Head Office
MyEyeDr
1950 Old Gallows Rd,
Vienna, VA 22182
United States
Customer Service
Phone: 866-693-9336
Phone: 888-414-4442
Email: customerservice@myeyedr.com
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About MyEyeDr
MyEyeDr is a popular optical retailer in the US, founded in 2001. It’s network includes more than 300 stores, and each having at least one licensed Optometrist. Besides eye care services, visitors can get retinal photography and shop from more than 1,000 frames and a variety of related eyewear products. MyEyeDr’s network spans North Carolina, District of Columbia, Maryland, Georgia, South Carolina, Florida, Virginia and Connecticut.
Patients can look for a doctor by name or state on the website. Those suffering with nearsightedness, farsightedness, presbyopia, color blindness, cataracts, glaucoma or astigmatism, can have their eyes examined and get appropriate treatment. The doctors do a general evaluation of the health of the eye and uses latest optometric technology for best solutions.
Some of the top glass brands you will find include Airlock, Anne Klein, Aspire, Austin Reed, Calvin Klein, Costa, Coach, Converse, Enhance, Flexon, Hackett London, iGreen, John Varvatos, Jonathan Adler, Jones New York, Kinetix, Nine West, O’Neill, Oakley, Prada, Ray Ban, Pepe Jeans, Robert Marc, Superdry, and Versace. Besides glasses and frames, you can also find contact lenses from brands such as Acuvue, Avaira, Biofinity, Proclear, SofLens and Encore Premium.
As for lens, you have a range of lens types to suit single vision, bifocal, trifocal or anti-fatigue. You can also choose the materials that suit your style, be it polycarbonate, no-glare coating, transitions or polarized. You can even pick a frame right on the website. You will find round, oval, rectangle, square and cat eye frame shapes.
If you have an insurance plan, you will be glad to know most MyEyeDr locations accept them with no questions asked. MyEyeDr accepts vision insurance plans from AARP, Aetna, Alliance, Avesis, BlueChoice, BlueCross, Bravo, Cigna, Eyemed, Health Net, Kaiser, Medstar, Metlife, United Healthcare, to name a few. For more information or locations, payment, refund, cancellation, reports, or others, reach the MyEyeDr customer service.
I had an eye exam and bought glasses. I was give an invoice that had my insurance paid and my part of the bill. Except the dr office never put this bill to my insurance. I ended up paying 100% of the bill. I have spent three months trying to get reimbursed. No one at the local office or the corporate office will help. I’m told its being processed. Will never again.
I wish I would have read the reviews before deciding to go there. I was considering going to another office just to order glasses but now no way!!!! Horrible service. No accountability of mistakes and delays. Rude abrupt disrespectful manager. Left me in the store to take a personal call outside . . . No help from patient relations.
Do not recommend!
Similar experience to above. I got a new prescription 07/22, and had glasses made. I knew that I would be away for a while but they insisted that it would be no problem that I could pick them up whenever, even though I was not expecting to be back until October. No worries, picked up my glasses in October, tried them for a little while, but they were just terrible. Brought them back in Nov. got a new set of lenses in Dec. In Jan. I came back and said that they were still no good at all. They said well it’s been 6 months, your plan will pay for a new exam, we want you to get a new exam. So I did, and then got the lenses redone. This time with a song and dance about it has been a long time, and we are doing you a special favor etc. come back 2 wks later. Terrible again, I try them for a couple of days and go back. This time I go through everything with the optician who again gives me the song and dance about we really can’t do this for free. Seems the 07/21 prescription was an error, but the 01/22 wasn’t, but they made a 2nd mistake and made the glasses a 3rd time with the same bad prescription. Finally today I got the new lenses with the 01/22 correct prescription today. So far pretty good, can see far, can see near, though still not fully adjusted to them.
This is the worst place I could have chosen to get my glasses, I feel robbed of my money and the worst part is I can’t use my glasses! The 1st time the person that assisted me took the wrong measurements so I couldn’t see correctly, I called and they said give it a couple of weeks it never got better so I went in and they said it was the measurements and I got the correct pair unfortunately they slipped off my face with the mask since they have a warranty I went in and they were replaced with the original wrong measurements. Because of Covid-19 I had to go out of town for a very extended period of time to tend to a relative’s family so I used my older glasses since I’m back now I’ve tried to get the right glasses so I can use them since I paid a lot of money for them, but guess what the prescription is expired, what a joke!
Horrible business and horrible experience!