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Contact of Travelodge UK customer service (phone, email)

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Contact Travelodge UK: Find below customer service details of Travelodge Hotels, UK, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Travelodge Hotels Ltd
Sleepy Hollow,
Aylesbury Road,
Thame, Oxfordshire,
UK, OX9 3AT

Customer Service
Phone: 08719 84 84 84
Email: [email protected] (group booking)
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About Travelodge UK
Travelodge is a budget hotel chain that began in the UK in 1985. The brand is headquartered at Thame, England and has properties spread across UK, Ireland and Spain. Operating officially as Travelodge Hotels Ltd, the hotel chain boasts of more than 560 properties across the country, making it UK’s largest independent hotel brand. The properties can be located in major cities like London, Manchester, Belfast, Birmingham, Dublin, Madrid and Barcelona. You can find them centrally located as well as around holiday destinations.

The 40,000 Travelodge rooms are upgraded with upholstered luxury beds, besides new reading lights, larger desk area and elegant bathrooms. And the new SuperRoom option offers in-room coffee machine, large LED television, comfy chair, adjustable shower, iron and other added comforts. A Travelodge hotel can be located using the search tool on the homepage. You can search a hotel by place, postcode or hotel name. In addition to that, you can explore hotels by Destinations tab. The Deals tab lists properties that offer great value. Standard rooms also have got an upgrade with contemporary decor and additional features, all under the Travelodge Plus branding.

The room prices are set dynamically according to the demand. Look for ‘saver rate’ rooms for economical rooms. The server rate rooms are non-refundable. Guest also enjoy convenient early check in and late check out services. The hotels also offer unlimited breakfast for reasonable price. Unlimited breakfast is only available where restaurants are located inside the hotels. Booking of hotels can be made using Visa, MasterCard and other credit cards. A confirmation email with booking details will be sent to email on payment. Note that customers can check-in to hotel any time after 3pm. Early check-in is allowed for a small fee.

Guests who have an existing reservation can sign in to their account any time to view, edit or cancel booking. Flexible bookings can be cancelled before 12pm for a full refund, while save and sale bookings do not quality for a refund. If you frequently travel for business purposes, join Travelodge Business to receive dedicated support team, track company expenditure and get interest free credit with business card. Business guests can pre-pay for all expenses. Also, members get guaranteed 5% off all flexible rate bookings. For more information or queries on payment, refund, cancellation, career/jobs, or others, reach the Travelodge UK support.

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5 Comments

  1. A lot of writing, pages and pages of information but, try and speak to someone is a waste of time. They advertise discounts but, when you try and book and claim, not available. A lot of advertisement but no substance.

  2. Morning, just quick praise for Kettering, Thrapston, Travel Lodge, been with them for quite a number of weeks now, members of staff I have dealt with, Anne and John,” OUTSTANDING”, they should be both forward to employees of the month awards, if you have a scheme or rewards in place. Incentives and rewards boost morale and work ethics. As for Anne and John, they would run more than the extra mile for all quests.

  3. I have been staying in travel lodges since January this year, on a weekly basis, at Chieveley, Thame, Thrapston, and Rushton. I have always received good service, as well as invoices and confirmation of bookings. except once. I contacted customer care to request an invoice to be Emailed to myself, as I spoke to a member of your team, he said this could not be done and said it would have to be done off of my phone, as he tried to explain how to do it, the advice was just putting me onto booking further dates, which I didn’t require, after approximitly15 minutes, he suddenly replied, “Look, you are wasting my time.” and abruptly hung up. not very professional I would say. About an hour later, guess what, an invoice came through, which I was told could not be done. Because of no proof of Emails, I have had to ring directly to the lodge I’m staying with for confirmation, as I didn’t want to turn up and find I have no reservation, even though money has been taken from my bank account.

  4. You contacted me recently following my complaint about the cleanliness of the room at Warminster Travelodge. I was asked to register, which I did, before you could address my complaint. I registered last month and I am still waiting for someone to address my complaint. Should I raise another one? Very sloppy afterservice customer care I must say. Email me only please.

  5. Christine Strangwood Reply

    We have recently stayed at a trace lodge and were underwhelmed by the experience. We arrived at 12 md to be told that check in was 3 pm, this would have meant leaving our stuff in the car till 9.30 in the evening , but we could pay £10 and check in immediately, which we do, we did not get offered £10 back when we left at 6 in the morning.
    The room was dark, lighting poor, no drawers , I bath towel, hand towel and no bath mat.
    Because we didn’t want the room cleaned Coffee and tea were not replenished. Room was hot and stuffy overnight, opening the window was not an option as near railway station and busy road, no air conditioning.
    No make up mirror, hairdryer had gone obtained from reception.
    Bed was not comfortable and pillows were foam and added to he discomfort.
    Door to our corridor that should have to be open with the keycard, just opened. Not secure.
    I thought that rather than put this on TripAdvisor you may want to look into these issues as I am sure this is not your only hotel that has theses problem.
    Sorry but we will not be using you again.

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