Head Office
Rakuten, Inc
Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku,
Tokyo, 158-0094, Japan
Phone: +81-50-5581-6910
Customer Service
Phone: 1-800-800-0800 (US)
Email: support@customersupport.rakuten.com
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About Rakuten
Rakuten is a Japanese ecommerce company founded by Hiroshi Mikitani in 1997. Headquartered at Setagaya, Tokyo, Rakuten operates in 29 countries and employs more than 14,500. It’s subsidiaries consist of Ebates, Rakuten Kobo, Rakuten OverDrive, Rakuten Viber and Rakuten Viki. Besides Japan, Rakuten’s other markets include France, Germany, Brazil, Taiwan, Singapore, China, Canada, US and the UK. There are more than 70 businesses across the globe spanning ecommerce, digital content and fintech. Rakuten Group claims it’s services have more than 1.2 bn members.
On the Rakuten website, shoppers can find a wide array of products spread across a number of categories. The platform boasts of more than 18 million products. It serves more than 20 million customers. On the homepage, shoppers can search products by keywords or categories. The departments you will find include smartphones, cameras, computers, audio accessories, televisions, clothing, fashion accessories, shoes, cosmetics, sporting goods, fitness products, backpacks, bags, toys, pet supplies, books, automotive parts and office supplies.
On each product page, you will find detailed description, high quality pictures and specifications. You can see the seller and even contact the seller if you have any queries. If you need to keep track of the hot items, you can see the trending and featured products on the homepage. There is a Deals page for top bargains. Purchases on the website can be made using Visa, MasterCard, Discover and American Express cards. Shipping options are revealed during checkout. Standard shipping can take 3-10 business days. You can expedite for next day or same day delivery. Currently, Rakuten.com sellers only ship within the US. There are separate ecommerce websites for those from Japan, France Spain, Taiwan, UK and Germany.
To return an item, login to your account and access the order page. After locating the item you want to return, you will see a tab showing return and tax policies of sellers. For more information or queries on payment, refund, cancellation, career/jobs, or others, reach the Rakuten support.
