an insurance of upto Rs 10,000 against any damages caused. Service guarantee varies from service to service. Are you a service provider? You can join the UrbanClap platform as a partner and list your services. You can instantly get connected with customers and pay to send quotes that match your interests. Partners also get access to business tools for invoicing and payment. For more information or queries on registration, payment, cancellation, refund, career, or others, reach the UrbanClap support.
