Head Office
Tokyo Metro Co Ltd
3-19-6, Higashi-ueno,
Taito-ku, Tokyo, Japan
Customer Service
Phone: 0120-104106 (general)
Phone: 03-5227-5741 (lost & found)
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About Tokyo Metro
Tokyo Metro is a rail mass transit system that began operations in 1941. Transporting nearly 7 million travellers each day, Tokyo Metro operates on 9 lines that connects to over 179 stations. Whether travelling to airport or to a popular tourist spot, the subway offers a viable transportation alternative. Free wifi is available at most Tokyo Metro stations.
The metro lines consist of Ginza Line, Marunouchi Line, Hibiya Line, Tozai Line, Chiyoda Line, Yurakucho Line, Hanzomon Line, Namboku Line and Fukutoshin Line. Commuters can visit the website to see route map, get fare or station information.
Tickets can be bought at the vending machines at Tokyo Metro stations. Tickets are available in a variety of denominations. The fares depend on the distance. Commuters can claim a refund on tickets that have not been used. There are also Coupon Tickets that come with discounts but with certain restrictions on its usage. Use the PASMO prepaid transportation card to reload tickets. The recharge card can be used not only on Tokyo Metro subways but also on most trains and buses across Japan.
Look for railway passes that offer good savings. Student Railway Pass, Commuter Railway Pass and Tokyo Metro All-line Pass can be purchased at any of the stations. For more information or queries on tickets, payment, refund, cancellation, lost and found items, parking, or others, reach the Tokyo Metro customer service.
