Tiket Head Office
Jalan Kawi No.45,
Setiabudi, Kuningan
Jakarta Selatan 12980
Tiket Customer Service
Phone: 021 2963 3600,
Email:Â cs@tiket.com
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About Tiket
Tiket is Indonesia’s leading travel booking website launched in the year 2010. Tiket offers low fare flights, hotels, car rental and holidays. The website helps travellers connect over 6,000 local and international routes and over 90,000 hotels around the world. Tiket is the official partner of Tigerair, AirAsia, Jetstar, Kalstar, Kagum Hotels, Ibis Suites, Mercure Hotels, Lion Air, Best Western, Citilink and Garuda Indonesia.
Guests can use the advanced journey planner on the website to book a flight, hotel, train or car rental. The flight search results provide the airlines connecting to the preferred destination, best price, schedule, among other details. As for hotel, you can search a property by name or location. Further, filter your preferred hotel by star rating, location or facilities such as parking, WiFi, gym, pool and restaurant.
With regard to trains, guests can search from more than 200 stations, select desired seat and even book on tablet or smartphone. The car rental partners include Bastian, Duta Rental, Express, Europcar and Sabila Transport.
Payment for booking can be done using Visa, MasterCard, ATM transfer and Internet banking. After successful payment, you will receive an e-ticket with confirmation. Read the cancellation and refund policies of a flight or hotel before payment. Cancellation for train can be done two hours before departure. For changes to flight itinerary, contact Tiket’s round-the-clock customer service. The cancellation and refund amount will be decided by the independent airline. Generally, most refund process takes up to 30 to 90 working days.
Do you use Tiket’s products and services often? Register for Tix Point to make the best out of your hotel, flight or car rental. Through Tix Point, members can earn and redeem points on every booking. The points stay in your account for future use for upto 1 year. To register or check your points click here. For more information or queries on new reservation, refund, cancellation, baggage or others, reach the Tiket customer service via phone or email.
