Head Office
Steve Madden Ltd
52-16 Barnett Avenue,
Long Island City,
New York 11104
Customer Service
Phone: 1-888-SMADDEN
Phone: 1-888-762-3336
Phone: 1-877-940-9480 (Canada)
Phone: 703-637-0022 (other countries)
Email: info@stevemaddendirect.com
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About Steve Madden
Steve Madden is a popular American footwear brand founded in 1990 and operating from its headquarters at Long Island City, New York. The company designs and manufactures shoes and accessories for men, women and kids. Products are marketed under various brands that include Dolce Vita, Betsey Johnson, Report, Big Buddha, Brian Atwood, Cejon, Blondon and Mad Love. It also holds the license for selling products of Kate Spade, Superga, Anne Klein and Avec Les Filles. Steve Madden’s products are sold at department stores, retail outlets, specialty stores and even e-commerce channels. It’s key markets include US, Canada and Mexico. Other markets where it has joint ventures include Austria, France, Germany, Ireland, Russia, India and the Middle East. The brand’s reach extends more than 80 countries.
To locate a Steve Madden store nearest to your address, you can use the store locator on the website. You can also purchase on the official e-store. Product categories found include sandals, heels, sneakers, flats, boots, clutches, backpacks, belt bags, totes, socks, sunglasses, belt bags, hats, phone cases, jewelry and shoe cases. There is a Sale and Clearance section if you are looking for hot bargains.
Products on SteveMadden.com can be filtered by color, size, price and other parameters. On each product page, you can see detailed description, read reviews and know details on shipping and returns. Purchases can be made using Visa, MasterCard, American Express and Discover cards. Shipping options are revealed during checkout. The standard shipping takes 3 to 7 business days. You can opt for two day or next day shipping for faster delivery.
The official e-store currently only ships to all states within the United States. After receiving your product, if you are not happy with the quality or size, you can exchange or return the item. Request for return must be made within 30 days of receiving the item. If you are a regular shopper, you can register for the SM Pass loyalty program to earn reward points on purchase. The points can be redeemed for exclusive merchandise on the website. For more information or queries on payment, refund, cancellation, shipping, or others, reach the Steve Madden support.
