Head Office
B-20-1, Level 20,
Menara UOA Bangsar,
No. 5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

Customer Service
Phone: +603 7885 2585
Phone: +603-2299 1999 / 2287 5959
Email: suggest@rapidkl.com.my
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About Rapid Rail (Rapid KL)
rapid kl metro customer serviceRapid Rail is a light metro rail system in Malaysia that began operations in 1996. It currently operates 4 lines, with another 4 in the pipeline. The rapid transit system transports over half a million commuters each day, connecting to over 80 stations. The Rapid Rail brings together the independent lines Kelana Jaya Line, Ampang Line and the KL Monorail Line. The metro operates from 6am in the morning to 12 midnight (weekdays).

Line 1 runs from Ampang/Sri Petaling to Sentul Timur; Line 2 runs from from Kelana Jaya to Gombak; Line 3 (KL Monorail) is an intracity transit system that connects destinations within Kuala Lumpur. The Kuala Lumpur Airport is easily accessible through KLIA Express, which begins at central train station, KL Sentral. Trains run every 15 to 20 minutes.

Coming to fares, Rapid Rail offers single journey tickets as well as weekly and monthly cards. The MyRapid Smart weekly and monthly cards offers massive savings for frequent travellers. There are also discounted fares for students and senior citizens. The MyRapid Smart Card can be used for RapidKL LRT, Monorail, BRT and Bus. It can also be used to pay parking fees.

Tickets can be purchased at authorised retail outlets, through vending machines and manned stations. Use the Journey Planner on the website to plan a journey, see fares and schedule. For more information or queries on tickets, payment, refund, parking, lost and found items, or others, reach the Rapid KL Metro customer service.

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Last Update: September 18, 2024