Head Office
Ultimate Guitar USA LLC
268 Bush Street, Suite 3044
San Francisco, CA 94104
Customer Service
Email: support-ugpro@ultimate-guitar.com (Pro support)
Email: support.android@ultimate-guitar.com
Email: advertising@ultimate-guitar.com
Phone: nil
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About Ultimate Guitar
Ultimate Guitar is an extremely popular website in the guitar community. Available on web, Android and iOS, the platform claims to offer the world’s largest catalog of bass, guitar and Ukulele tabs, chords and lyrics. There are more than 1.4 million chords and tabs referred by both beginners and professionals playing guitar. Founded in 1998, Ultimate Guitar claims it has more than 10 million registered users that browse tabs, contribute to chords and take part in discussions.
Users can search for any song by inputting a keyword on the website. Further, one can play 15,000+ popular songs in their original sound with Tonebridge Guitar Effects. Other features include offline access to favorite tabs, left-handed mode, tab collections and favorite tabs in playlists. Users can edit chords, lyrics or change tabs to fit their requirements with Personal tabs. Chord contributors must ensure the tabs are written in compliance with the tablature guide. Most tabs are approved and accepted within 48 hours. The approval is taken care by administrators, authors and moderators.
While the free account gives access to all the core features, users can upgrade to a Pro account to play songs note by note or jam with over 7,000 HQ tabs that include synchronised lyrics. Pro users can transpose songs to a tone of their choice and set the right tempo with metronome. There is also a built-in guitar tuner and users can choose autoscroll to avoid distractions. Pro users dont see any ads and further can share, print and export songs. A Pro subscription can be purchased with major credit cards. You can also start a free trial before choosing a subscription.
On the homepage, users can explore tabs by genres like country, electronic, folk, religious, contemporary or blues. Further explore by acoustic or non-acoustic, ones with capo, tuning, the key or instrument. On the song’s tab page, you have the option to add to playlist or make it favorite. The page shows the tuning, key, author, lyrics, along with the chords on top. You can further increase the font size or choose to transpose. The chords even has a popup to show how to hold the same on guitar. When creating personal tab, users can choose the preferred capo, key and tuning. If you need to know what is trending, explore the Top 100 section. You can sort Top 100 Tabs by hits, by rating, or other parameters.
Visit the Support section of the website for queries on registration, lost password, upgrading to Pro, refund, cancellation, submitting of chords or other queries. You can also reach the Ultimate Guitar customer service through email or phone.
I’ve been with them for several years. I paid for them in January and now they’re telling me they want more money. I went to try and contact them have no 1-800 number anymore. Again I paid in January and they’re telling me that I owe them more money. SO FREAKING SAD!!!!
I have been a subscriber to Ultimate Guitar for some time. All of a sudden all of the listed chord shapes are showing as a mirror image – ie back to front on the fret board and I don’t know how to fix it.
Why did you change guitar lyrics and Chords positions (format…). Lyrics from bottom of page..too short….before lyrics go up and chords disappear that’s ok…the problem is if you have three rolls of chords..your lyrics coming up are too short to read…because the chords don’t move up and away… please put it back the way it was.
On my tab section the alphabet locator bar bar on the right side of the screen is not responding responding. To go from one song to another I have to manually scroll down.. Is there any way to correct this??
I’m having a problem.I recently purchased the one year prescription to ultimate guitar pro. Shortly after my phone was stolen now its showing my account under Josh Marcum name instead of mine.I know Josh but his name shouldn’t be on my account. How can we straighten this out?
It is very difficult to read your new color change graphics on cord signatures. I use ultimate guitar almost daily but find it difficult to read since you changed these colors. Stop fixing things that aren’t broke.
I would like to have you discontinue my service. You people are charging me $5.99 a month and I have not used this service for over 8 months.
Please drop me and confirm on my email. Thanks David.
Why is there no telephone number to call for support? Just today the print button on the tabs does not operate with my printer. I have been using it with no problem for several weeks now but today it does not work with either browser Safari or Firefox. I can just print from the browser but that prints unwanted