OneTravelย Head Office
1050 East Flamingo Road
Suite S302,ย Las Vegas, NV 89119
OneTravel Customer Service
Phone:ย 1-800-425-4567 (general)
Phone:ย 1-800-428-8821 (airline)
Phone:ย 1-866-592-9685 (hotel)
Phone:ย 1-800-525-0400 (feedback)
Email:ย feedback@onetravel.com
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About OneTravel
OneTravel is a travel website founded by Michael Thomas in the year 1995. Visitors to the website can search for discounted flights, hotels, cars and travel packages worldwide. The Featured Deals and Last Minute Hotels offer great bargains for travellers. Building confidence of those using their services, OneTravel’s Low Fare Promise states that if customers find a lower rate any US-based website within 4 hours of booking, the difference amount will be refunded. This offer is valid only on website bookings. OneTravel is a member of IATAN, ARC and ASTA.
Those looking for flights can input their origin/destination and date to search from the wide network of airlines. You can refine your search by number of stops, flight times and airline. The search results offer the list of airlines and the best fare including taxes and all fees. As for hotels, you can make a search by destination or hotel theme. You can narrow the results by landmark, brand, star rating or amenities. Not just flights and hotels, guests can also book a car on OneTravel platform. The car types that can be selected include economy, premium, midsize, luxury, minivan, SUV and convertible.
Dont miss out on the all-inclusive vacation and package deals before proceeding with any booking. Also, join the OneTravel Rewards program to earn and redeem points on every booking. Points can be earned on flights, hotels and car rentals. You can redeem them for future booking or even get a gift card for friends and family.
Payment for booking can be done through Visa, MasterCard, American Express and Discover cards. Check the cancellation policy before proceeding to booking. All refunds are generally taken care in 3 – 7 business days. Changes to your booking can be done by logging in to your account. For more information or queries on new booking, payment, refund/cancellation, or other queries, reach the OneTravel customer service via phone or email.
I am not happy with the way my trip was managed. When I called to say I want to cancel I was told I couldn’t and I was found a better deal. I was not informed that this deal would be added to my already booking. It was not transparent at all. Now I am being charged for two bookings instead of one. The original I was told was cancelled and I would pay $200 plus the new booking. That is not the case. The first booking has not been cancelled and I am being charged an exorbitant amount of money. My booking is for #327 US plus $200 and this is what I will pay, not $704 US.