Head Office
Samsung Malaysia Electronics Sdn Bhd
Suite E-09-01, East Wing, ICON Jalan Tun Razak,
No.1, Jalan 1/68F
Kuala Lumpur, Malaysia
Customer Service
Phone: 1 800 22 8899 (smartphones)
Phone: 1 800 88 9999 (other products)
Phone: +603-7713 7420 (oerseas calls)
Email: myenquiries@samsung.com
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About Samsung Malaysia
Samsung is a South Korean diversified tech company with operations worldwide. Founded in 1969, Samsung today manages its operations through more than 200 subsidiaries. In Malaysia, the brand’s businesses are operated by Samsung Malaysia Electronics (SME) Sdn. Bhd. Headquartered in Kuala Lumpur, the company began operations in the country in 2003. It’s product line includes televisions, monitors, refrigerators, washing machines, smartphones and tablets.
You can locate a Samsung store nearest to your address in Malaysia using the search tool on the website. You can search by postcode or address. The website also has specific product pages for shoppers to get information on the products sold in the market. There is a Featured section to look for some of the top selling products. Under smartphones, you have a range of series that include Galaxy S series, Galaxy Note, J7, A series, among others. You can see the specifics, color options and the locations from where products can be purchased. Under tablets, you will find the Galaxy Tab S and Galaxy Tab A series. As for wearables, you will find fitness trackers, smartwatches, Gear VR and Gear 360 camera. Other products include QLED TVs, UDH TVs, Soundbar, Home Entertainment System, and appliances like refrigerators, cooking appliances, washing machines, air conditioners and vacuum cleaners.
If you have already purchased a Samsung product, you can register same on the website to keep track of purchase, warranty and service center. You can download drivers and manuals for your product through the Support page. On the Samsung website you also can find a service center by postcode and address. For more information or queries on payment, refund, cancellation, warranty, manuals, repair/service center, or others, reach the Samsung Malaysia customer service.
Disappointing Samsung after Sales Service
Product: POWERbot-E VR5000
Delivered New on 4/5/21
We wish to bring to Samsung’s attention that we are very dissatisfied and disappointed with Samsung’s after Sales service.
Our report reference no is 2306883149
The product, Powerbot- E was delivered to us on 4th May 2021
Since taking delivery we tried connecting Samsung to an App on my handphone but since day one we were not able to. Contacted via Samsung Online chat and asked them to called me back regarding this problem but no response.
We contacted Samsung customer service on 12th May 2021 and informed them. We were attended to by Ms Shafikah. We were promised Samsung will get back to us within one week but they never did. We contacted again on 19th May 2021 and again they informed us that they don’t have a proper answer to my request on my product and asked us to wait for their call. But they never contacted us.
We again remined them on 21st May 2021 this time they said my case is being reviewed by the management team. And we are still waiting. Its been 4 days.