Office
TfL Customer Services
4th Floor ,ย 14 Pier Walk
London SE10 0ES
Customer Service
Phone:ย 0343 222 1234
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About Oyster Card
Oyster is an electronic ticket available in the form of a smartcard to be used for public transport in the UK.ย The travel smartcard can be used for journeys on bus, Tube, tram, DR, London Overground and Tfl Rail. It works on a Pay-As-You-Go model, with top-upsย ofย ยฃ20, ยฃ30 or credit. Launched in the year 2003, the plastic smartcard can be purchased for a small refundable deposit. It can be purchased online or atย any of the Tube stations in London. Travellers need to simply touch in the Oyster card at the start and end of journey.
Regular users have the benefit of setting up Auto top-up to never run out of credit. One can also add Travelcards and Bus and Tram passes on to the Oyster card. The card can be used by family or friends even if registered in your name. As for cancellation and refunds, users who have an online account canย sign in to apply for a product refund. If your Oyster card has been lost or stolen, you can request for a new card. If you are a visitor and is on a short stay, an alternative to Oyster card would be the one day travel card which offers unlimited travel on all forms of transport. For more information or queries on new cards, payment, refund, lost/stolen cards or others, reach the Oyster customer service.
