Head Office
1 Fusionopolis Place,
#17-10, Galaxis, Singapore 138522
Customer Service
Phone: 02 880 5200
Email: support@shopee.ph
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About Shopee Philippines
Shopee is a leading South East Asian ecommerce platform founded in 2015. Philippines is one of its key markets, besides Singapore and Malaysia. The company’s app for iOS and Android makes it convenient for shoppers to purchase from a wide array of goods. The website also allows shopping, besides signing up for deals and notifications. Shoppers can search for brands, products and shops using the search tool. The various categories to explore include apparel, smartphones, computers, audio accessories, cameras, games, shoes, fashion accessories, cosmetics, toys, furniture, kitchenware, mobile accessories, bags, travel accessories, bags, among others.
The homepage shows the popular products, besides the top discounts and flash deals. Shopee Philippines runs special promotions regularly that are sent via email. While shopping on the website, shoppers can filter products by brand, color ,feature and other parameters. To get quality products from top brands, shoppers can explore the Shopee Mall. Payment for purchases on Shopee.ph can be made using debit/credit card, cash on delivery, bank transfer and Shopee Wallet. All orders are protected under Shopee Guarantee. The feature protects buyers and sellers against fraudulent transactions. Shopee withholds payment to seller until buyer confirms order.
Shopee uses leading logistics to ship products. The delivery options are revealed during checkout. You can opt from both standard and express delivery. The refund will be released once seller confirms receipt of returned products. If there is a dispute, Shopee mediates between buyers and sellers. Are you a business owner or manufacturer? Register on the Shopee Philippines platform to create your own e-shop. Once registered, you can start listing products, track payments and manage inventory. For more information or queries on payment, refund, cancellation, or others, reach the Shopee Philippines support.
Dear Sir/Maam,
Greetings of Peace!!!
I ordered fisher price infant to toddler rocking chair costing 488 last Nov. 11, 2019 but until now i havent received the product yet. I wonder why when i checked the status its already completed. Im so shocked. How come the product was complety delivered but in reality its not. I checked the rating of the seller and it seems that all the customers experienced the same with me. Please give attention to this and take legal action about this because your shop is now a way of scammers to victimize customers. I want a refund for my order that it wasnt delivered. By the way the username of that seller is pafangz.ph. Thank you and more power!!!!
Can someone contact m on my email. I made a purchase but it was not delivered. I feel there has been a fraud, I am unable to get help. Your customer contact now unreachable.
I already paid my order because it is not COD, but until now I didn’t received my item and sad to say it is in the completed portion already. Please pay attention or investigate this shop if it is legit or scam for the sake of others. Thank you
My staff ordered a Lenovo Battery L16L2PB2 for my ideaPad. It’s not charging. How do i return this? My staff has been chatting with your customer service agent but doesn’t get a decent reply at all. Hope for a reply. Thank you.