Stagecoach Bus Head Office
Stagecoach Group Plc,
10 Dunkeld Road, Perth,
PH1 5TW Scotland
Stagecoach Bus Customer Service
Phone:ย 0871 834 0010 (paper tickets)
Phone:ย 0345 810 1000 (StagecoachSmart tickets)
Regional Contacts
Cumbria & North Lancashire: 01228 597222
East: 01223 433 250
Midlands: 0345 605 0 605
East Scotland: 01592 645680
Greater Manchester: 0161 273 3377
Merseyside & South Lancashire: 0151 330 6200
Midlands: 01604 67 60 60
North East: 0191 566 0231
North Scotland: 01463 233371
Oxfordshire: 01865 772250
South: 0345 121 0190
South East: 03456 00 22 99
South Wales: 01633 485118
South West: 01392 42 77 11
West: 01452 418630
Yorkshire: 01226 202555
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About Stagecoach Bus
Stagecoach is a leading bus operator in the UK, serving over 3 million passengers each day. Stagecoach operates a fleet of 7,200 buses and coaches. It makes about 699m journeys a year. The Perth-based company is part of Stagecoach Group and employs 20,000 people. The company presently has about 100 major UK bus depots. According to Transport Focus March 2015, Stagecoach Bus had a 99.5% reliability.
Areas served by Stagecoach in the UK include Cumbria and North Lancashire, East, East Midlands, East Scotland, Greater Manchester, Merseyside and South Lancashire, Midlands, North East, North Scotland, Oxfordshire, South, South East, South Wales, South West, West, West Scotland and Yorkshire. You can plan your journey by viewing the timetables available online. Simply input your street, town or postcode to find the schedule and nearest stop.
Stagecoach bus tickets can be purchased online using Worldpay, Visa, Maestro and MasterCard. Some of the popular tickets are Megarider, Unirider and Dayrider. The Megarider tickets offer unlimited travel on Stagecoach buses in your chosen zone. Unirider tickets are designed mainly for students. The Dayrider tickets allows you to make as many journeys as you like for one day. Tickets bought online can be managed from your account here. Stagecoach Smart tickets can be cancelled on the website or by calling the customer service
Purchases of multiple tickets can be loaded on a Stagecoach Smart card. The same can be activated by tapping your card against the card reader on any bus. The card can also be used by your friends and family.ย For the disabled travellers, note that wheelchair and mobility scooters can be carried on low floor buses. Many of the buses also offer free Wi-Fi at all times. On long distance services, Stagecoach allows large bags and suitcases up to a maximum weight of 20kg.
For more information or queries on tickets, payment, refund/cancellation, Stagecoach Smart card, lost and found items, or others, reach the Stagecoach Bus customer service via phone or email.
On 23/12/22 I was at the Leicester row bus stop for bus 48c to Nuneaton. The electronic time board indicated the bus was due for 4.33pm every 10 minutes there was update for bus 48C arrival,(4.44, 4.53, 5.03, 5.13pm) but none of the buses came around till 4.2ish (honestly lost the exact time). I was stuck because i already got an all day pass for bus 48C and believed the board won’t lie. The person in charge of bus 48C should please help because this happens almost everyday. Wish we are allowed to use the bus pass on any bus like they do in London.
Me and two other passengers were waiting for the 442 bus from Bexleyheath to North Greenwich at artillery place woolwich for 7mins and he just drove past us when we were waving at him. It was due at 23.22 on Friday 8 of September 2022. I just finished work and was feeling tired and wasn’t feeling well. That sort of person should not be driving a public service. There was another bus in front of him that stopped at the same bus stop. And without looking he just swerved past the bus that pulled up at the bus stop. So annoying.
I was waiting for the 48 ‘bus from Wellingborough to Irthlingborough due at 17:40 on the 30th of July 2022. It never turned up. I was forced to fin alternative transport home, there were no taxis at the town centre and none at the railway station. I was forced to walk home, which is a long way and took me over an hour to walk, much of it had no pedestrian walk way and was quite dangerous! I am 66 years old and shouldn’t be expected to do this! Stagecoach has failed very badly!
A very very rude driver told us we were on the wrong bus and told us to get off and get on the one that was coming next. Our journey was from Paignton to Torquay, bus number 12. We have caught it many times. So we had to wait for the next bus. So we got on the next number 12. What a silly disrespectful person. People like him shouldn’t be in a job.
I understand you think your bus company is the best.Not so.The buses from Glasgow to Ayr are rarely on time.Today even though I had a train to catch in Glasgow your Ayr company could not provide a driver for the 3.40 bus.What Alec down and how inefficient.
I have noticed recently that the windows marked ‘must be open’ are constantly closed. May I suggest that all drivers when entering the bus, check and/or open these very important windows. I have noted on many occasions that drivers do not perform this vital task. I appreciate that a minority of the public may close them, but again I have never seen this happen whilst I travel on the buses.
Dear Stagecoachbus
NEW FOLKESTONE TIMETABLES
I refer to changes in bus timetables for buses 71 and 16 in Folkestone, Kent, which started on 3 June 2018.
Where I live, each bus covers exactly the same route into and out of the centre of town.
Previously each bus ran four times an hour, but now just three times an hour, a reduction of eight to six per hour. However, my complaint is about the timing of those six buses. Whereas previously the buses were conveniently spaced out so that there was a bus every few minutes, now these buses are timetabled just TWO MINUTES apart, and with delays very often arrive one behind the other. Therefore, IN EFFECT, it is as if there is only one bus at those times. So, now IN EFFECT there is a bus only approximately every 20 minutes, A 50% OR SO DETERIORATION IN SERVICE.
The people of Folkestone are therefore being poorly served following the changes you have made, and I request that you adjust the timetables so that we get a far better service.
I noticed today that the buses approaching Folkestone from the other side of town are timetabled exactly ten minutes apart, so I know you can achieve that.
I hope you will do for us on the east side of Folkestone what you have done for those on the west side – to timetable the buses approximately ten minutes apart.
Yours faithfully,
N Lafferty
I was overcharged on the Gold Bus 9.10am service from Plymouth to Ivybridge. I have a senior bus pass and was charged adult fare even though I showed the bus driver my card. When I queried the fare at Ivybridge he told me I’d asked for a single to Ivybridge. I reminded him of the conversation at Plymouth. He was so busy talking to his friend who was standing in the bus doorway that he wasn’t concentrating when I showed him my card and charged full fare. They were discussing the football and making arrangements to meet up on Saturday which is the bus driver’s day off. In fact he told his friend he has this weekend off. The bus left a few minutes late because they were finalising details of meeting up on Saturday. I had an appointment in Torquay so was paying fare as far as Ivybridge and using the senior bus card from Ivybridge to Torquay which I’ve done before and other seniors do. I told the bus driver that I was taking it up with stagecoach. He laughed. He knows Stagecoach won’t do anything and it’s his word against mine. He’s been driving the bus for years. However, I’m not happy that I was overcharged and although nothing will be done I am lodging a complaint because some drivers are a law unto themselves because they’ve been with stagecoach for so many years and should be reminded of fares and conditions etc.
Could you please tell me if I can still purchase a group ticket to travel from Corby to Kettering, how much it would be and the terms and conditions of using said ticket
Many thanks