National Express Head Office
National Express House,
Birmingham Coach Station,
Mill Lane, Digbeth,
Birmingham, B5 6DD
National Express Customer Care
Phone: 0871 781 8181 (new bookings)
Phone: 0371 781 8181 (existing bookings)
Phone: +44 (0)8717 81 81 81 (lost & found)
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About National Express
National Express is a UK-based public transport operator. Founded in Birmingham in the year 1972, National Express operates bus, coach and rail services in the UK and across Europe. The main hubs are located in Birmingham, London, Manchester, Glasgow, Gatwick Airport, Heathrow Airport, Southampton, Leeds and Sheffield.
Plan your trip using the journey planner or timetable provided on the website. There are tickets of various types. To name a few are Economy Single, Standard Single, On the Day Single, Promotional Fare, Economy Return, Standard Return, Open Return and Fully Flexible. The Single tickets can be used for a single journey on any day of the year with some exceptions. The Return tickets allow you return on any day within three months. Under Flexible fares, visitors can enjoy a full refund on cancellation.
When booking online you will be sent an order confirmation which must be printed and carried with you. You can also book your ticket direct from the coach driver on the day of travel. Booking online can be done by inputting details of the origin, destination and date. The search results will show the available coaches, schedule and price. Take advantage of the special offers and discounts to enjoy great bargains.
On board National Express coaches you have free charging sockets and WiFi. Those needing wheelchair assistance need to inform the customer care well in advance. Travellers are allowed to take take two medium-sized bags each weighing no more than 20kg. You can carry extra luggage by paying in advance or at the station on the date of travel. Extra baggage can be also booked online during the reservation.
National Express has coaches connecting all major airports. So if you need hotel to airport transfers or between airports, check the schedule and nearest station. You have coaches from Heathrow Airport, Gatwick Airport, Stansted Airport, Birmingham Airport and Manchester Airport. To Heathrow Airport alone you have over 200 services a day from 154 pick up points. You can track your coach by stop name, route, departure and arrival locations.
You can make changes to your booking by accessing your account online or by simply calling the customer care. Those under Flexible Fare can claim a full refund of the ticket price up to 24 hours before departure. Refunds aren’t available on all of fares. Tickets must be cancelled no later than 72 hours before departure to get a refund. For more information or queries on new booking, cancellation, pick up points, fares, discount passes, or others, reach the National Express Coaches customer care.
‘I bought a return ticket when I arrived in Heathrow. I arrived in Heathrow on 03/Feb/19 and purchased a return ticket from Oxford on the same day. So my ticket number remains the same as the day I traveled both times. I left Oxford on 25/Feb/19 at 12.30noon. As you enter the bus, I was sitting on the right hand side, between the 3rd and 7th Seat. I reached Terminal 5 around 2pm. I am positive, I left my black Ray Ban sun glasses. I am including a picture of my ticket because the number is unclear.I am including a picture of my sunglasses too. I did not receive any email for this ticket either. The Agent who booked me this ticket is 6002 on 03/Feb /19