Head Office
13520 California Street, #250
Omaha NE 68154
United States
Customer Service
Phone: 1-877-582-9297
Email: sales@secureboxoffice.com
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About Secure Box Office
Secure Box Office is a US-based ticket provider. The privately owned company specializes in resale of event tickets across US and Canada. It claims to be the ticket provider for over 1,000 venues. Buyers are assured that all tickets will be legitimate and will arrive in time. They will also get a refund if an event is rescheduled or canceled. Secure Box Office claims it offers tickets at hard to find prices, with many coming through the network of ticket providers.
Buyers will find tickets for concerts, sports and theatre events. There are specific sections of same on the website allowing buyers to choose by their favourite band or event. The ticket marketplace shows the sections, rows, quantity and the cost of same. There is an interactive seat chart showing the rows, seats and the stage as well. If you are a sports lover, you will find tickets for MLB, NFL, NBA, NHL, tennis, golf, racing and soccer.
Orders are shipped within 3 business days. Tickets are shipped using UPS. If an event is cancelled, you will get a refund of the ticket price and it also includes service fees. Tickets can be purchased on the website or through phone. If purchasing online, you can use a Visa, MasterCard, Discover and PayPal. Buyers will get a confirmation email with tracking number. Note that a refund is only provided for cancelled events. Otherwise all sales remain final. And those tickets that qualify for refund, must be returned within 10 days. For more information or queries on payment, refund, cancellation, lost items or others, reach the Secure Box Office support.
4/4/19-Went online to purchase tickets to Alice Cooper. Selected $82.00 seats, noticed it was “mobile” tickets. Found some for $ 91.00 that would be emailed. I don’t carry my phone to concerts, so I paid more to get the emailed tickets. 1. Received an email stating to print PDF, then one minute later, received an email not to print tickets and said it must be mobile. 2. I sent email to support@scureboxoffice.com to discuss as listed on email and that came back undeliveralbe. Got online and chatted with Jan who could not assist me and asked for a supervisor. 3. She gave me 877-582-9297 and said a supervisor was on duty at this number. Called and cannot get a live person in directory. Called again on 4/5/19 same thing. 4/5/19 went online and submitted comment to customer service to contact me regarding these issues and my concerns. 4/8/19 still no response and now making a “final” attempt to contact customer service online as 877 number is automated and cannot get a live person. Will cancel credit card transaction if they do not contact me today. Order #26456390