Head Office
Poshmark, Inc
101 Redwood Shores Pkwy, 3rd Floor
Redwood City, CA 94065, United States
Customer Service
Email: support@poshmark.com
Phone: +1 (650) 262-4771
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About Poshmark
Poshmark is an online marketplace for buying and selling fashion apparel and accessories. The company was founded by Manish Chandra in 2011. Headquartered in Redwood City, California, Poshmark though initially specialised in women’s clothing it has expanded to include men’s as well as kids clothing. The platform also is accessible through its smartphone app for iOS or Android.
On the website or app, registered users can buy and sell new as well as used fashion at a price that’s surprisingly affordable. You get some of the top brands for 70% off retail. Categories found on the platform include dresses, jackets, jeans, pants, shorts, skirts, swimwear, jeans, suits, blazers, shoes, slippers, handbags, to name a few. Some of the top brands featured include Michael Kors, Louis Vuitton, PINK Victoria’s Secret, Coach, Nike, J.Crew, Gucci, Chanel, Burberry, Jimmy Choo, Zara, Ralph Lauren, Levi’s, Jordan and GAP.
On each listing you have clear and large pictures, discounted price, size, color and shipping options. There is a small fee for sellers to list their items. Used items can be listed only if they are clean and in good condition. All Poshmark sales are final. For refund or returns, talk to the customer service. Orders are shipped within 3 days of purchase. You can receive them in one to two weeks. You can also expedite the order by paying extra shipping. All orders are shipped using USPS Priority Mail. Poshmark offers free item authentication and shipping on orders over $500. For more information or queries on payment, refund, cancellation, returns, or others, reach the Poshmark customer service.
They are very unprofessional and uncaring. Who has a site that doesn’t have phone communication? Why aren’t they working from home to answer the phone. They don’t want to deal with the requests.They are full of shit. I purchased an item from Seller
@moniquepsmith11 and was definitely had. The item was not what I ordered and she sold the same item to another buyer for a third of what she charged me-just shameful and greedy for money. You request a refund and they take do long to respond before the request period expires. Poshmark doesn’t give a damn. Better Business Bureau need to be contacted on both of them. Trifling and disgusting
It has been over 72 hours and I haven’t received the payment that I am owed. Something fishy is going on. I mailed the item weeks ago and they told me it was delivered within days. Once I requested that Poshmark release my payment I was emailed and told that there was a “glitch” in their system which caused me to get a message stating that the item had been delivered. Poshmark has the gall to not send me the new tracking info. I requested it. Had to plead in email for a manager to contact me. And 72 hours have passed and my payment still hasn’t been released. Something very suspicious is going on.
I am also very disappointed. I made a $620 purchase and was told via email from Julia it would require a signature upon delivery. I kept tracking delivery and said July 27 by 8:oopm. I thought I was good to get away Sat and back Sunday to get my package and sign on Sunday. It was supposedly delivered on Sat morning and text said left with someone. I’m a single mom with 4 kids and a daughter who can’t even walk. The USPS says signed for Sandy E. I am so upset. I arrived late Sunday and no package at my door or front of home. Now I have been emailing HQ and no rely back at all. I am requesting a refund since I didn’t sign for the package and was told it would require a signature upon delivery. Very upset and not getting anywhere or any returned emails to help resolve the problem. Will never do business with Poshmark again.
For a company that thrives on customer service I have been trying to clear up an issue you took 500.00 out of my account for something that was fraudulent because I NEVER purchased it. I email and you say we will get back to me within 24 hours we’ll it’s been 9 days and all I get is the same standard reply. As I read your reviews they are not good, alot of negativity. All I want is my money back considering I did not make this purchase. I was a loyal customer but I wouldn’t ever purchase anything from Poshmark again and if someone and if anyone asked me about Poshmark I’d tell them lousy customer service
I had just sold my mothers Chanel bag for $1200, so she is supposed to receive $960. The bag was purchased from Chanel years ago (vintage bag) so I was not worried about the authentication part. It reached Poshmark headquarters and then my order all of a sudden states that the BUYER cancelled. I believe the buyer is lying to me as they said Poshmark sent them an email that it is not authentic however the only information I received is that my buyer cancelled the order as it was already being shipped to them. The buyer also refuse a to send me said email from Poshmark that the bag is not authentic, because the bag is authentic and I believe this email does not exist. With everything going on currently my mother is out of work, and I only sold this purse for her so she could afford to pay her bills. This purse is from her father who passed away, so it was a tough decision whether or not to even sell it. Now my mother is without her bag and unable to pay her bills that she was relying on this sale for. I have never been so upset or disappointed in a company before. Wished I had found this site earlier to read these reviews before sending out such an expensive authentic item
I have written 8 emails regarding a purchase that was sent but the recipient said they had not received. They stopped the sale after the item had been sent. I have proof that the package was received. I want to be paid! There is no phone service. HELP!
I bought some Kendra Scott Taylor earrings from a seller. She advertised them as Taylor and the size, desc and everything about the posting was for KS Taylor earrings. What your seller sent me was NOT what she posted and not what i rec’ed. I tried to rtn without paying anything and your customer service declined it saying that i rec’ed what was according to the listing. I tried again and was told I should have asked for more pics. Obviously they didnt look into this or have enough knowledge to make that decision. They didnt even bother to research it and only went based off her false listing. Customer Service refused my return bc I bought what was posted. The only thing that was right was the color otherwise it was a false advertisment and catfish.i want a return without paying anything Order 5e83e028f9de51d111d43c3c
I bought a Louis Vuitton purse from Poshmark for $2395.00. I contacted the seller who was away at the time and stated she would send it when she gets back. When she arrived she sent it to the authentication center and they authentication center notified me that the purse was authentic and sent it to me. When I picked up the item at the post office I didn’t think anything of it but the clerk at the window stated that the box is so big to be so light. Once again I didn’t think nothing of it until I opened the box and saw that the actual purse or dust bag wasn’t in the Louis Vuitton Box. I immediately contacted poshmark and asked if it was left in the authentication center. Poshmark investigated and sent me a video showing that the item was packaged with the purse in the bag. They DENIED my claim because of the video shows that the purse was in the box before it was taken to USPS. Then the paid the seller. I file a mail theft claim and they tell me this cannot be investigated by their internal investigators because it doesn’t meet the criteria. One must actually see the theft in order for their department to take the case. POSHMARK Stated that they are working with the USPS investigative team. How if they would not take my case, they are sending my complaint to the local post office. The local post office says that the box was like that when they received it and also made note of them telling me that it was a big box that was extremely light. Why would POSHMARK leave the responsibility to me because someone how before the box came to me it was empty. This is a purse I really wanted and saved up for. AND NOW FOR THE GRAND FINALE…. POSHMARK didn’t put insurance on the purse so all the USPS can do for me is send me 50.00 dollars. This is a total nightmare. If anyone has been through anything similar please let me know. That’s a lot of money to lose.
I have been constantly emailing the support team for more than a week now and all my concerns are completely unanswered nor did poshmark bother to explain things. A buyer bought a luxury item from me which I listed as clear as possible (clear photos) and with honest description on the wear. Buyer reported the item as not described and won a case against me which I do not know why since I provided all the details. When I received the item, it was damaged and not in the same condition as the item I sent the buyer. I reported a problem on the return on Posh right after I received it. But no reply or update whatsoever. It’s been 8 days. I send an email everyday for 8 straight days, Will you please follow up on this? This business of mine is not a joke. I am losing money because of your inability to provide customer service to buyers who need your help.
I would please like help figuring out why the transfer of my earnings is still in processing a day or two later. I dont believe I had this issue the last time i sold something on your platform.
I have contacted Postmark 4 times with no reply back. I sold a luxury item and sent it to you to be verified. I received an email saying the item could not be verified as real! Ridiculous! The item is 100% authentic as it was purchased from a luxury seller and bag is in excellent condition! So, I’m not sure how you came to the conclusion that is was not real? I have bought at least one luxury item on there before with less proof and have had no issues. I have been emailing you for almost 4 days because i was told if I don’t send them a PayPal payment of $20 my item will be destroyed! Several emails later I have not heard anything from poshmark. For fear of losing my item forever I sent the $20 payment. I want my item back ASAP and an explanation of how poshmark my item was not authentic! Guess the next step will be contacting the Better Business Bureau and a lawyer, and free advertising on all social networks for Poshmark on how they are trying to steal and scam people like me!
I have written email after email about not being able to set up my damn direct deposit and have not gotten an answer back. I cant update anything without getting a verification code and it wont send me one because i have reached my limit apparently. Every time i send them an email asking for help i get an automated response saying they will get back to me at their earliest convenience.
Please contact me. My buyer is lying. A claim was opened and I can’t talk to anyone except the rude buyer that is saying my item is fake. This is awful and I need a resolution ? What can I do???
Hello,
Can someone please help. I sold an expensive item where I shipped the item right away. It was authenticated by Poshmark, buyer opened a case as item not as described, since item was authenticated Poshmark told me they will deal with buyer. Poshmark let me know that because of sleeve length the request was approved. I took a screen shot of the listing where in the communication part the item sleeve measurement and chest measurement was answered. It has been 4-5 days no tracking or communication from Poshmark. My biggest concern is not receiving my item and the way their customer service operate. Once I receive my item I am going to Ebay right away. What should I do next and how long till I get my item or hear from them?
When I tried to order something on Poshmark’s website, the transaction never was completed. It just kept spinning for about 15 minutes. Of course, there is no customer service number that works, so I called my credit card company and told them that I would not pay because I didn’t know if I was going to receive the merchandise. They disputed the transaction and refunded the money back to my account. From now on, I am going to make sure that whoever I do business with has a customer service PHONE number.
Apparently this is the ONLY way to get any kind of contact! I’ve been emailing now for 9 days because of an issue with a $200 order that went to the wrong customer! I’ve received no reply to the MANY emails I’ve sent and neither has my customer! This site only works if you have no issues. The second you have one that requires actual help there is no one! At least Mercari has actual support and EBay has actual human customer support! Poshmark is just about the worst selling app I’ve worked with. You CANNOT have thousands of people buying and selling and then have ZERO customer support other than automatic replies!
I accidentally sent the wrong the packages to the wrong buyers. One sent hers the very next day to the correct buyer with the label Poshmark provided her. The other woman who bought a $16 item from me STILL has not shipped the $150 item after 9 days back to the other buyer because she no longer has the email and Even after both contacting Poshmark several times they haven’t replied or sent her a new label to the correct email! I am not getting my money or items from this woman plus my other buyer isn’t getting them and her money stays on hold!! I have emailed them several times but no replies or anything in the last 9 days!! If I pay for postage and email her the label then it won’t track in their system and I don’t think I’ll get my funds released but at least the buyer will get her items so apparently that is my only option. I end up losing out on $100 because there is ZERO customer service!
I ordered a pair of shoes and they were not shipped within seven days so I canceled my order. However, I am still being charged for the shoes and I’m not aware of any refund. How do I know that I got my refund?
Scam! Buyer beware! Poshmark drafted the money from my account and refuses to ship my bag which has been authenticated and I’ve sent several emails. I’m out $643. Worst experience ever! I think they steal the money and keep the merchandise from the sellers. Awful.
I wish I had read the posts on this forum earlier. I just made my first poshmark purchase and the item I received was different than the item shown by the seller. I took pictures and sent them to the seller and the seller refused to allow me to return it. She said she would do whatever poshmark would advise, which of course was useless. I had to wait 72 hours for poshmark to reply and they did not state why they rejected my claim, just stated that they rejected it and that there was nothing more to be done. I think poshmark only cares about the seller because that is how they get the bulk of their money. If they have a lot of sellers selling items, they will make money- but they do not care at all about the poor buyer who has gotten cheated out of their money. Definitely will NEVER buy from here again- whatever amount saved is not worth the risk. Ue eBay- they are more impartial and have true customer service.
Seller posted multiple items I had been watching for a while. Then when I purchased they took one off when I said something about it they said their daughter gave to a friend which pissed me off but they still took my money! Now all I get is email can’t talk to a actual human which is so stupid to me having a big site like that. But just beware of seller’s like this so unprofessional I think the seller should be put on suspension or something makes the site look bad. I’ve always been an eBay shopper (10yrs) actually never had this problem. Poshmark got to do better I’ve told all my friends about this and Family warning them!
Customer service is awful. I have complied with requests for the order number and sent pictures multiple times. As someone who has used Poshmark for YEARS and is a posh ambassador, this is deeply unsettling. They do not care about their buyers, sellers, or customers in general. I will not be using poshmark any longer.
I put in a bid on a pair of Louboutin Shoes. In less than an hour I asked the order be cancelled. I couldn’t cancel the order. I received those shoes in less than 5 days of the purchase. I couldn’t wear the size 9.5. Those shoes could be worn by a person who wears size 8/8.5. I ended up reselling them for one third the price I paid. I have not received any money at all.
I have tried every possible mean to get this problem resolved.
I regret not getting more information about this company.
Hello fellow disgruntled Poshers,
I recently was told I could no longer purchase or make offers on items without first providing a scanned copy of my driver’s license or passport, through their app, to verify my identity!! Have you ever heard of anything like this before?!? It is a setup for identity theft. Now, I have missed out on purchases as no one has responded to ANY of my 8 emails trying to resolve the issue. No one answers the phone and their message claims their mailbox is full. I have never in my life seen a business operate like this. Has anyone else been asked to scan their personal identification over the Poshmark app? Outrageous. Is there any other phone number or contact available? Maybe time to picket outside their headquarters.
Good luck all!
*Lory*
Hi my name is Sarah, I am disgusted and out raged with the entire Poshmark platform. They do take care of buying customers a hell of a lot better than they take care of their own selling customers. They neglected to understand that without us sellers there would be no buyers. I have had several incidents with this company over the last year and I have tried my level best to correspond with them through email and to follow every single guideline that they set forth. I have been with Poshmark for a year and they have caused me grief and heartache on three different occasions. eBay is where everyone makes the big bucks anyway, so far I have only got 100 items moved over to eBay and I’m sold on eBay now for six months and I can tell you that I have never ever been scolded or punished or dealt with like a child on my eBay selling platform. Everyone in the world that has a business has a phone number to contact support, eBay, Mecari, Amazon… And so on.
I recently sent an Authentic Louis Vuitton (I bought it. I know it’s real) and they are now saying it’s fake and that I need to PayPal them or send a check to them. OR THEY WILL DESTROY MY BAG. How is this legal? Someone please help me. I am so confused and if I loose this purse and the money I needed from
It I don’t know what I would do.
I am having a terrible time communicating with this company. I simply need to reset my password. I e-mail the support address, they e-mail me back, ask for my user name, I reply with the information – and then my e-mail comes bouncing back to me!! The phone number in Google specifically says no one monitors the phone! In the meantime, some nice person is waiting for me to release my funds in Pay Pal, which I want to do, but I can’t sign into my account!!
They suspended my account last week over something that I have no clue about? They are saying that I filed a dispute, which I clearly never did. Poshmark is basically my full time job and now I can not get on there at all. I have sent numerous emails and No one has ever tried reaching out to me at all! I am so fed up with poshmark customer service that I am about to get a lawyer involved. I am sure that Manish Chandra the creator never thought that there would be such horrible reviews about her customer service dept. I am so deeply disappointed in this app. I mean they take more than 20% I can easily go to Mercari and sell on there but I choose Poshmark because I love it so much. Honestly, Poshmark should be ashamed of themselves. Horrible I mean absolutely horrible customer service EVER!!!
Poshmark is a scam! Not only are they keeping my Louis Vuitton purse but claim after the buyer received the purse she didn’t like it. 10 days later no purse no money. Hmmm. If I don’t hear from them by Friday February 1, 2019, I will post information about it’s owner that most people have not read.
Did you ever receive communication from Poshmark, or receive the item back? I am going through the same thing, but for the sale of a $2800 Louis Vuitton handbag. 3 days since the handbag was received by buyer. She reported it as “item not as described”, and received the Poshmark email that they were reviewing the claim and would get back to me as soon as possible. It’s been 3 days. I’ve sent an email to Poshmark Support everyday, only to receive only a generic reply back about how they strive to get back to customers within 24 hours. Right!!!!! WORST. CUSTOMER. SERVICE. EVER!!!! As far as I am concerned, it is a theft. I have all documentation, including postal tracking and receipt signatures. I also have the name, address, phone, email and employment of the buyer. I sought advice from a detective, and I can press criminal charges for that amount. Can Poshmark be trusted, do they protect the sellers?
I wish I had seen these comments before I purchased from this horrid website. I bought a handbag that was presented as authentic. After I pushed click, I noticed a difference between the one being sold and one that I already had in a different color. I contacted the seller who claimed she had already put it in the mail (right). Then when the bag came, it was an OBVIOUS fake. I detailed what I got vs what I had and even took the extra step of contacting the brand to verify my suspicions. I sent it all to customer service and they sent some robo mail claiming that they were busy because of the holidays. After several prods (and days), they replied asking for the order number which was in the heading of my original mail. Then more prodding for a reply and when I get one, they say that I did not contact them soon enough in the right way, so tough luck for me. For the record, I had contacted them within 20 minutes of receiving the package and opening the box. This is DISGUSTING customer service, I will tell everyone NEVER to purchase from them and I’m going to keep complaining until I get some response that acknowledges that what I bought was FAKE and the sale was a fraud. Incredibly unprofessional, no ethics, and definitely not customer driven.
This company needs a reality check. They don’t want anything to do with their Poshmark people. I have emailed Poshmark over 8 times and have never heard from them. You call their phone number and all you get is a list that all things you should email them but they NEVER EMAIL YOU BACK. I do Poshmark and I think I am going to close and go somewhere else. If they won’t support you or talk to you then why should I be there when I can’t get the answers I need. There FAQ’s are a joke. They tell you everything just not what you want to know. I see so many people with problems worse than mine. They need to be investigated. Their Corporation SUCKS. I am livid with this so called company.
I wish I had read all of these reviews before I spent $70 on a pair of boots. I purchased a pair of flat knee high guess boots and received a pair of steve madden thigh high high heel boots. I sent an email to poshmark, got the robo email in return that they would look into the matter. There site states payment would be released three days after delivery if I did not contact them if there was an issue. Well, they released the payment to the seller and have not contacted me or the seller about my incorrect delivery. The seller said she sent the wrong boots. Still no word from Poshmark and I still have the wrong boots. Very disappointed and will NEVER do business on their site again.