Find below the customer service details of National Palace Museum, Taipei. Besides contact details, the page also offers a brief overview of the tourist destination.

No.221, Sec. 2,
Zhishan Rd., Shilin Dist.,
Taipei City 11143, Taiwan

Phone: (02) 2881-2021
Phone: (02) 6610-3600
Phone: (05) 3620-777 (Southern Branch)
Email: [email protected] (general)
Email: [email protected] (accessible visitor services)

About National Palace Museum
The National Palace Museum is a popular art museum in Taipei, Taiwan. The contemporary museum first opened in the year 1965 and is said to house Chinese artwork and antique collection, including the famed jade cabbage, historic statuary, bronzes and religious objects. Often confused to be the Palace Museum in Beijing, the Taipei landmark building was once part of the same museum built in the Forbidden City. Currently, the National Palace Museum is said to house the largest collection of ancient Chinese artifacts in world. There are more than 700,000 pieces of Chinese artifacts and artworks. Visitors throng the museum to see collection that spans more than 4,000 years of Chinese art, many belonging to the Tang, Song, Ming, and Qing dynasties. Other important collections that are showcased include ceramics, jade, lacquerware, decorative carvings, books and calligraphy. The “three treasures” that are a highlight here include the 100 year old jadeite cabbage and a meat shaped layered stone.

More than 4 million visitors are welcomed at the National Palace Museum each year. Within the museum is the Main Building, East Wing and West Wing. In the Library Building you will find the ceramics, jades, ivory and carvings. In the Main Building you have the jade and bronze exhibitions. There are separate tours available for Main Building and Library Building exhibitions. If you are visiting here first time, you can enquire for the guided tour at the information desk. The tours run everyday between 10am and 3pm. Guided tours are available in English, Chinese, French, German, Spanish, and Korean. Ticket rates vary for individuals, group tours and students. Individual tickets are currently priced at 350 NTD. Discounted tickets are sold at 150 NTD. Existing ticket holders can return any unused ticket for refund. Refund will be processed in the original mode of payment. Admission ticket with removed admission stub can be returned only within 30 min. Note that visitors under 17 and those with disabilities can access the museum without a ticket. Tickets are also not needed for Taiwanese seniors aged 65 and above on weekdays.

The National Palace Museum is open from 9am to 5pm throughout the year. Photography is prohibited in the exhibition areas. Visitors to the museum can commute by car, bus or Metro Taipei. You can exit at the Shilin Station, Dazhi Station or Jiannan Road Station if taking the metro. There is a public transportation guide published with map on the website to help visitors reach the museum. You can also visit the website to know the current and future exhibitions, and collections available for viewing. Before exiting the museum don’t forget to shop for souvenirs at the gift shops and taste local cuisines at the dining areas within the museum. End the day with a picture or leisure time at the Zhishan Garden located adjacent to the museum. You will be enthralled by the beautiful lake and 100 year old fragrant trees found here. For more queries or complaints on tickets, cancellation, refund, parking, lost and found items or others, reach the National Palace Museum visitor support.

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Last Update: September 1, 2021