Head Office
ATAC
Azienda per la mobilità –
Via Prenestina, 45 – 00176 Roma
Customer Service
Phone: +39 06-46951
Phone: +39 06-57-003
Email: protocollo@cert.atac.roma.it
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About Rome Metro
Rome Metro is a mass transit system that began operations in 1955. It operates 3 lines connecting to 73 stations across Rome, Italy. The three lines are named A (Battistini – Anagnina), B (Rebibbia / Jonio – Laurentina) and C (Lodi – Monte Compatri-Pantano). Lines A and B intersect at the Rome Termini Station. Locally popular as Metropolitana di Roma, the metro is operated by ATAC. The public transport operator also operates the lines Roma – Lido, Roma – Giardinetti and the Roma–Civitacastellana–Viterbo line.
Roma Metro offers a range of tickets with different features. You have single fare tickets, two day tickets, weekly tickets as well as monthly tickets. Frequent communters have monthly as well as annual passes that offer massive savings. There are special travel cards for students and senior citizens. The tickets can be used on buses, trams as well as trolleybuses. Tickets can be purchased at ATAC ticket offices, authorised outlets and through vending machines. Tickets can also be purchased on the website using credit cards and Net Banking.
If you are new to the Rome metro system, use the route planner on the website to plan your journey, see fares and schedule. For more information or queries on tickets, payment, refund, parking, lost and found items, or others, reach the Rome Metro customer service.
I have to warn you to buy a multi-ride – or a 72h ticket it is possible that the Ticket Vending Machine (TVM) will not return you the ticket although it is still valid.
It happened to me and I tried to talk to the Station Master but it was very difficult because they only speak Italian. Finally, I received a form that I had to fill out and sent to the ATAC Company (which is the Transport Company Rome) to reclaim the cost for the 72h ticket. The ATAC confirmed that they will refund the cost for the ticket which I didn’t get back by the TVM. Several times I wrote to ATAC and asked to transfer the amount to my bank A/c. Until now I never received the money.
Hi, I wanted to say thank you to the wonderful staff at the Colosseum metro who helped my mother when she collapsed there on Tuesday 29th August. There was a lovely lady, a cleaner I think, who got sugar water for my mother and gave her a cold damp cloth to help her cool down. There were two amazing men who asked if she needed a doctor and one of them arranged a taxi for us. My mother is 91 years old and wanted to see Rome again. She was very distressed when she became overcome by the heat and has asked me to contact you to express her thanks for the kindness and care shown by your staff. We arrived home safely and she is already planning her next trip! From both of us I want to say a huge thank you. You were amazing and so kind. Please pass our appreciation to those lovely people who took the time to help us.
To whom it may concern,
I am writing regarding issues we had while making our journey from Sydney to Amsterdam with Garuda Indonesia.
Date 20/7/2016
Firstly we flew from Sydney to Bali on flight garuda indonesia 715 @10.25am 20/7/2015.
Our flight was late taking off therefore, sat on the runway for over 1hour. We arrived at our hotelwith no luggage. We we told we would receive our luggage the following day but did not receive for 3days. We finally received our luggage at midnight. It was disgrace how first 3days spent with no luggage no clothes and promised it everyday from your airline, not good enough.
We continued our journey from Bali to Jakarta flight garuda indonesia 421 @7.55pm. We got got a conncting fight from Jakarta to amsteedam flight 88 @10.30pm. Our flight was delayed from Jakarta to Amsterdam by 2 hours.
We had a connecting flight from Amsterdam to Dublin catch and therefore missed that. We had plans for our families to stay in a hotel in Dublin and had to cancel and lost out on a lot of money. This was a major inconvenience to us and our families who had to book days off work in advance. This as you can imagine was very upsetting. Us and our families don’t have a lot of money so we we absolutely devastated.
We arrived in Amsterdam at 10.30am 30/7/2016. We were handed 2 voucher to attend a lounge while waiting for connecting flight which was not until 5.30pm (7hours) later. We went to garuda help desk and no one was there for help. We walked about with 5 bags of luggage with nobody to help us check in. This is a disgrace after a long flight. This is unacceptable as 2 paying customers to be treated like this. I dont think its acceptable. We were tired and couldn’t get a shower because of lack of help. We are very unhappy with all of this. Firstly with 3 days of our holiday with the baggage and secondly the way we were treated when we missed our connecting flight. We are unhappy customers.
Can you please get back to me regarding this matter.
Regards,
Ciara Roche