Head Office
Poshmark, Inc
101 Redwood Shores Pkwy, 3rd Floor
Redwood City, CA 94065, United States
Customer Service
Email: support@poshmark.com
Phone: +1 (650) 262-4771
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About Poshmark
Poshmark is an online marketplace for buying and selling fashion apparel and accessories. The company was founded by Manish Chandra in 2011. Headquartered in Redwood City, California, Poshmark though initially specialised in women’s clothing it has expanded to include men’s as well as kids clothing. The platform also is accessible through its smartphone app for iOS or Android.
On the website or app, registered users can buy and sell new as well as used fashion at a price that’s surprisingly affordable. You get some of the top brands for 70% off retail. Categories found on the platform include dresses, jackets, jeans, pants, shorts, skirts, swimwear, jeans, suits, blazers, shoes, slippers, handbags, to name a few. Some of the top brands featured include Michael Kors, Louis Vuitton, PINK Victoria’s Secret, Coach, Nike, J.Crew, Gucci, Chanel, Burberry, Jimmy Choo, Zara, Ralph Lauren, Levi’s, Jordan and GAP.
On each listing you have clear and large pictures, discounted price, size, color and shipping options. There is a small fee for sellers to list their items. Used items can be listed only if they are clean and in good condition. All Poshmark sales are final. For refund or returns, talk to the customer service. Orders are shipped within 3 days of purchase. You can receive them in one to two weeks. You can also expedite the order by paying extra shipping. All orders are shipped using USPS Priority Mail. Poshmark offers free item authentication and shipping on orders over $500. For more information or queries on payment, refund, cancellation, returns, or others, reach the Poshmark customer service.
I placed an order for two rings that cost me $148.99. when I received the rings one the center stone is loose and the other the stone was out of the ring. I messaged the seller. She stated to file a claim. I did this and no response from Posh. I have made several other attempts to get this issue resolved and no response. The seller said pretty much too bad. due to posh not responding it is now past the three days and the seller has been paid when I wanted to return. I still keep trying to get this issue resolved and all I receive are emails stating We have not forgotten about you. well you have. I want this issue resolved ASAP. Order number 5c20f950d6716ae648056db8
I have also just been scammed, and I am unable to contact anyone about it. Even when I try to submit my complaint via email, it does not go through. Stay away from Posher Ryan P. When he comments, his name appears as sneakers100. Extremely frustrated!
I am absolutely furious! How is it possible to not have a contact number so I can speak to an actual human about an issue! I purchased a pair of apple airbuds for over 100$. The item was not delivered, and my address was not listed when I tracked the tracking number so the seller must have changed it because I have never had this problem before with other purchases I have made on Poshmark. The seller also deleted the listing as well as any other information on their profile so I am unable to contact them. I emailed Poshmark as soon as I realized there was an issue and told them my item was not delivered. They said to wait 3 days and if I didn’t receive it I should email them again. I waited the 3 days and now my the airpods are marked as delivered and my funds were released to the scammer! Now I keep getting automated replies from posh’s “customer support”. unreal. This is the LAST time I will ever deal with Poshmark.
I also don’t know how Poshmark stays in business with such poor customer service. I ordered a watch, Poshmark accepted payment and said that watch was on its way. Then I get an e-maii that the order was cancelled. ????? I went back on the site and made an offer on another watch. It was accepted by the seller and suddenly it was no longer visible on the site and I have no way to get in touch with the seller to see what happened.
As I’m looking to resell, Poshmark is definitely not who I will work with. Their customer service is terrible d one gets the sense that they are completely unorganized and don’t know what’s going on.
This is my first experience with Poshmark and I am outraged. You cannot get a hold of anyone and right now they have my money but I have not received my order. I confirmed this with PayPal who stated the funds had been sent to them. This appears to be nothing but a scam. A legitimate business would have a way of contacting them via phone with actual people you can talk to not a phone number with a ridiculous message and that the mailbox is full so you know they do not listen to the voice-mails. I have sent 2 emails just today so we will see if I hear anything but in the mean time I will make certain that people know about their practices and will pursue every avenue to get my money back.
I am sick of attempting to deal with Poshmark. I sold an authentic Tory Burch handbag to a lady cheap. When she gets it I assume it’s not what you wanted so she demands a refund for the handbag saying it was damaged, etc. she attaches photos that look nothing like my handbag condition. I emailed Poshmark showing my photos compared to her photos. She tells Poshmark what an important seller she is. They refund her money. I am out of town and my handbag was returned for my inspection. Since i dont reply within 24 hours they refund her. I won’t be back home for 4 more days. Tell me how any of this is fair. If my handbag is damaged i am out all the way around. I’m done with Poshmark. Newbies avoid this like the plague. Don’t even think about personal contact with Poshmark – there is none.
I’m a top-rated Seller on Poshmark and deserve better Customer Service. I’ve written 6 times in a week providing the USPS Tracking number because it’s different than the one they gave to me, due to weight. After reading FAQs, this is an option noted on the site and also suggested to me by the one response I received from an inquiry. I sent pictures of the number as well as typed the USPS number in the body of the form. What else can I do? My Buyer has received her package and is thrilled, but cannot Accept & Release Payment because the status says USPS Pending. She has emailed Customer Support as well, and there has been no progress. My money balance is sitting there and will disappear soon if it’s not released to me. We may live in a technological age, but there is NO excuse not to have support readily available via telephone.
I will NEVER do business with Poshmark again. I have purchased TWO orders, which neither one has been delivered to me. And what business doesn’t have a customer service team available by phone? And when I called to leave a voicemail, their mailbox is full. If you value your time and money, do not waste it with Poshmark.
Arrived in an insulated envelope and was a broken mess. Who sends a candle without packaging it well. I too cannot figure out how to contact the person. STAY AWAY FROM POSHMARK!!!
I am so frustrated and can’t seem to get in touch with anyone!!!! I have a very expensive watch I sold and shipped out and it’s been three weeks and the shipping status just stopped. I want my money or my watch back and be done with with website. If I don’t hear anything back or get any resolutions I will have no choice but to file a Lawsuit!
I just purchased a Juicy Couture diaper bag from a customer and I emailed Poshmark 4 times and nothing. What is going on? This is absurd that us customers have to deal with this issue. Never again will I use Poshmark.
I am furious that I have been scammed this way. I have been sending emails doing what I can to return an item but since there is NO customer service what do you do? I will NEVER buy anything from this horrible company again. I’m still working n getting this taken care of. How on earth are they still in business when all I read is how terrible they are. I sure wish I had looked them up BEFORE I tried to purchase something!! Call me disgusted!
Couldn’t agree with these comments more. I believe Poshmark should also have a customer support line. It shows just how cheap they are. I made a purchase this morning by a seller accepting my offer. Money transferred and the seller was paid. Then three hours later the seller cancelled the transaction citing she had changed her mind. Sounds like sellers remorse to me. It was. She re-posted the same item and is not asking $75 more than what I paid for it. This is totally against community guidelines as well as unprofessional and unethical. When I told the seller I was reporting her to Poshmark she said thank-you. The reason why is she knows that Poshmark doesn’t do anything and there are no consequences for her actions. e-Bay would kick her off.
It is absolutely ABSURD that there is no way to contact a customer service individual. Who runs a business this way. I purchased a David Yurman bracelet and thinks that it’s a knock-off, but am unable to get in touch with the seller. TOTAL NONSENSE!!!
I agree! I too ordered an item received the confirmation that I ordered the item, my card was charged and I have not heard another thing! I have emailed a number of times I get a generic email saying they are updating their email system and their voicemail is full….shocker! POSHMARK is a terrible company and I am contacting my credit card company to dispute the charge and I will delete anything to do with poshmark…after I blow up social media to be aware!!!!!
I agree. I’ve been getting the run around & now they must have blocked the emails they emailed me today – they won’t go through. What the hell kind of “fake business is this?
I totally agree with you. I have sent 5 emails and have not heard from them at all. As you and others have stated it makes you wonder about the legitimacy of this company that they do not allow you to phone them, chat with them and do not answer any of your emails. I list on Poshmark and am thinking abut closing down as I cannot work with a company that I cannot get a hold of as I have question that need answered and There FAQ’s are useless.
I too have had ALOT of problems with Poshmark Customer Service. After receiving a dress that was torn on both sides, the seller and I agreed to a refund of $12 so I could get it repaired at the alterations shop near our home. Despite 4 emails, complete with pictures, the Customer Service has not acknowledged my requests, but rather has sent an automated response via email that they are closing my case. There is not a Poshmark phone number that receives messages. You are forced to use email, that the Customer Service does NOT respond too. Very disappointed…my last purchase with them.
NOT HAPPY RIGHT NOW…… I ordered a top and it appears it was sent to a totally different address and state than I am in. Now my purchase page shows my address but I never received it and when I questioned I was given a tracking number that says it was shipped and received in a totally different state… REALLY…. no refund yet so I contacted Paypal to dispute and get my money back…. I think I am through with POSHMARK.
My daughter bought a designer bag from a college friend a few months ago. Before she listed it on Poshmark, she did due diligence to ensure it was authentic. After a week of investigating, she determined it was authentic and listed it on Poshmark. A buyer was interested and they negotiated a price. Because it sold for above $500 it had to be sent first to Poshmark offices for authentication. After a week, Poshmark came back to my daughter and told her they had cancelled the transaction,the reason, not that it was not authentic but rather they were unable to authenticate it? whatever that may mean?. They cancelled the transaction, refunded the buyer and suspended my daughters account. My daughter emailed them to find out how to get the bag back. She was told that she had to pay $20 via Paypal and it would be returned. She made this payment over 3 weeks ago and has not heard a single word from Poshmark since then and of course has never received the bag back from Poshmark. She has sent them numerous emails with all relevant details and it has met with no response. What type of business is this? Is this not consumer fraud? We plan to submit this review on every possible social media platform we find as well as bbb. Companies like this should not be in business. The fact that they have no customer phone support allows them, in my opinion, an avenue to commit unethical acts like this.
I am reading all of these reviews and am wondering if I will ever get my money back. I ordered a pair of Liz Claiborne’s shoes and have not received them. Not able to find the problem/inquiry tab. Hope you will honor your commitment.
Thank you, Sharon j wiler
Charlie2155 , As a valued customer whom has made several purchases. I’m very disappointed and dissatisfied with Poshmark customer service. I purchased an item which was misrepresented. I was informed via email once package was delivered, I’d receive my refund. After several emails with automated replies. Still no refund !! If this is how Poshmark handles business . I’m will no longer spend my hard earned monies with them . Also the refund policy states within 24hrs refund will be applied to cc. Now 7-10 days !!! I’m not a happy posher. 2/15/2018
@tedwards1 I too have had a terrible experience with poshmark. After buying and selling with posh for a couple of years. I recently made a purchase and accidentally pressed the delivered button. I immediately contacted posh and the seller. The seller promised to ship the item and posh responded and asked that I let them know if I hadn’t receive my item. Well after waiting a couple of days and not receiving my item the seller stopped responding and went black and posh also stopped responding to my emails. I have yet to receive a refund and the seller has the funds and the item and posh has done NOTHING about it. NEVER EVER again will I purchase or sell I’m going to Mercari.
Hello. Just curious if you ever received a refund. I am currently experiencing the exact same thing. Thank you for any information you can offer me.
I too feel as if I have been scammed. The fact that they have no phone number for customer service or complaints is insane and should not be allowed to do this.
Hi!! Fellow Poshers!! After reading Megan’s comment on potential scams, I felt compelled to advise that I, too, had the exact same situation happen to me! I question the validity of the website and the safeguards that are in place. I have found this website to be EXTREMELY FRUSTRATING….my email address was entered incorrectly, I was told there are 2 of the same listed, when I have tried to purchase an item, the icons ask for my email and password to facilitate and the screen states a resounding “not found!” Contacted customer service several times to correct….still not corrected. As for the “scam” issue…NEVER, EVER deviate from the site to conduct business..the mere fact that you would be steered away from PoshMark to purchase an item is NOT ETHICAL..whenever “they” ask for your address, phone number, personal information and say that ‘someone” will pick up the item at your house…NOT GOOD!! Have not encountered these issues with other sites…
They are SCAMMERS! For some strange reason, they’ve (and there are TONS) infiltrated PoshMark (PM). I don’t know if it’s because PM doesn’t have the proper security firewalls, or what. But I’ve NEVER seen such continuous scams on any other website. And it’s not as if PM HQ isn’t aware of it. Their website has been targeted and the only recourse they’ve offered to their members is a blanket statement that says, do not conduct business outside of PoshMark. Thanks PoshMark for your insitefulness and concern!!!
Poshmark is no longer protecting buyers! They used too but apparently since they only get paid when the seller gets paid they no longer look out for the protection or best interest of buyers. Even though I have spent thousands of dollars on poshmark the moment I have an issue and try to email them my emails go unanswered for over 2 week. (I was sold a fake item) Finally I get sent a shipping label to send the FAKE item to their offices to be Inspected and sure enough 1 week later and still no update or response. I even left a message on their number. They have become unprofessional and if I don’t receive a response I will file legal proceedings. Then I will let all 1million of my IG & twitter followers know they shouldn’t use posh. Sad it’s even had to come to this. Moving forward I’ll stick to eBay where the buyer is protected!
Hello, I experienced suspicious behavior today from a fellow “Poshmarker.” It’s quite frightening. Basically, the Poshmarker commented on the item I’m selling, asking me to email him/her to complete a sale. I emailed the address, and immediately after, the comment disappeared from my profile. The email (heavenlylover24@gmail.com) of the name “Serah Josh.” The email said that he/she has a private fashion store, and he/she would like to purchase my item. The person also said they would send me a check in the mail by Monday and that I wouldn’t have to give up my item until I cash my check at the bank (this part sounded safe and almost convinced me). Then, he/she said I wouldn’t have to worry about the cost of shipping because a worker would come to my house to pick up my item. This was when I became suspicious. I found it odd that a worker would come to my house to pick up my item. He/she asked for 4 things: my name, address, phone number, and price of the item. Also, remember how I sent an email to him/her from my phone? Our emails only show up on my phone–not my laptop or any other device. Just my phone. I just wanted to report this behavior for the sake of other Poshmarkers. I was seconds away from giving them my name & address because the offer sounded great. Thank you!
Hi Megan, I too have experienced suspicious behavior from a fellow “Poshmarker.” I purchased a jacket on July 17th I was never sent an invoice or anything to check on the status of the jacket. The person never responded to any e-mails I sent to him. I cancelled the order a week later and received received my money back. The order is still active with my name and address on it he still does not respond to any e-mails I have sent him. Poshmark keeps saying “we are not responsible for his shipping or not shipping out items.” Megan what do you think I should do. Post my disgust on Facebook and see what happens, or reach out to Poshmark one final time. I am glad you did not give out info to this person. It is an old scam I became aware of it in the beginning of Craigslist. Someone usually out of town says “I will reimburse you for expenses usually with a check that is false but it looks identical. You put it in the bank it’s fake and you get a penalty. It happened to me but only for 20 dollars, I was reimbursed for it. My best advice is if it seems too good to be true it probably is, and if it’s a sweet deal where is your money in this. Thank you it’s nice to correspond with someone who has had these issues with Poshmark. Any help you can give me would be appreciated. It is a one of a kind jacket and I hate to give it up without some kind of resolution, but if he is not going to sell it then he needs to pull it off of the Poshmark website.
Thanks Kreag
I’m trying to order a bag from overseas with my PayPal account and package is going to my home address in Buffalo, NY, I can’t seem to do this. Why can’t I order using my PayPal acct. The product is going to my USA home.
Best
Sandra
For such a great app with such potential it is very disappointing that communication is so poor. There is so way to call and talk to anyone. You cannot even message a buyer or seller. I will not continue to participate in a program where I cannot communicate effectively. You are charging credit cards by the hundreds daily you are not allowed to do so without a contact number for errors. With the large amount you are making for simply giving people the formum to sell to each other of 30% you can afford to hire phone representatives. People need to be able to communicate with each other as well. This is ridiculous.
I really did want both of these items this is my first time using Poshmark and I don’t understand that the money was drawn off my card right after I made the order it states that your order comes within 1 to 3 days but I have not even heard anything and it is 5 days now if some way I could receive some information I’d greatly appreciate it or I would like to cancel my order I really would like to have the items but it does not look like I’m going to receive them I thank you very much
I’m very frustrated. I’ve been selling on Poshmark for about a year. No problems with selling. The problem is that I can’t seem to get my account set up to get my money sent to me either directly to my account or via a check. I’ve tried to set it up with the code but the code is never sent to my email and it says my email is not valid. However it’s the same email everything else is done by me on Poshmark!!! I’m a Power Seller on eBay and sell on other sites and I just don’t get it. I’ve emailed Poshmark “Support” Numerous times with no response. I’m about ready to just discontinue my account with them if this is not resolved soon! Why sell on their site if I can’t get my money????
Hi,
For the past few days I can’t list any changes on my listings like photos or prices. When I press list it says not at this time try again. It does not work to try again. I have had to re-list instead. I tried again this morning to make photo changes and it won’t like me change them. This has never happened before. Please let me know how to correct this so I can make changes to my listings.
Thank You.
Lisa Stermer
Hello. I have sent numerous messages. You guys were quick to reply to tell me when I let you know the postman wouldn’t deliver my package because of postage shortage. Now that I’m due money you do not reply. I sent you the photos including the duplicate labels that the seller used on both boxes for and the postage due of$13.60 plus the copy of the check to Postmaster. Please refund me NOW or i will file formal complaint. It is not a huge sum of money but just unprofessional.
I sold a 400$ leather jacket (for 160) in perfect condition the buyer asked to be returned because it was damaged but in all my pictures you can see clearly that the jacked was in fact in pristine condition! However poshmark allowed the return and I’ve received it completely destroyed and for as many emails I sent no one gets in touch with me the jacket was obviously machine washed and got literally pulverized!!!!!!!! I’m expecting that poshmark will actually take actions on this as I’ve also been a posher for 7 years with no issues what so ever! IM STILL WAITING FOR AN ANSWER! Thanks!